Porter Chevrolet/Hyundai

4.7 (3,585reviews)
94%
414 E Cleveland Ave,  Newark,  DE  19711

Porter Collision is a full service repair facility that has been serving the community since 1925 and has two convenient locations to serve you. We can accommodate all of your repair needs including Aluminum repair as well as on site rentals, paint less dent repair, glass replacement, headlamp reconditioning and wheel repairs. Porter Collision Centers are I-CAR GOLD CLASS Facilities. We have a highly trained staff that will maintain the communication that you deserve and make your experience as seem less as possible. We handle all insurance and non insurance claims.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Cadillac CT6
Corvette C8
GM
GM Electric Vehicles
I-Car

Reviews (3,585)

Likely to Recommend

Repair Quality

My front doors feel off, but they said it was normal. Other

Customer Service

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Repair Quality

Customer Service

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I saw damage on my car I didn't remember being there, and the pictures they took were not clear enough to determine whether the damage was there or not when I dropped off my vehicle

Repair Quality

Customer Service

Good service, except a couple times when I called they couldn't answer questions and said they would call me back. After waiting an hour or more for a call, I usually ended up calling them again. I also saw damage on my car I didn't remember being there, and the pictures they took were not clear enough to determine whether the damage was there or not when I dropped off my vehicle

Likely to Recommend

Repair Quality

Great job. Riley, the customer service rep kept me updated on progress of work as long as my truck was at the shop. Highly recommended!!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Did a great job on my repair and was considerate of my request to finish the car 2 days earlier than expected.

Likely to Recommend

Repair Quality

Customer Service

My Experience

The truck repair seems excellent. My issue is with Hyundai. Sorry you were in the middle but I will never be satisfied with a repair that took 3 months

Likely to Recommend

Repair Quality

Best body shop ever!

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

The process was easy. Communication was excellent and the repair work appears to be top notch. Everyone was professional and friendly.

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Repair Quality

Customer Service

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Repair Quality

Good work very happy

Customer Service

Did a good job very happy

My Experience

Hannah and Keith should be rewarded for knowing and practicing great customer service. They both turned a stressful situation for me into a smooth experience. Hopefully, all your employees can learn from observing and listening to them.

Likely to Recommend

I have been pleased with Porter from the time I purchased the vehicle except for one time when I was told I could not be serviced for a month but it would be hazardous to drive my vehicle. As a result, I had to take my car elsewhere.

Repair Quality

Hannah and Keith did a great job in handling the repair of my vehicle. They are to be commended.

Customer Service

Hannah and Keith did an excellent job as your representatives.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Very pleased with the initial assessment as well as scheduling, communication throughout, review when done and quality of work. Super happy with the condition after work was done. Very nice teamwork on site. Thank you

Likely to Recommend

Repair Quality

Very satisfied and would recommend

Customer Service

Scheduling and communication great

My Experience

From start to finish my experience was great, I’m extremely satisfied!! Everything was throughly explained. Fast turnaround time, and my car looks amazing, like it was never in an accident! A+++ 😊 thank you Porter! Amazing team/staff, great work!

Likely to Recommend

Repair Quality

Professional work loved it

Customer Service

Loved it

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

My vehicle repairs were inadequatly done. I reached out to my I insurance company and Porter to inquire about returning my truck to have the issues rectified. Additionally, I encountered difficulties in contacting my Repair Representative after notifying her of the problem. I had to initiate contact with her to schedule a time to bring my truck in for the issues to be reworked. Also, Enterprise had an excessively long wait time and did not have a comparable vehicle available. Furthermore, they attempted to charge me an additional fee to obtain a vehicle that was comparable. Issues with Repairs - Hood not properly installed and aligned - Tire rubbing in the wheel well on the side that had the fender and side panel replaced. - The truck had factory blacked-out emblems, but it was returned with chrome emblems. I have had work done on my previous vehicle and a great experience. I don't know what has changed, but I have completely lost faith in Porter Chevrolet Auto Body.

Customer Service

Receptionist was amazing and my Representative was great at keeping me update during the repair process. I didn't have any issues until it came to bring my truck back in to correct the issues.