Premium Collision Center, Inc.

4.9 (825reviews)
98%
7068 Lexington Avenue,  West Hollywood,  CA  90038

In operation 26 years.

Lifetime Warranty on all auto body repairs/paint. Certified Collision Center and Tecnicians. I-Car Gold Class Collision Center. Dealer Approved. Dealer Certified. Hybrid Certified. Loaner Vehicles available. Concierge Service. Towing available.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Genesis
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (825)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and making the repair process stress-free. Communication stands out as a key strength, with customers appreciating regular text, call, and email updates throughout the repair process. Timeliness is frequently highlighted, with numerous customers noting their vehicles were completed ahead of schedule. A few customers mentioned minor areas for improvement, including occasional parts delays affecting completion dates, inconsistent text update systems, and isolated instances of incomplete work requiring return visits. The shop's cleanliness and assistance with rental car coordination were also widely appreciated.
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"By far the best body shop I have been to. Incredible customer service and impeccable work."
"Their customer service from my 1st call to picking up my car was premium service just like the name!!!"
"... officereceptionist to the people in charge of your vehicle. The result was a perfect experience with excellent explanations given before, during and after the repairs. The commutation ..." Read more
"Everyone was nice to me but those other issues were annoying"
"Excellent service at Premium Collision! Staff is very service orientated and very dialed in for complete customer satisfaction, and a hassle free process"
"... My car was scheduled to be ready January 7th and they got my car ready on December 31st. Very happy with overall experience." Read more
"My vehicle was completed five days prior to when scheduled."
"There was a short delay because apparently they didn't receive parts on time so their initial commitment was not met and they were a day late"
"... knows how to expedite the process of auto repair. Ordering parts in advance and working with insurance companies to ensure less of a wait time." Read more
"Done almost a week early!"
"Really communicative, clear, answered questions, friendly, professional, direct and efficient."
"They gave me updates regularly before I ever got around to asking."
"Premium ALWAYS communicates about updates and progress of your vehicle...calls, texts, voice messages."
"... I thought that the customer service was okay, but I did need to reach out a few times for updates on the vehicle as the text message system was working inconsistently. ..." Read more
"PREMIUM did a wonderful job. They kept in touch and let me know the progress. Everyone who works there is super courteous, and friendly and always available ..." Read more

Likely to Recommend

Repair Quality

Sam and the Premium team did an outstanding job with the quality of repair and the quality of communication. Definitely recommend!

Customer Service

Sam and the Premium team did an outstanding job with the quality of repair and the quality of communication. Definitely recommend!

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

All personal was very professional and friendly, and they did a great job and fast I give them a ten +

Customer Service

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I would recommend this shop to friends and family without hesitation.

Repair Quality

The repair looked fantastic when it was done. It was well worth the wait.

Customer Service

Everyone from the staff answering the phones to the people you interact with inside the shop is polite and efficient. The icing on the cake, especially as it's an auto repair shop, is that it is so clean and neat inside!!!

Returned Clean

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Repair Quality

Good job

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Already put it on my neighborhood, ‎WhatsApp stream and recommended it to a friend who just had an accident.

Repair Quality

PREMIUM did a wonderful job. They kept in touch and let me know the progress. Everyone who works there is super courteous, and friendly and always available for questions. Repair was done perfectly and it’s the cleanest shop of its kind I’ve ever seen! Have already recommended it to several people.

Customer Service

Everyone polite, friendly, and available for questions. Great customer service.

Likely to Recommend

Repair Quality

Customer Service

Overall I thought that the customer service was okay, but I did need to reach out a few times for updates on the vehicle as the text message system was working inconsistently. The representatives at the shop were always respectful and polite when speaking

Returned Clean

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Repair Quality

Customer Service

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Absolutely would recommend, as it feels like they are trying to do the best job possible with total transparency and honesty.

Repair Quality

The team is very thorough, very clear about the process, and the quality of the repair was fantastic.

Customer Service

Terrific customer service, great follow-through, and great at keeping me updated as the repair went on.

Likely to Recommend

Repair Quality

Their customer service from my 1st call to picking up my car was premium service just like the name!!!

Customer Service

Premium was top notch in customer service. Always professional & friendly.

Likely to Recommend

They're the best and I will continue to rave about PREMIUM COLLISON CENTER to all I know. I like telling stories and this experience was a good story!

Repair Quality

I was so happy that my mechanic sent me to Premium Collision Center. The shop was more than amazing. Just taking the car in was impressive. The office/waiting room was immaculate and so organized and welcoming. Then came the perfect customer service that lasted throughout my repairs and those repairs were tricky. I had bent the entire underside of my prize 1985 380sl. My contact was Art and boy was he on top of it. The car was there longer than we all expected only because they would not let it be released until it was perfect. ...And it is perfect. They must have corrected things I wasn't aware of because my car drives like a brand new car. The other thing I liked was that they worked with my Mercedes Mechanic shop to make sure everything on his end was perfect. I think you get the picture...I was overjoyed with the experience at Premium...

Customer Service

See my first comments. They were ThE BEST!

Likely to Recommend

Repair Quality

My car works really well there is no problem now you guys did a superb job. Thank you.

Customer Service

Everyone was really nice and helpful.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Sam was great!

Customer Service

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Repair Quality

You guys are wonderful ! Thank you for getting my car back so fast and the work looks great . I appreciate the text updates !

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

I couldn't tell where the repair was done, very professional

Customer Service

Very friendly and attentive. They made me feel like they cared

Returned Clean

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Repair Quality

Really fast and straightforward and great customer service overall!!

Customer Service

Returned Clean