Precision Auto Works of Lic - Smithtown
In operation 27 years.
For over a decade, we've worked hard to build our reputation in high tech EV collision repair, starting with Tesla factory training and certification at our flagship shop in Long Island City, then expanding our footprint with our partner shop, Certified Collision of Long Island in Freeport, and earning Rivian and Lucid factory training and certification. Our goal is to bring the same level of exceptional collision repair and customer service to even more customers at our Smithtown location! Choose us with confidence. All our work is guaranteed! We work with All Insurance Companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great job! 👍👍👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far so good. I’ll let you know when we’ve been driving the suv with no problems for a week. 🌞👍
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was repaired and looked factory new.
Customer Service - 5.0/5.0 -
I was very satisfied especially with the regular communication of status updates.
My Experience - 5.0/5.0 -
Everyone at Precision were helpful, caring and supportive during my repairs. Professional all around!
My Experience - 5.0/5.0 -
I’m satisfied because they do more than enough my car when I went to pick it up. It was so awesome to see the condition of how they work on it. Well done good job. You will see me soon.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was attentive and prompt with responses to questions.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The quote was very detailed so that I knew what was being repaired. The work appears to be well done but it was raining when I picked up the car so I couldn't get a good look. The only glitch was that the car was ready earlier than planned but I was notified too late in the day to pick it up. Then I had to wait three days to pick it up due to the July 4th weekend. It was quick and easy to deal with Precision Auto Works. Thank you.
My Experience - 0.0/5.0 -
Took over a week to be told the car was ready. Despite the long wait, the work needs adjustments as the frame is not aligned properly. Also missing the splash guard that was removed. Needs to be put on and match the other side perfectly. Not satisfied with the work at this point. Did not pick up the car. Please call me in the morning to discuss the issues and when the car will be ready for pickup.
Likely to Recommend - 0.5/5.0 -
The work and service is not good
Repair Quality - 2.5/5.0 -
After my car was in the shop for 8 days, the repairs were not right. The alignment of the back panel and bumper was not done properly. When I told this to Tanya, the service rep, she said she and 4 members of her team did not see any issues. I had to go back to the shop and show them what was wrong. Tanya responded that there was only one place where the bumper could clip in place. This was not true, as I had spoken to the Infiniti dealership and they advised me that there was an adjustment that they could make to align the two pieces together properly. BTW, the other side, which they did not work on, was aligned properly. Also, the sticker guard plate was missing when I initially picked up my car. When they did put it on, they did not match the placement as on the other side. Finally, after my insistence and back and forth with Tanya, they aigned the side which they had worked on. Why didn't they do that to begin with? Why did I have to wait 8 days and have to bring my car back to fix it again, and why did I have to argue with Tanya to get it fixed, as it should have been done the first time?
Customer Service - 0.5/5.0 -
I find Tanya to be extremely unprofessional, pushy in wanting me to get my car in the shop, and defensive about the quality of work the shop provided. I became very irate at her insistence that nothing was wrong and her excuses for the poor work. I paid over 50k for this car and will not accept this type of outcome. The other person at the shop that I spoke to backed off when I expressed my dissatisfaction, but Tanya did not.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Would recommend your shop to anyone I know who needed repair work.
Repair Quality - 5.0/5.0 -
Loved the finished results my car came out looking brand new.
Customer Service - 5.0/5.0 -
Val was awesome stayed in touch with me thru the whole process. I always knew what was going on. SUPER HELPFUL!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick fast and great work
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
very helpful and efficient. would be happy to recommend.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was amazed at how well the car looked, and most importantly, that everything seems to be working properly.
Customer Service - 5.0/5.0 -
Everyone I dealt with was extremely curtious and helpful.