Pro Collision Center

4.7 (2,656reviews)

97%

(540) 672-4303

12403 James Madison Hwy, Orange, VA 22960

97%

See Photos

12403 James Madison Hwy
Orange, VA 22960

Get Directions Website Email

About Pro Collision Center

See Photos

12403 James Madison Hwy
Orange, VA 22960

Get Directions Website Email

In operation 33 years, 15 years at this location.

Pro Collision Center is an auto body repair shop where our goal is to repair your vehicle to pre-accident condition. We offer a life-time warranty on all our repairs. We also offer the convenience of 24 hour towing. We work with all insurance companies and endeavor to keep our customers updated by whatever method is convenient to them, and as frequently as possible. If you have special needs, please let us know up front, as we would love to try to accommodate them. Our goal is to get all 10s when you fill out our survey after the repair. Looking forward to serving you!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (2,656)

Sort By:
Newest
Rating

1,691 Customers Rated

5 Stars

55.2% Complete

(1465)
4 Stars

5.2% Complete

(138)
3 Stars

1.4% Complete

(37)
2 Stars

0.6% Complete

(15)
1 Star

0.4% Complete

(10)
< 1 Star

1% Complete

(26)

Customers say

Overall Customer Satisfaction

Customers consistently praise Pro Collision Center for exceptional service quality, with many highlighting the shop's professional workmanship that makes vehicles look brand new. Communication stands out as a major strength, with customers appreciating regular text updates, phone calls, and being kept informed throughout the repair process. The shop frequently completes work ahead of schedule, though some customers experienced delays due to parts availability or weather conditions. Many customers are repeat clients who enthusiastically recommend the shop to others, citing the convenient on-site rental car service, thorough cleaning of vehicles, and attention to detail. While most experiences are overwhelmingly positive, a few customers noted minor issues with final quality checks or alignment problems that required return visits.

Select to learn more

Service Quality
Communication

"As always, top service and workmanship!"

"Perfect repair! Absolutely every detail completed, and the paintwork was amazing. As they say, like ..." Read more

"This is the 2nd time in a row that on the day I've had to pick up the car, there has been debris in the ..." Read more

"They didn't repair what they supposedly told me they were going to repair, and the brake system is failing. ..." Read more

"I appreciated the frequent text updates as to the schedule. The repair was perfect."

"Text feedback on a regular basis was outstanding."

"They kept you informed."

"Customer service was excellent. Kept the Customer informed during the whole process."

"I was kept in the loop with text messages, email and phone calls from day one. Excellent communications."

Service Quality
Communication

Service Quality
Communication

"As always, top service and workmanship!"

"Perfect repair! Absolutely every detail completed, and the paintwork was amazing. As they say, like ..." Read more

"This is the 2nd time in a row that on the day I've had to pick up the car, there has been debris in the ..." Read more

"They didn't repair what they supposedly told me they were going to repair, and the brake system is failing. ..." Read more

"I appreciated the frequent text updates as to the schedule. The repair was perfect."

"Text feedback on a regular basis was outstanding."

"They kept you informed."

"Customer service was excellent. Kept the Customer informed during the whole process."

"I was kept in the loop with text messages, email and phone calls from day one. Excellent communications."

Paul (RAM owner) reviewed 8/1/26

Staff was very helpful and professional. Chad especially was impressive returning from a medical emergency to complete my repair. Would recommend their services.

Michael (BMW owner) reviewed 7/30/26

Billy (Chevrolet owner) reviewed 7/22/26

Michael (Ford owner) reviewed 7/20/26

Elisabeth (Toyota owner) reviewed 7/17/26

Ann (Ford owner) reviewed 7/17/26

Great people to work with and answer to all questions asked!! Thanks for great job!!!

James (Nissan owner) reviewed 7/17/26

Christopher (Chrysler owner) reviewed 7/12/26

Debra (Nissan owner) reviewed 7/10/26

Carol (Jeep owner) reviewed 7/10/26

Charles (Ford owner) reviewed 7/6/26

Always a beautiful job!! We have been back 3x now and will continue if the need ever arises! We also share success stories with others!! Thank you - The ’s

Mark (Toyota owner) reviewed 7/2/26

Steven (Honda owner) reviewed 7/1/26

Knowing that David is a Christian, and therefore true to his word, I expected a quality job. And he and his team did just that. I am very thankful!

If someone needs body work on a vehicle done I will definitely recommend pro collision

I did this or a similar survey yesterday

I only interacted with the receptionist, the lady at the rental car counter, and the owner David Rutt

Henry (Genesis owner) reviewed 6/26/26

Would not take anywhere else. Excellent customer service and excellent quality of work.

Jp Tucker (Ford owner) reviewed 6/24/26

There is 1 spot where they painted over the rust

Dennis (Dodge owner) reviewed 6/22/26

Hit a deer . Took my vehicle to Pro Collision for repairs. Very easy shop to work with and vehicle looks like new again. Thank you Pro .

Elizabeth (Hyundai owner) reviewed 6/22/26

I’m very happy with Pro collision. And I wanna say thank you. My car looks like a new car after this accident. Thanks ! :))

Stephanie (Nissan owner) reviewed 6/19/26

Joanne (Ford owner) reviewed 6/18/26

Pro Collision did an excellent job & got it done in half the time promised.

Richard (Honda owner) reviewed 6/18/26

I always know I will get top notch service and work at Pro Collision Center. Truly a solid, well-run operation! Thanks again.

As always, top service and workmanship!

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Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Pro Collision Center

About Pro Collision Center

Reviews (2,656)

1,691 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 0.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0