Preferred Auto Body, Inc.

5.0 (1,042reviews)
98%
2258 N Carson St,  Carson City,  NV  89706
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In operation 52 years.

Preferred Auto Body is a family owned and operated full service auto body repair facility. Our superb customer service and excellence in auto body repairs has been serving the Carson City, Carson Valley, Dayton, Lake Tahoe, Reno/Sparks, Washoe Valley and surrounding areas for over 52 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,042)

Customers say
Overall Customer Satisfaction
Customers consistently praise Preferred Auto Body for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The shop receives high marks for clear, proactive communication through text updates, phone calls, and emails throughout the repair process. Timeliness is a standout strength, with numerous customers reporting their vehicles were completed ahead of schedule. The team is widely described as professional, courteous, and personable, making stressful situations feel manageable. Several long-term customers highlight repeat visits as a testament to their trust in the shop. A few customers noted minor concerns such as an unrepaired part or a small scratch, though these were largely attributed to external factors rather than the shop itself.
AI-Generated from reviews written in the last 12 months
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"The work is impeccable the best I've ever had done over 45 years of driving. The guys are super and very honest"
"... detailing included with the repairs. At this point, I can recommend their work to anyone as complete and dependable." Read more
"The repairs are flawless and undetectable. Work completed when promised, loved being updated daily, and my car was as clean ..." Read more
"Very professional and detailed our car after fixing the front fender."
"Service was super.I never expected the car to be done so soon."
"Looks as good as new! Done on scheduled time, and below estimated cost."
"What can I say, the work is flawless and was done in an extremely timely manner. The communication was excellent, and I could not ..." Read more
"... the better because of a last minute trip on Friday. They were able to have my car ready for me before 1:00 so I could start my trip." Read more
"My vehicle was done very fast! I got it sooner than expected!"
"Text messages were great and there was always a follow up phone call when the vehicle was completed."
"The texts and emails are great and left no doubt about the status of the repairs"
"Every communication was clear, timely and appreciated. Highly recommend this shop."
"I was notified every step the via text messaging love the new system"
"Appreciate how communicative and thorough theyve been."

My Experience

I was in good hands. They kept me in the loop about how my repairs were progressing. There was no drama. I told my mechanic shop about my experience and they said they will be sending business their way.

Likely to Recommend

I told my mechanic about my experience and they said they will definitely be sending people their way based on my experience.

Repair Quality

Great communication about the progress of the repairs. Great work once the repairs were completed, which was ahead of the projected completion date.

Customer Service

Excellent work.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

It really depends on if we can make the paint job right and what can be done to ease the pain of having to bring it back and be without it for however long again.

Repair Quality

Today I got a good look at the paint job in the sun for the first time and I can see where dust was painted over, and were paint coverage dished out looking like it'd be prone to chipping down the line. I see cratering, pinholing and dirt inclusions. Ill be reaching out tomorrow morning to see what we can do to make it right. Its quite disappointing given the reputation your team has for excellence to get it back and see not one, but all of those defects in one paint job

Customer Service

Gary is awesome.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We are so happy with the repairs that were done. Everything looks perfect! Thank you everyone for your hard work.

Likely to Recommend

Repair Quality

Thank you, everyone at Preferred Auto Body!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Such a smooth process and my car was done a week before it was supposed to be! I will use preferred auto body always!

My Experience

I have had body work on my car twice. It was done in a timely manner and it looks great.

My Experience

Fast service and the job appears to be done in a professional manner.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciate the effort and the hustle. I wasn’t expecting to get my truck back so soon but it was a very nice surprise. It looks amazing!! Thank you!

Likely to Recommend

Repair Quality

Great service! Quality results! Very responsive and reliable communication!

Customer Service

Can’t be better

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You were great keeping me updated . Your work on my car surpassed my expectations Thank you so much!

Likely to Recommend

Great body shop - they do things right

Repair Quality

Great work - very happy

Customer Service

Was kept updated on progress

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great place to have worked on my vehicle.

Customer Service

Great updates and service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very nice staff. Fast and efficient service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gary and Brian work hard to provide excellent craftsmanship and customer service !

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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