Premium Collision Center, Inc.

4.9 (841reviews)

99%

(323) 464-2200

7068 Lexington Avenue, West Hollywood, CA 90038

99%

See Photos

7068 Lexington Avenue
West Hollywood, CA 90038

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Premium Collision Center, Inc.

See Photos

7068 Lexington Avenue
West Hollywood, CA 90038

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 26 years.

Lifetime Warranty on all auto body repairs/paint. Certified Collision Center and Tecnicians. I-Car Gold Class Collision Center. Dealer Approved. Dealer Certified. Hybrid Certified. Loaner Vehicles available. Concierge Service. Towing available.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Genesis

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (841)

Sort By:
Newest
Rating

732 Customers Rated

5 Stars

79.4% Complete

(668)
4 Stars

5.7% Complete

(48)
3 Stars

0.8% Complete

(7)
2 Stars

0.5% Complete

(4)
1 Star

0.6% Complete

(5)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for outstanding professionalism, friendliness, and a welcoming atmosphere. Communication stands out as a key strength, with customers appreciating regular text, call, and email updates throughout the repair process. Timeliness is frequently highlighted, as repairs are often completed ahead of schedule. Customers also value the seamless coordination with insurance companies and rental car partners. A few customers noted minor issues such as incomplete repairs requiring return visits, occasional delays in updates, and parts-related delays, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"PREMIUM did a wonderful job. They kept in touch and let me know the progress. Everyone who works there ..." Read more

"The location is cleanest location , from office to work space. The employees are professional, kind and efficient ..." Read more

"I found a black liner for the front driver side door just hanging out in the back of the car. You forgot ..." Read more

"This was my second time at Premium Collision Center. They are helpful, professional, and do excellent repairs. They also have good snacks and coffee in the lobby."

"Super friendly and understanding. My car was scheduled to be ready January 7th and they got my car ready on December 31st. Very happy with ..." Read more

"It was ready way before, I was shocked how fast this shopped worked. Beyond impressive."

"They didnt finish the job, I have to come back for 2 more things to be done. I wonder if anything else ..." Read more

"It was one day late"

"There was a delay in the repairs, but the team was very communicative and kept me updated every step of the ..." Read more

"good work, great communication during the process"

"I particularly appreciated their communication. From the beginning they explained what needed to be repaired, how approvals would work with insurance ..." Read more

"I was being updated through text messages about the status of my vehicle."

"... I thought that the customer service was okay, but I did need to reach out a few times for updates on the vehicle as the text message system was working inconsistently. ..." Read more

"Premium ALWAYS communicates about updates and progress of your vehicle...calls, texts, voice messages."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"PREMIUM did a wonderful job. They kept in touch and let me know the progress. Everyone who works there ..." Read more

"The location is cleanest location , from office to work space. The employees are professional, kind and efficient ..." Read more

"I found a black liner for the front driver side door just hanging out in the back of the car. You forgot ..." Read more

"This was my second time at Premium Collision Center. They are helpful, professional, and do excellent repairs. They also have good snacks and coffee in the lobby."

"Super friendly and understanding. My car was scheduled to be ready January 7th and they got my car ready on December 31st. Very happy with ..." Read more

"It was ready way before, I was shocked how fast this shopped worked. Beyond impressive."

"They didnt finish the job, I have to come back for 2 more things to be done. I wonder if anything else ..." Read more

"It was one day late"

"There was a delay in the repairs, but the team was very communicative and kept me updated every step of the ..." Read more

"good work, great communication during the process"

"I particularly appreciated their communication. From the beginning they explained what needed to be repaired, how approvals would work with insurance ..." Read more

"I was being updated through text messages about the status of my vehicle."

"... I thought that the customer service was okay, but I did need to reach out a few times for updates on the vehicle as the text message system was working inconsistently. ..." Read more

"Premium ALWAYS communicates about updates and progress of your vehicle...calls, texts, voice messages."

John (Mazda owner) reviewed 10/19/26

Great team and great service. Appreciate the care you all put into your work.

Elizabeth Gray (Honda owner) reviewed 10/19/26

They did a great job repairing my vehicle, it looks brand new! They went above and beyond with helping me and also storing my car for me while I was away.

Cheryl (Kia owner) reviewed 10/15/26

I would highly recommend them to any family or friends. I have already told so many people about my experience.

They did excellent work and I would highly recommend them!

They were very professional and communicated well. They made everything seamless.

Lucinda (BMW owner) reviewed 10/8/26

Greg (Toyota owner) reviewed 10/6/26

Everyone was very nice. I just had to make a couple calls to find out when I could expect my car to be ready.

Matthew (Volkswagen owner) reviewed 10/5/26

Great customer service, car looks great. Good communication!

Carley (Subaru owner) reviewed 10/1/26

One of the best car related customer service experiences I’ve had. Every person was so helpful and kind. I could tell they wanted the experience to be easy for me, and it was!

Daniel (Hyundai owner) reviewed 9/30/26

Excellent work, entire staff including Art and Jackie are extremely helpful and kind. Love the donuts and coffee. Love the partnership with Enterprise.

Art and Jackie are amazing. Jackie handled all of the insurance and car rental stuff for me like a true profrssional.

James Marlowe (Audi owner) reviewed 9/30/26

I already did!

They made the process very easy

Erica (Honda owner) reviewed 9/24/26

Noah (Honda owner) reviewed 9/21/26

Keri (Hyundai owner) reviewed 9/16/26

Edward (Audi owner) reviewed 9/16/26

Great service, responsive

Isabella (Volkswagen owner) reviewed 9/7/26

Super friendly and helpful! Thank you so much!

Thanks for always keeping me updated every step of the way!

Eva (Kia owner) reviewed 9/7/26

Alan (Ford owner) reviewed 9/5/26

Erin (Subaru owner) reviewed 8/31/26

Sam and the Premium team did an outstanding job with the quality of repair and the quality of communication. Definitely recommend!

Kevin (Toyota owner) reviewed 8/31/26

German (Hyundai owner) reviewed 8/29/26

All personal was very professional and friendly, and they did a great job and fast I give them a ten +

Alyson (Kia owner) reviewed 8/28/26

I would recommend this shop to friends and family without hesitation.

The repair looked fantastic when it was done. It was well worth the wait.

Everyone from the staff answering the phones to the people you interact with inside the shop is polite and efficient. The icing on the cake, especially as it's an auto repair shop, is that it is so clean and neat inside!!!

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view more shops in: West Hollywood | 90038

You should always ask your auto body shop if they offer a warranty on their repairs.

Premium Collision Center, Inc.

Take photos and get an online estimate

Schedule an estimate appointment

About Premium Collision Center, Inc.

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (841)

732 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -