Priority Auto Body and Service

4.9 (251reviews)
96%
11401 Old US 27,  Dewitt,  MI  48820

In operation 29 years.

Priority Auto Body has been able to create a streamlined repair process with a goal to benefit all of our customers. Priority Auto Body has been in business since at this location since 1997. Our goal is to make Every Customer A Priority. We have a team of certified professionals committed to providing quality repairs. We place customer needs & safety first.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (251)

Likely to Recommend

I believe my relationship goes over 35 plus years with Priority!? Even though, I hope I'm not involved in anymore auto accidents...if needed, I will continue to be a customer and highly likely recommend Priority Auto to my family & friends!!

Repair Quality

The Priority Auto Body staff were extremely friendly, courteous, informative and knowledgeable regarding the services and processes to be provided! I was very satisfied with the body repairs that were needed and completed on my truck!

Customer Service

The customer service provided by the repair shop's personnel was excellent! As stated before, the entire staff I worked with was extremely friendly and courteous! All the staff members were very polite!

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My Experience

You did a great job fixing my car & you had fixed it two other times in the past! All repairs were great! I truly appreciate all that you did to help me!

Likely to Recommend

Repair Quality

Great job at an affordable price!

Customer Service

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Repair Quality

I will use priority auto ANYTIME! what an amazing company. They not only kept me up to date on my vehicle but also detailed it

Customer Service

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Great experience ☺️

Repair Quality

The team at priority straight up spoiled me. From kind, genuine conversations and service to a super-thorough surprise car cleaning inside and out!😍 Wish I could bring everything on my to-do list here! 😂

Customer Service

Zoe and Shelby were wonderful and on top of things. They offered several options when we bumped into a minor hiccup and were accommodating and flexible wherever possible. ❤️ Thank you, ladies!

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Likely to Recommend

See answers

Repair Quality

The up to date phone calls I received were much appreciated! All staff was helpful and understanding.

Customer Service

Always pleasant and informative.

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Customer Service

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Repair Quality

Car looked great

Customer Service

All of your staff are fantastic. Especially the young woman at the front desk. Whose name I have forgotten.

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Repair Quality

Excellent people to deal with

Customer Service

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Repair Quality

The repair it’s self was okay but I have had to come back multiple times since getting my car back to fix problems.

Customer Service

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Repair Quality

Car looks like brand new, and as a 2013 it isnt.

Customer Service

Car looks like new, perfect

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Repair Quality

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Repair Quality

So far.

Customer Service

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Likely to Recommend

To be fair, I've always been very loyal to another local shop. He couldn't accommodate these repairs because the affected vehicle was unusually large. But Priority nailed it. I'd recommend them to anyone.

Repair Quality

Customer Service

Aaron took the time to review a competitor's estimate line by line against his own. He was honest and even reevaluated the vehicle to ensure his own figures were on point. They provided shuttle service to streamline vehicle pickup and dropoff. The office staff provided weekly updates, and one of the techs called me with questions and suggestions. At one point, they actually called to say they weren't happy with one of the repairs and asked to keep it longer so they could redo it. The customer service was excellent in all respects.

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Repair Quality

Extremely satisfied with the repair on our 2021 Tahoe. The constant communication and updates about progress was great! The rental car hand off was smooth and easy as well.

Customer Service

Very helpful!

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Repair Quality

Customer Service

Horrible communication. Multiple times was told they would call me with an update or time frame repair would take. They never called. I would have to call them. Tell my story to multiple people and wait for a call back.

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Customer Service

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