Plan B Autobody

4.9 (362reviews)
100%
1621 Highway 31w,  Goodlettsville,  TN  37072
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Shop AssistantSparkles

In operation 18 years.

Plan B Autobody is the only 5 Star Reviewed Auto Body Shop in Sumner County. We put our Customers first by offering Quality Repairs on a Timely Basis with a LIFETIME GUARANTEE!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 9:00 am - 5:30 pm
Tue 9:00 am - 5:30 pm
Wed 9:00 am - 5:30 pm
Thu 9:00 am - 5:30 pm
Fri 9:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Genesis
Honda
Hyundai
Kia

Reviews (362)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for outstanding customer service, professionalism, and genuine care. Communication throughout the repair process is frequently highlighted as a strength, with customers appreciating timely updates and thorough explanations. Timeliness is another strong suit, as many repairs were completed earlier than expected. Customers also appreciated the added touch of vehicles being cleaned before return. A few customers noted minor areas for improvement, including communication preferences and isolated finish concerns on accessories, but these were exceptions in an overwhelmingly positive set of reviews.
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"... cleaned my car seat in the back. I almost cried. I felt like I had just gotten a brand NEW car. I will go to Plan B Auto from now on. I took all ..." Read more
"... efficient collision repair shop I have ever dealt with. They exceeded my expectations on all levels. Dont hesitate call them you will not be disappointed." Read more
"The work done was flawless"
"The work was excellent with attention to detail above and beyond."
"On budget. on time, done right"
"The repairs were completed earlier than I expected- thanks!"
"Vehicle was ready way before anticipated."
"... date. They started early and were able to get it completed and looking nice before the desired time." Read more
"... they would take care and fix my car. They said that it would take 7 to 10 days before I could pickup my car. When the time came to pick up my car, I couldn't ..." Read more
"much earlier than expected. Thanks so much"
"Team went above and beyond with communication and speed. I will always hope I don't have to go back to a body ..." Read more
"... alot of questions. They took care of everything!! , they even called enterprise car rental car's and asked me what kindtype of vehicle I liked. They had them bring ..." Read more
"They could have done a better job. Sent an email instead of texting."
"Initially, there was a slight concern regarding the communication. My belongings were relocated from the pockets to ..." Read more

My Experience

Steve, Amanda, and the rest of the team at Plan B were great. They hung with me for the long process of Allstate dragging out my claim and filing a right to appraisal clause. Once it was approved they got right to work on getting my vehicle back to the shape it was in prior to being hit by a deer. I have the utmost respect for Plan B and will absolutely take my vehicle back if I ever have any other repairs that need to be done!

Likely to Recommend

Have done so multiple times.

Repair Quality

Exceptional results.

Customer Service

Staff always amazing.

Returned Clean

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Customer Service

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Repair Quality

I needed my bumper painted and headlights buffed since they were very cloudy. The shop did an amazing job. The front of my car looked brand new and its easier to see driving at night. Further Amanda went out of her way to help me save on the credit card fees by coming by my house to pick up a check, which was so kind of her. All around I'd highly recommend Plan B!

Customer Service

Returned Clean

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Customer Service

The best auto shop I have been to!!

Returned Clean

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Repair Quality

They did a fantastic job. Always helpful answering questions. My car look pretty, shiny and new.

Customer Service

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Repair Quality

Fantastic work from Amanda and the entire team at Plan B Autobody!

Customer Service

Returned Clean

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Great experience every time !

Returned Clean

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this is the 4th time I have used plan B

Repair Quality

Customer Service

great service

Returned Clean

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Repair Quality

Customer Service

They were very friendly and did a fantastic job with our repair. They had it done quickly

Returned Clean

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Already have done so . . .

Repair Quality

On budget. on time, done right

Customer Service

Returned Clean

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Customer Service

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I would recommend PlanB and I will use them again if I need auto body repairs

Repair Quality

Excellent service. Outstanding customer service

Customer Service

Very friendly. And responsive when questions were asked

Returned Clean

Likely to Recommend

Repair Quality

The owner, Steve, and staff were amazing! Communication and expectations were clear and transparent. I really appreciate both the professionalism and friendliness I experienced. I would highly recommend Plan B to everyone in need of honest auto body restoration

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean