Pristine Collision Center

4.9 (174reviews)
98%
919 N. Fairfax Ave.,  West Hollywood,  CA  90046
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Shop AssistantSparkles

In operation 16 years.

Welcome to Pristine Collision Center! Our skilled team of certified technicians and estimators is dedicated to providing excellent service for all makes and models, with a lifetime warranty on every repair. We work closely with all insurance companies and manage your claims for you, allowing you to focus on what really matters. As a community-oriented auto body shop in Los Angeles, we offer deductible discounts to help you save on repairs. Customer service is our top priority. Our office staff is always available to assist you with opening your claim, communicating with your insurance provider, and keeping you informed about your vehicle’s repair progress. We’ll even take care of setting up your rental car. With I-CAR certified technicians, we ensure that all repairs meet manufacturer guidelines, which is why we can confidently offer a lifetime warranty on our work. Choose Pristine Collision Center for all your auto body repair needs!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (174)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new or even better than expected upon pickup. The team receives high marks for exceptional customer service, including assistance with insurance claims and rental car arrangements. Communication is frequently highlighted as a strength, with staff keeping customers informed via calls and texts throughout the repair process. Several customers mention going above and beyond, such as detailing vehicles and accommodating special scheduling needs. A few customers noted areas for improvement, including instances of delayed communication, a repair completed with non-OEM parts, and occasional delays in completion timelines. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
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"... experience with Pristine Collision Center. Between the quality of work and excellence in customer service, you are the absolute best in LA. You've earned my ..." Read more
"... careful with bumper removal and installation but the installation was sub-par and was not OEM. The technician used a Scotchlok instead of the OEM ..." Read more
"Exceeded expectations, very satisfied"
"Pristine Collision took extra care to make sure the quality of the repair work was excellent."
"... was repaired in a respectable amount of time, and the quality of the work was outstanding." Read more
"... my car either on time or ahead of schedule. They kept in communication with me on everything and made the rental car drop off and pick up really ..." Read more
"Excellent communication and made insurance claims handling very easy."
"Very satisfied with the work, could have used better communication throughout. Was told a couple of times ..." Read more
"... this might take longer depending on various factors. I was kept in the loop on progress and updated when things changed. I was given options to go at ..." Read more
"So easy to communicate with them. They response to texts, phone calls and emails right away."

My Experience

Great experience, good customer service. They’re definitely the best

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Really happy with how the repair turned out. The paint match came out well and they matched the pinstripe detail. Diana and Harry were both easy to work with. They were upfront about the possibility of hidden damage and committed to documenting anything they found before doing extra work, which mattered a lot since this was paid out of pocket rather than through insurance. The only thing keeping it from a 10 is timing — the completion date shifted a few times, which added rental days I hadn't planned for. The shop did offer to cover part of that, which I appreciated.

Customer Service

Returned Clean

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Repair Quality

Very happy with the service and care handling this collision.

Customer Service

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Repair Quality

Customer Service

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My Experience

Items missing and still damage not repaired on vehicles.

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Repair Quality

Customer Service

Returned Clean

My Experience

A+ job as always! The team made the car look brand spanking new again! Would recommend to anyone who ever needs body work done.

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

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My Experience

Could not be more happier with both the service and work done!! Will highly recommend to all. Thank you !!!!

Likely to Recommend

Most definitely

Repair Quality

Exceeded expectations, very satisfied

Customer Service

Excellent !!!

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Great job from both Harry and Diana and extending my appreciation to the rest of the Pristine team. Couldn’t have asked for a better repair and better services as their customer.

Likely to Recommend

This is the 3rd time I have brought my cars to them, so of course!

Repair Quality

Everyone was so friendly and helpful and always keeping me updated as to what was happening with my car.

Customer Service

Returned Clean

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Repair Quality

Harry and the team deliver as always incredible service great quality work and the best pricing

Customer Service

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Repair Quality

Customer Service

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Very happy with results

Repair Quality

Great results The front of the house( Diane ) had the best communication skills. She manages the time window as best she can. Set me up with a rental car. The car looked like new when I picked it up. Even a great cleaning as a bonus. I would return here for sure.

Customer Service

Diane was exactly what u need for keeping u updated and making sure all is handled

Returned Clean

My Experience

Thank you so much. My car looks fabulous.

Likely to Recommend

Repair Quality

You did a beautiful job. My car looks great again. Thank you so much.

Customer Service

Fabulous work. Looks brand new.

Returned Clean

Likely to Recommend

If I know anyone needing repairs or painting, I’ll certainly send them their way

Repair Quality

Beautifully done work. Couldn’t ask for better. Thank You

Customer Service

Kept me updated with calls and texts.

Returned Clean