Prestige Auto Body Inc.

4.8 (1,259reviews)
96%
928 Philadelphia Ave,  Silver Spring,  MD  20910
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In operation 29 years, 26 years at this location.

Prestige Auto Body Inc. Has been serving the community with a very fine and high quality services. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,259)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's exceptional service quality, with many highlighting professional workmanship that makes vehicles look brand new. Communication stands out as a major strength, with staff providing regular updates and clear explanations throughout the repair process. The shop frequently completes work ahead of schedule, demonstrating strong timeliness. Customers appreciate the thorough cleaning service and courteous, helpful staff who go above and beyond expectations. While most feedback is overwhelmingly positive, a few customers noted minor communication gaps regarding pickup timing and some technical issues that required follow-up visits.
AI-Generated from reviews written in the last 12 months
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"... insurance was covering, and thRy are a trusted vendor. Prestige went above and beyond the job at hand, fixing the damage to my car and also doing little ..." Read more
"Car was like new when finished. No issues driving at higher speeds. Appreciated that we were informed ..." Read more
"... after a low speed head on impact collision caused. This company seemed to convert a total loss into a restoration! I will be returning to this service in the very near ..." Read more
"The repair to my car was excellent. My sideview mirror looks brand new, just like it came out of the shop. No more defects. I also appreciated ..." Read more
"... anyone expects and needs. Prompt, courteous, and my fender benders 'disappeared'! Car looks brand new!" Read more
"Great! They got my car done ahead of schedule and kept me informed along the way. Super helpful."
"Before -- work was completed in less than 5 business days, counting a Saturday."
"Wonderful customer service, work finished way ahead of expectation. Most important to me patience with me!"
"They thought it would be ready Wednesday ir Thursday. Picked it up on Tuesday @ noon"
"... me it was going to be ready the next day Saturday it wasnt ready till Tuesday late. At no point did they contact me to advise anything. ..." Read more
"Great! They got my car done ahead of schedule and kept me informed along the way. Super helpful."
"Consistent communication about vehicle."
"Pessimist service was excellent, received.A phone call every day and four me as to what was going on with my car was great with making sure ..." Read more
"... next day Saturday it wasnt ready till Tuesday late. At no point did they contact me to advise anything. I called Monday and they said we told you the wrong ..." Read more
"Very kind and great communication"

Likely to Recommend

Repair Quality

Good work

Customer Service

Fast

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great job

Customer Service

Great Job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommend

Repair Quality

Very professional, knowledgeable, answering all my questions satisfactorily and Very cordial, even Archie the dog. Great experience. Would highly recommend

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Appreciate your job. It is excellent. I am really satisfied

Customer Service

Good job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was taken care of quickly and professionally. I appreciated that they also vacuumed my car out at no extra charge.

Customer Service

All interactions were professional and considerate. They were up front about costs and didn't pressure me to try to buy more things. They responded quickly to any inquiry.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The best of the best rating is based upon the make and models of serviced vehicles. They did a great job!

Repair Quality

Before I get into my comments I want to say that my score reflects the fact that I hadn't used this company prior to your survey... I am extremely satisfied with the work that Prestige did on my ES350. They were very meticulous and open about the process of "saving" this handsome vehicle. When the car was towed to them, I was traumatized from the severity and uncertainty of how much damage was incurred after a low speed head on impact collision caused. This company seemed to convert a "total loss" into a restoration! I will be returning to this service in the very near future to complete some minor door and rear quarter damages that had happened in parking lots. I would recommend the company for their resourcefulness as well, they found a way to get the best results in the best way possible to render " Masterpiece Restorations" for customers. BTW, the car feels like it's brand new too..!

Customer Service

Mike was very courteous and with a warm personality. He was also very direct and open about the process and the results. Thanks to him, I will rely on the business for additional work going forward!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Without doubts

Repair Quality

Excellent Job . My car looks new again

Customer Service

Always keep me informed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Mike went above and beyond! He was super thoughtful and even saved something from the back of my car that I asked them to save. The overall energy of the shop is super nice and much appreciated during a stressful time.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent job! Thank you!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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