Planet Ford Humble-Tx

My Experience - 5.0/5.0 -

My truck was repaired in a timely manner and I got it back looking brand new and clean.

Likely to Recommend - 5.0/5.0 -

I bought my truck from Planet Ford and got rear ended a week later. Planer Ford fixed it as good as new. My entire experience has been great!

Repair Quality - 5.0/5.0 -

They were timely and I got my truck back looking brand new.

Customer Service - 5.0/5.0 -

They were super nice and kept me up to date on everything that was going on.

Returned Clean

My Experience - 5.0/5.0 -

I’m a repeat customer and as always your team is responsive, courteous and professional. The fact that I keep coming back lets you know that the work is is great. Both Gary and Jonas made the process smooth and easy from start to finish.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Jonas was great. He was always available and took care of all of my concerns!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jonas was great!

Customer Service - 5.0/5.0 -

Jonas was great!

My Experience - 5.0/5.0 -

My ALLSTATE representative at the Ford dealership was incredible and it is superb job and was always in contact with me. Jonas did a great job.

Likely to Recommend - 5.0/5.0 -

I’ve brought several customers to mark

Repair Quality - 5.0/5.0 -

Hey, service from start to finish

Customer Service - 5.0/5.0 -

Jonas did a great job taking care of me

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work done on the truck was great

Customer Service - 5.0/5.0 -

Amazing customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great communication and care with my vehicle.

Returned Clean

Likely to Recommend - 2.5/5.0 -

I’m not sure

Repair Quality - 3.0/5.0 -

There is a piece of rubber cord sticking out of the back bumper on one side and I keep getting messages that my crash avoidance in not functioning, nor is my auto start stop for the engine. I’ll have to bring it back.

Customer Service - 3.5/5.0 -

I had to call for updates. I was not reached out to until my repair was stated completed

My Experience - 5.0/5.0 -

I appreciate the great communication, excellent work and that the job was completed in a timely manner. The vehicle was finished before the estimated completion date. Jonas was a pleasure to work with. All around great experience.

My Experience - 5.0/5.0 -

Quick service but very pleased with the work!

Likely to Recommend - 5.0/5.0 -

Always

Repair Quality - 5.0/5.0 -

Fast service

Customer Service - 5.0/5.0 -

Wonderful people

My Experience - 5.0/5.0 -

The team took very good care of me. That day I picked up my car, I was feeling some type of way. By the end of the day I had received 3 hugs.. I can’t explain it but I must have needed them. The service was excellent… the manager, mechanic and receptionist… job well done. Service goes beyond just fixing the car but showing the love of Christ!

Likely to Recommend - 5.0/5.0 -

The insurance wanted to send me some where else but I requested the Planet Ford.

Repair Quality - 5.0/5.0 -

The team was completely amazing! When I initially dropped the car off.. I left my garage door opener and my iPad under the seat. They were ever accommodating. Upon picking up the car I had some Mechanical issues.. they did everything they could to get to me and fix the issue! Grateful! Also on that same day I was very flustered, I received 3 hugs that made everything better! Thank you Gary and team! Job well done for going over and beyond the call of duty!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job. Jonas was on top of everything, the process was super smooth. Thank you so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Jonas went above and beyond in helping me get my vehicle repaired!

Likely to Recommend - 5.0/5.0 -

They did a great job.

Repair Quality - 5.0/5.0 -

Vehicle was ready 2 weeks before the estimated time. And the repairs were perfect.

Customer Service - 5.0/5.0 -

I was kept informed during the entire time. This is very important to me.

My Experience - 5.0/5.0 -

I trust planet ford. They always been there for. For me. Keep up the good work. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job!! I have a question regarding repair Planet Collison did on my 2010 lincol. My. Headlights are not set right. Both high & low beams only illuminate about 50 feet of the road as I drive.. I know this wrong setting because my. 2011 lincoln illuminates about 100 yards ahead of me on high beam. Will Planet correct th setting on the 2010?

Customer Service - 4.5/5.0 -

Looks great!! Thanks for doing a beautiful job on restoration

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0