Puente Hills Auto Body

4.8 (2,060reviews)
95%
17070 Gale Ave.,  City of Industry,  CA  91748
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Shop AssistantSparkles

In operation 44 years.

Puente Hills Autobody is a family owned state of the art full service collision center that's been in business since 1982. We are proud to be certified as a Toyota, Lexus, Honda, Acura, Nissan, Infiniti, Mazda, Subaru, Hyundai, Kia, Chrysler, Dodge, Jeep, Fiat, Ram, GMC, Chevrolet, Buick, and Cadillac Certified Collision Center. We won the National Toyota Certified Collision Center of the Year! We are I-CAR Gold Certified as well. All our technicians are factory-trained, and we utilize the best equipment available. We offer a lifetime warranty on all our repairs. Our employees speak English, Mandarin, Korean, and Spanish. We work with all insurance companies and are happy to assist you in returning your vehicle to its pre-accident condition. Even though insurance companies pay for aftermarket parts on your vehicle, we will match the part price and put original Toyota parts for the same price. We also do glass replacement and vehicle detailing.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Tagalog
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Scion
Subaru
Toyota

Reviews (2,060)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, looking brand new, and completed with exceptional attention to detail. Communication was a standout highlight, with many customers appreciating proactive daily updates via calls and texts throughout the repair process. Timeliness was another strong point, as numerous customers noted their vehicles were completed days or even weeks ahead of schedule. The front desk staff and repair team were widely commended for being friendly, professional, and transparent. A few customers noted areas for improvement, including occasional delays, mismatched paint, unresolved mechanical issues after pickup, and inconsistent communication, as shared directly in their feedback.
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"... didnt happen. I couldnt be more pleased with the attention to detail that was done to provide me with a car that looked better than it did when I dropped it ..." Read more
"I can not tell where my previous damage was as the repair is flawless and looks great"
"Everyone was very friendly and professional. The repairs took less time than expected. My car was delivered in perfect condition and very clean. Overall I am ..." Read more
"... very satisfactory. The explanation of documents, the estimate, the repair time, and the completeness of the car all demonstrated a high level of professionalism." Read more
"Minor body and paint was repaired perfectly, and in only two days. All staff were friendly and efficient and ..." Read more
"My vehicle was ready 3 weeks earlier. I was more than pleased."
"5 days early"
"Ready 2 weeks early"
"My car was ready days before the time I was given and I was so happy with the result!"
"and the fact that it was a week late then when it was anticipated was disappointing soand it I did not I did not hear it when I left ..." Read more
"Great customer service and constant communication!"
"... calls to discuss the cost and to pick up my vehicle. The communication was great." Read more
"... not completed until 1013 but they were very good on keeping me updated step by step on what was happening and this was really good." Read more
"very good communication! I loved the text updates I received each repair stage."
"Everyone was super nice and efficient. There was a clear line of communication so I knew the timeline of my repairs. Also, they washed the exterior AND cleaned ..." Read more

My Experience

I glad about repairing done and washing too on my car. It is like nothing happened before the incident.

Likely to Recommend

I will inform my friends and colleagues

Repair Quality

It was great work

Customer Service

Mike was very helpful and the secretaries inside with the paperwork

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Repair Quality

Mike was great help and offer to wash my car before I left that was amazing customer service

Customer Service

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They did a very good job

Repair Quality

Me gusto mucho su servicio por eso les di un 10 porque son muy amables todos y me gusto su trabajo.

Customer Service

Gracias por su buen servicio

My Experience

We were very happy with the service we got from the body shop. Mike was very helpful and keeping us informed. He was very diligent and getting the job complete to our satisfaction. Would highly recommend you guys.

Likely to Recommend

We were referred by someone and we agree everything went smoothly

Repair Quality

We had a very positive experience Mike was our representative from the body shop and he did an excellent job. We were very happy that he took a lot of interest and time in finding us parts that were satisfactory to repair our car. Thank you very

Customer Service

We were very happy with Mike and the team at the body shop Mike did an excellent job of customer service and support

My Experience

Your employees are very professional and helpful Thanks.

Likely to Recommend

I have been doing that.

Repair Quality

Customer Service

My Experience

From the moment you walk in the door you are received with such amazing customer service and Mike went above and beyond with his customer service constantly giving updates on the status. Very happy

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Repair Quality

Mike was amazing and the customer service I received from everyone was great.

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My Experience

Mike and the team at Toyota was amazing! Their constant communication and customer service was exceptional. I will always choose Toyota and this auto body shop and still recommend them to everyone.

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Nice work

My Experience

Every person I interacted with was extremely courteous, knowledgeable and respectful. Haydee was super kind and Mike was also very knowledgeable and understanding.

Likely to Recommend

Repair Quality

Customer Service

The entire staff was friendly, knowledgeable and respectful. It made me feel welcomed and valued. Mike and Haydee were amazing!

My Experience

Mike and the whole team did a great job at keeping me up to date with the status of my car from start to finish! Great work done in a timely manner.

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My Experience

I appreciated the service provided, including the periodic updates that was provided to me by all the Body Shop staff. Mike was great and communicative. 10/10 recommend. Thanks!

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I will definitely recommend after your great work.

Repair Quality

Excellent repair on short time. Great job.

Customer Service

Customer service was excellent and answered all the questions clearly. Good job

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Repair Quality

Great experience! The staff was super nice and helpful. Mike is a great guy! They kept me updated every step of the way and the repaid came out great! We didnt realize you had to remove everything from the car when dropping it off πŸ˜… and they were nice enough to put everything in boxes for us. Even stuff that seemed like trash was cared for. Appreciate you guys!

Customer Service

Excellent!

My Experience

Good

Likely to Recommend

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My Experience

Bumper is not aligned with passenger side fender and car is missing some retainer clips and hood stops on both sides.

My Experience

Excellent service from Puente Auto Body shop. Mike is extremely professional and did an amazing job. He worked with me and helped me out when the All State Insurance failed. He went above and beyond and I am extremely grateful for his help. The car looks amazing very well done.