Serra Chevrolet-Buick-Gmc

4.7 (1,165reviews)
92%
2340 Gallatin Pike N,  Madison,  TN  37115

In operation 38 years, 37 years at this location.

Formerly Tom Bannen Chevrolet - servicing all makes and models, and working with all Insurance Providers. We offer a Lifetime Warranty on all repairs performed by us. Thank you for your continued support!!!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,165)

Likely to Recommend

Repair Quality

Customer Service

Didn’t keep me informed about what was going on

Returned Clean

Likely to Recommend

Communication to customer can be better

Repair Quality

Everything looks great

Customer Service

I called but no one returned my call until the truck was ready for pick up

My Experience

Got the job done in a quick efficient manner and kept me informed of the status of the repairs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Window looks great

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I would tell them to look for another shop first. Then, go to them if you can't find any other place

Repair Quality

After I picked up my car I noticed the rubber sealing around my window didnt look right. Thinking it could cause a problem in the future I notified the collision shop they asked me.to send pictures and someone would get back to me I did and no one ever called. I would like this to be st least checked out.

Customer Service

All I can say is the receptionists (the guy at the front desk) was great!

My Experience

Finally a dealership gets it right. The communication was great. I will definitely be back. Jamie was very informative.

Likely to Recommend

Repair Quality

Great job! Really happy with the communication from Jamie.

Customer Service

Jamie was great to work with.

Likely to Recommend

Repair Quality

Y'all did a wonderful job

Customer Service

My Experience

Beyond satisfied with their job. They even took the time to detail my truck. Very thankful for the team!

Likely to Recommend

Repair Quality

Very pleased with the work done by Serra. They not only fixed my truck to look brand new, they also took the time to detail it. Always thankful of the team there!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

good work, on time, was easy to work with.

Customer Service

Very professional, great work and easy to work with. Just as you folks at Farm Bureau.

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great job, Very short wait time.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very professional, made everything look easy

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

My truck looks brand new!

Customer Service

Chris was very helpful!

Returned Clean

My Experience

Amazing staff! Jacob helped tremendously by communicating well. Repairs done on the truck were great also.

Likely to Recommend

Repair Quality

Great service and great communication

Customer Service

Great service and great communication

Likely to Recommend

Repair Quality

Customer Service