Platinum Collision Center of Willow Park, LLC
In operation 4 years.
Everything we do comes from a desire to serve our customers and our community well. We believe the best way to do that is to provide them with affordable solutions that don’t compromise on quality or care of attention. So that’s how we’ve been operating since we opened in 2004. As a company founded on family values, we want you to feel confident and safe when you hand us the keys to your vehicle. We aim to be your first choice every time by proving to be the right choice every time.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very willing to help me. Everything was explained so I could understand it.
Likely to Recommend - 5.0/5.0 -
Great job and Quick also.
Repair Quality - 5.0/5.0 -
Exceptional positive service and pleasantly surprised and happy with the RAPID repair time. Thanks!!!!!!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
After 23 days of it being there I got a call at 5pm it's ready. We are about 35 minutes away. Made it there right before closing, jumped in the car and went to get groceries. Opened the trunk and the carpet lining the top and sides was hanging down missing clips. The NEW tail light didn't even have a nut holding it on the car. The NEW bumper has a gap between the trunk latch and the bumper. And the plastics inside the trunk keep just falling off. The trunk won't even close without slamming it. We took it back and was told it just was not clipped on there right, the carpet liner got overlooked. But by the time we left the second time they said it was all fixed. Today we noticed our bumper is "unclipped" again with a good 1/2 " gap there. The plastic piece inside the trunk where it latches keeps falling off, and we have to shut the trunk hard for it to latch shut. We will be taking it back to the collision center as soon as we can. Hopefully it will be fixed right. This is our only vehicle and we both have jobs and kids. Super frustrating situation all around.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job! My car looks like new where the repairs were completed.
Customer Service - 5.0/5.0 -
Excellent, because of Chris I went ahead and file a claim. Very prompt and everyone followed up extremely well.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything is great so far. The only reason its a 9 is because I just got it back. Im very pleased with Platinum Collision. Thank you for your courtesy and quality work. D.Pendleton
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very easy intake process. Reasonable repair timeline. The paint and repair look seamless. The only issue I had was that there was some clear thick liquid in the crevice of the rear seat upon return. I was able to clean it up but I assume that is an adhesive from the repair.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Still did great work
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Not likely if I were to recommend they would not be my friend after their experience
Repair Quality - 0.5/5.0 -
Repairs are not satisfactory
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job! Good example of going above and beyond expectations!
Customer Service - 5.0/5.0 -
Great communication!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The overall experience with the shop was amazing they told me about my repairs and the process . My car was done on date expected