Pole Position Auto Body - Warren Cr#123

4.9 (245reviews)
98%
26777 Bunert Road,  Warren,  MI  48089

In operation 36 years.

Pole Position Auto Body has proudly served our community with expert auto collision repair services since 1990. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair conveniently located in Warren, MI. At Pole Position Auto Body, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (245)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professional staff, and exceptional repair work that often leaves vehicles looking brand new. Many highlight the thorough communication and regular updates provided throughout the repair process via calls and texts, making stressful situations feel manageable. Timeliness is a recurring strength, with numerous customers noting their vehicles were completed ahead of schedule. The complimentary interior and exterior detailing is frequently mentioned as a delightful bonus that exceeds expectations. A small number of customers noted areas for improvement, including instances where repairs required follow-up due to parts or workmanship issues, and one customer mentioned not being informed of a significant cost increase until pickup. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop.
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"I recommend these guys top notch. From start to finish very professional and courtesy towards the customer. They did extremely good work ..." Read more
"The body work and paint job is AMAZING!! You could not go wrong taking your vehicle to Pole ..." Read more
"Vehicle was not fixed properly. Door latch not working, mirror assembly had to be reordered because a broken ..." Read more
"... They kept me updated. Answered all my questions. The level of customer service and professionalism was exceptional. I highly recommend them to anyone needing collision ..." Read more
"... car, it had been washed, vacuumed, and waxed, and it looked absolutely beautiful. I was so moved by how great it looked that I nearly cried. Thank you, Pole Position, ..." Read more
"They did great work and finished the job sooner than what they told me. Couldnt be happier."
"Our car was repaired faster than anticipated 😊"
"It was 2-4 days earlier than expected!"
"Pole Position #123 is phenomenal! They do excellent work in a timely fashion and keep you updated along the way. The team is skilled, friendly and ..." Read more
"... $1,700 more than the initial estimate given. Yet, I was not informed of the increase cost until the last moment when I picked up the car. The initial estimate has ..." Read more
"... received updates via phone and text from Pole Position. The phone calls were detailed & customer focused." Read more
"absolutely stellar service they kept me informed and reassured the whole way. extremely kind and informative i was worried about ..." Read more
"Communicated well. Car was ready within the time frame I was given and work done was great. Color matched ..." Read more
"... was very impressed with Pole Position Auto Body. From the beginning to the end they were courteous and kept me informed. It didn't take them long to finish the ..." Read more
"Tho I did have to call a few times to staus"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

They did a impeccable job in a timely manner. They even washed my vehicle and detailed the inside. Top notch!

Customer Service

Kept me informed.

Returned Clean

My Experience

The team was respectful, helpful, and informative.

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Repair Quality

Customer Service

Hugo went above and beyond

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My Experience

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Repair Quality

Great job thanks again

Customer Service

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My Experience

My Experience

Took a very short time to do, and it looks new!

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My Experience

Very friendly, fast, and courteous, it couldn't have been any better. The repairman was awesome to.

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Repair Quality

Vehicle was not fixed properly. Door latch not working, mirror assembly had to be reordered because a broken one was installed. There was polishing compound left over, and the blackout vinyl on the a pillars was installed incorrectly as well, with holes, wrinkles, and folds.

Customer Service

Returned Clean

Likely to Recommend

Every time I've taken a vehicle to Pole Position to have work done,I've always gotten it back with top notch workmanship

Repair Quality

I think they went above and beyond

Customer Service

Felt like it was how can we help with your issue

Returned Clean

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My Experience

Would 100% recommend Pole Position. Excellent customer service from start to finish

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Repair Quality

Absolutely 100% recommend. Kept me informed during the whole process. Top notch staff

Customer Service

Again TOP NOTCH

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With out a doubt, I will be recommending Pole to friends, family and neighbors!

Repair Quality

They were professional while keeping me informed of the progress.

Customer Service

Customer services staff were pleasant from the drop off, updates provided and pick up. I could not be happier with the service. I received.

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Repair Quality

Great job and great job cleaning it! Thank you !

Customer Service

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My Experience

Management there is excellent. Desk staff is friendly, professional, and helpful. The quality and timelines our second to none. I’ve been taking my cars there for five or six years and wouldn’t go anywhere else.

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Repair Quality

The guys went above and beyond when it comes to my satisfaction. Impossible to tell that any work was done

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Excellent body/paint shop

Repair Quality

Excellent job. It was done very fast.

Customer Service

Excellent. Mitch helped me to get the job done .

Returned Clean