Porter Chevrolet/Hyundai

4.7 (3,584reviews)
94%
414 E Cleveland Ave,  Newark,  DE  19711

Porter Collision is a full service repair facility that has been serving the community since 1925 and has two convenient locations to serve you. We can accommodate all of your repair needs including Aluminum repair as well as on site rentals, paint less dent repair, glass replacement, headlamp reconditioning and wheel repairs. Porter Collision Centers are I-CAR GOLD CLASS Facilities. We have a highly trained staff that will maintain the communication that you deserve and make your experience as seem less as possible. We handle all insurance and non insurance claims.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Cadillac CT6
Corvette C8
GM
GM Electric Vehicles
I-Car

Reviews (3,584)

Likely to Recommend

Service was excellent.

Repair Quality

The damage was professionally completed.

Customer Service

Likely to Recommend

Repair Quality

Got a quick appointment scheduled by my insurance. People are nice and they do update about the progress throughout the maintenance period. Their estimated date was accurate. I don’t have any complaints about the maintenance. They provide lifetime guarantee as well.

Customer Service

People over there are nice and professional.

Likely to Recommend

Repair Quality

I was given a call on a Friday saying my vehicle took longer because of the insurance, so that everything was going to take more time. I was very understandable and I said, it was okay, just let me know when it's ready. Then I was sent a voicemail on a Thursday and they did not contact me again. I had to call on a Monday to ask if it was ready. I ended up paying more for my rental car because they just left the voice mail. Not ALL people go through their voicemail. I was very understandable with everything they've been calling me and putting on hold the repair. I thought that they were going to be as understandable as me or at least try to really communicate when my car was ready.

Customer Service

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Repair Quality

They did a wonderful job after i was hit by a deer!

Customer Service

Everyone extremely nice and friendly and helpful.

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Repair Quality

Customer Service

My Experience

Only complaint is the car wise app did not give updates along the way only start and finish when I checked throughout the process. Work looks awesome Thanks much

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Repair Quality

Customer Service

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I have had cars repaired there before and it’s always a great job.

Repair Quality

Looks brand new.

Customer Service

Eddie is really good at his job. Everything went as he said it would. My Jeep looks great and I’m happy with the job done.

Likely to Recommend

Repair Quality

Customer Service

Riley was very thorough and helpful

Likely to Recommend

Repair Quality

Porter had great customer service for the insurance work that was done to our 2018 Ford Edge.

Customer Service

See previous comment

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Service is very good. Just took longer for repair than I expected. Insurance pays rental. Maybe they are busy or maybe needs longer. I will go there if needed in the future. Thanks for your good services.

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

They did an excellent job on the repairs and kept me informed along the way about the progress. Very satisfied customer

Likely to Recommend

Repair Quality

Parts didn't fit had to reordered

Customer Service

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Customer Service

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Repair Quality

riley was great working with her , shop did a great job very happy

Customer Service

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Repair Quality

Customer Service

My Experience

Professional

My Experience

We have always had a great experience with Porter Chevrolet. Friendly staff, very knowledgeable and helpful.

Likely to Recommend

Repair Quality

Very satisfied with the repair work

Customer Service

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

The original repair was estimated for 3 days. I left my car on Feb 4th. It wasn't finished until Feb. 20th. You had my car for 16 days!!!! It took entirely too long for the repair. Not satisfied with that.