Premium Collision Center

4.9 (1,136reviews)
99%
14932 Oxnard St,  Van Nuys,  CA  91411

In operation 7 years.

Premium Collision Center is a family owned auto repair business that has been servicing the community since 2000. Our goal is to provide the highest quality repairs on a timely basis with honesty and integrity. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We have 24 hour answering service available for after hours support and emergency assistant, directly linked with our general manager.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
GM Basic
Hyundai
I-Car
Kia
Nissan

Reviews (1,136)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff receives high marks for professionalism, friendliness, and attentiveness from start to finish. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout every stage of the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed on or ahead of schedule. Customers also frequently commend the above-and-beyond touches such as vehicle cleaning, interior vacuuming, and assistance coordinating rentals and insurance. A few customers mentioned minor areas for improvement, such as occasional delays due to parts availability and isolated concerns raised post-pickup, but these were noted as exceptions to an otherwise seamless experience.
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"... recommend Premium Collision Center to anyone looking for quality repairs and exceptional customer service." Read more
"... happening with my Jeep Wagoneer. Most importantly, the quality of the repair work was outstanding. The vehicle looks as good as new, with great attention ..." Read more
"Premium Collision was professional, knowledgeable, caring, and did an unbelievably perfect job! I highly recommend them"
"Repair was excellent, affected area looked like new when I picked it up. I also appreciated how the interior ..." Read more
"Excellent customer service and quality of repair."
"All communication was prompt, professional, and very clear. Everyone I spoke with was friendly."
"... when I needed my car by a certain time! They also communicated with me through each process and continued to update me!" Read more
"... interacted with at Premium Collision Center was kind, and I felt that I was kept updated every step of the way." Read more
"A+ communications throughout and quality job"
"Easy to communicate with via text or phone call"

Likely to Recommend

Repair Quality

They were great. The service was friendly, kind, and timely. I recommend them.

Customer Service

The customer service was excellent.

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Very professional

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I would and have recommended them!

Repair Quality

My 4th time here, and I keep coming back because these people are the real deal. Kind, patient, and focused on customer service.

Customer Service

Have never seen an auto related company who puts the customer first. They are really great.

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Totally

Repair Quality

Team had a10, clean office, offered water and anything we would need to drink. Exceptional service.

Customer Service

The best

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Repair Quality

The car was done. Well it looked good and done. On time I was kept informed of the status of repairs I couldn’t ask for anything more. It was very good service and work.

Customer Service

Very friendly, polite, and helpful

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Repair Quality

Work appears to be done perfectly and on time.

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Super cool people working here my car was done super fast and I was happy with the work andi even helped me with the rental car I want to thank you premium collision center for being professional all the way through to the end 10/10

Customer Service

Great customer service!!

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Repair Quality

Premium does the best job at the best price!

Customer Service

They are kind and lovely.

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Repair Quality

A ten

Customer Service

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Likely to Recommend

1 until I figured out the situation about the car overheating

Repair Quality

The damaged in question that was repaired, which is the scratches in the rear bump and the piece of taillight that broke off, that’s a 10 out of 10 in the quality of that repair. However, a couple of days after picking up the car from the body shop, I start receiving a message from the car that never happened before: “Engine has overheated” which never happened before. Now I’m finding a little suspicious that the technician who rode my car around the block to “reset the computer” before handing the car back to me, once he completed the ride, he walked out of the car and never came to me or handed the keys. He got immediately out of sight. The owner or manager of the place had to look for the guy in the back to actually get the keys from him and get them to me, which I found really odd.

Customer Service

The front desk lady was excellent, as well as the messages I received about the progress of the repair. The only reason I don’t give a 10/10 was the suspicious circumstances that I explained in the last point, especially now that my engine has this “overheated” message.

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Repair Quality

A+ communications throughout and quality job

Customer Service

Great communication and coordination with such things as state farm, towing service, car rental

Returned Clean