Progressive Chevrolet Co.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Normally I have no issue when I come to you for service. Unfortunately, this time the service personnel either lacked experience, training, or both when it came to dealing with an insurance claim. Before I left from dropping my car off, I made sure the service rep had the claim # and insurance information to get the repairs started. Since it was going to take some time, my insurance got me a rental car. A week after I dropped my car off I received a text from the service rep stating he hadn't heard from my insurance company. When I checked with my insurance company they were waiting for an estimate. I call the rep and tell him this and all he can say is he didn't know he was supposed to send one. He also tells me that he will be leaving the department for a new position, so the service manager will either take over or reassign my repairs. I wait another week, still no word. Then I get a call from the rental car company who informs me that my insurance company contacted progressive about my repair and they were told that my car wasn't there. Needless to say I was a bit concerned that my vehicle was supposedly missing from the location I had left it. I contacted the service manager and left a voice mail stating my concerns and waited for a return call. When he called he let me know the parts had arrived the previous day and my car was ready. I believe a lot of this could be avoided in the future if you had a procedure for the service department to follow, and you communicated with the customer better. By the time all this was done, I ended up with a rental car for over 2 weeks. This could have been a much shorter time if the service rep knew how to handle insurance claims.

Returned Clean

Likely to Recommend - 0.5/5.0 -

-100. I will absolutely NEVER refer anyone or use Progressive services again.

Repair Quality - 0.5/5.0 -

Took over two months for a repair I was told may take 3-4 weeks. I was consistently given misinformation. They tried to return the car with additional damage and argued with me until we reviewed images and I produced receipts. Returned the vehicle without reinstalling the backseat (just placed it in the back seat but did not secure it), without reconnecting the tail lights or side mirror. Due to the lack of trust or confidence, I had to take the vehicle to another garage to look over the work that was done, at my own expense.

Customer Service - 0.5/5.0 -

Multiple times I did not receive call backs or updates when I was assured I would. Was constantly told the person I needed to speak to had “left early” “is running late” “not here” “will call you back”.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You always do an amazing job. They even cleaned the inside of my car. I wouldn’t take my car to anyone but progressive.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Recently Dustin Sorge handled my insurance claim at the body shop and worked on the 2014 challenger. Dustin stayed on top of the project and was professional and kept me informed the entire way. As things came up or any issues were found he called me right away so we could get them addressed and fixed. Please let the body shop manager and the sanders family know that Dustin Sorge is an asset and a great employee at progressive. He’s very friendly and professional and that makes it very easy to work with someone in business. I look forward to future repairs at progressive and thank you for your assistance in helping with my insurance claim on the 2014 Dodge Challenger. Scott Butterfield 1819 Stoner Ave Ne Massillon, Ohio, 44646.

Customer Service - 5.0/5.0 -

Recently Dustin Sorge handled my insurance claim at the body shop and worked on the 2014 challenger. Dustin stayed on top of the project and was professional and kept me informed the entire way. As things came up or any issues were found he called me right away so we could get them addressed and fixed. Please let the body shop manager and the sanders family know that Dustin Sorge is an asset and a great employee at progressive. He’s very friendly and professional and that makes it very easy to work with someone in business. I look forward to future repairs at progressive and thank you for your assistance in helping with my insurance claim on the 2014 Dodge Challenger. Scott Butterfield 1819 Stoner Ave Ne Massillon, Ohio, 44646.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was polite helpful and even cleaned and detailed my car. This was a very good experience.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Would recommend without hesitation.

Repair Quality - 4.5/5.0 -

Dustin Sorge did a tremendous job of providing periodic updates regarding progress of the repair process.

Customer Service - 5.0/5.0 -

Completely satisfied!

My Experience - 5.0/5.0 -

We've had autos repaired in the body shop several tmes. Always good.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0 -

The repair took 5 months

Repair Quality - 4.0/5.0 -

Thus far, all has been very satisfactory with my repair. We will see over time how it hold up

Customer Service - 5.0/5.0 -

Dustin was an amazing and thorough Customer Service rep. My car was sidelined for 5 months. Even when the news was continually not good, he was kind and compassionate.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with the results!

Customer Service - 5.0/5.0 -

Dustin was fantastic

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very nice!

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would be confident that I'm doing someone a favor by directing them your way.

Repair Quality - 5.0/5.0 -

I've never had a problem of any kind with ant part of Progressive.

Customer Service - 5.0/5.0 -

Very professional yet done in a friendly, welcoming way.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I paid a 100 dollar deductible I should have not been responsible for. I had the timing chain fixed prior. After getting car back the small cover on the timing chain cover was leaking oil. Even if that cover was not removed I feel the gasket should have been changed

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would definitely recommend anyone to this shop for repairs !

Repair Quality - 5.0/5.0 -

Everything looks perfect and drives just as it did before the accident !

Customer Service - 5.0/5.0 -

Amazing ! I loved getting all the updates every step of the way , very impressed with customer service !

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0