Pristine Collision Center

Likely to Recommend - 5.0/5.0 -

This is the 3rd time I have brought my cars to them, so of course!

Repair Quality - 5.0/5.0 -

Everyone was so friendly and helpful and always keeping me updated as to what was happening with my car.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Could not be more happier with both the service and work done!! Will highly recommend to all. Thank you !!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Harry and the team deliver as always incredible service great quality work and the best pricing

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very happy with results

Repair Quality - 4.5/5.0 -

Great results The front of the house( Diane ) had the best communication skills. She manages the time window as best she can. Set me up with a rental car. The car looked like new when I picked it up. Even a great cleaning as a bonus. I would return here for sure.

Customer Service - 5.0/5.0 -

Diane was exactly what u need for keeping u updated and making sure all is handled

Returned Clean

My Experience - 5.0/5.0 -

Thank you so much. My car looks fabulous.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You did a beautiful job. My car looks great again. Thank you so much.

Customer Service - 5.0/5.0 -

Fabulous work. Looks brand new.

Returned Clean

Likely to Recommend - 5.0/5.0 -

If I know anyone needing repairs or painting, I’ll certainly send them their way

Repair Quality - 5.0/5.0 -

Beautifully done work. Couldn’t ask for better. Thank You

Customer Service - 5.0/5.0 -

Kept me updated with calls and texts.

Returned Clean

My Experience - 5.0/5.0 -

Pristine Collision Center goes above and beyond to provide the best service experience to its customers. My point of contact, Diana, is always professional, communicative, and accommodating. They get the job done within the promised time and always do the best they can and more.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Diana is the best!

Returned Clean

Likely to Recommend - 5.0/5.0 -

Already planning to point all my friends in your direction.

Repair Quality - 5.0/5.0 -

Wow. I could not ask for better and plan to come back here any time something is up with my car. Everyone was so helpful, kind, and accommodating to multi-faceted requests I needed with repairs being paid by the party that hit me. Could not ask for better.

Customer Service - 5.0/5.0 -

Truly, everyone was amazing. BIG shout out to Diana who was so incredibly helpful, kind, and fantastic overall. She always took the time to make sure I was heard, helped, and checked in on. Some of the best customer service I have ever experienced.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Daily communication. Wonderful customer service

Returned Clean

Likely to Recommend - 5.0/5.0 -

100% recommend

Repair Quality - 5.0/5.0 -

Pristine Collision took extra care to make sure the quality of the repair work was excellent.

Customer Service - 5.0/5.0 -

The actual repair work was outstanding and the customer service was equally great. Diana made sure we were continually updated on the status and timeline of the repair.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I could not be happier with my experience with Pristine Collision Center. Between the quality of work and excellence in customer service, you are the absolute best in LA. You've earned my business for life.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great

Customer Service - 4.5/5.0 -

Just would like more proactive communication, otherwise great

Returned Clean

Likely to Recommend - 5.0/5.0 -

I think anyone would befell served entrusting their vehicle to Pristine.

Repair Quality - 5.0/5.0 -

A+ service and workmanship. My vehicle looks better than ever.

Customer Service - 5.0/5.0 -

Everyone associated with Pristine was friendly, cooperative and informative.

Returned Clean

Likely to Recommend - 0.5/5.0 -

Install was not done properly.

Repair Quality - 1.5/5.0 -

Very careful with bumper removal and installation but the installation was sub-par and was not OEM. The technician used a Scotchlok instead of the OEM wiring harness and the accessory is subject to corrosion of the wire. every google search says that the way the mechanic approached the issue is subpar and is a shortcut. it is guaranteed to fail in 1-3 years due to the fact that the wire is exposed to the elements with no protection. scotchloks are not waterproof and the side marker light harness will fail in months to years. after a car wash, the area around the exposed wire was wet. The technician said they wouldn't cut any wires yet they cut the insulation off a wire to use a vampire tap instead of properly wiring to the fusebox, which is the only approved OEM way (which i found out after the fact but thought the shop would do since they said they would check Mercedes WIS-net for proper instructions). home depot Scotchloks should not be used under the hood of car, let alone a $250k brand new vehicle where it is subject to vibration and moisture and will fail.

Customer Service - 1.5/5.0 -

Diana is great, but disappointed that shop did all the work of taking off the bumper only to do a non-OEM install and take a really cheap shortcut.

Returned Clean

My Experience - 5.0/5.0 -

thanks Diana for all your help!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very satisfied

Returned Clean

My Experience - 5.0/5.0 -

Thank you, my car came out way better than expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks great!

Customer Service - 5.0/5.0

Returned Clean