Puente Hills Auto Body

4.8 (2,066reviews)
95%
17070 Gale Ave.,  City of Industry,  CA  91748
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Shop AssistantSparkles

In operation 44 years.

Puente Hills Autobody is a family owned state of the art full service collision center that's been in business since 1982. We are proud to be certified as a Toyota, Lexus, Honda, Acura, Nissan, Infiniti, Mazda, Subaru, Hyundai, Kia, Chrysler, Dodge, Jeep, Fiat, Ram, GMC, Chevrolet, Buick, and Cadillac Certified Collision Center. We won the National Toyota Certified Collision Center of the Year! We are I-CAR Gold Certified as well. All our technicians are factory-trained, and we utilize the best equipment available. We offer a lifetime warranty on all our repairs. Our employees speak English, Mandarin, Korean, and Spanish. We work with all insurance companies and are happy to assist you in returning your vehicle to its pre-accident condition. Even though insurance companies pay for aftermarket parts on your vehicle, we will match the part price and put original Toyota parts for the same price. We also do glass replacement and vehicle detailing.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Tagalog
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Lexus Authorized
Nissan
Ram
Scion
Subaru
Toyota

Reviews (2,066)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding customer service, high-quality repairs, and impressive timeliness. Many highlighted that their vehicles were completed ahead of schedule, often days or even weeks early, which exceeded expectations. The repair quality was frequently described as flawless, with cars returned looking like new and thoroughly cleaned inside and out. Communication was a standout strength, with customers appreciating daily text and phone call updates throughout the repair process. A few customers noted areas for improvement, including occasional delays, mismatched paint, unresolved mechanical issues post-repair, and inconsistent communication in isolated cases. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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"... here. The first time was in 2004. I have to say your customer service and professional work have only been better since 21 years ago. I am very satisfied and happy ..." Read more
"... didnt happen. I couldnt be more pleased with the attention to detail that was done to provide me with a car that looked better than it did when I dropped it ..." Read more
"Minor body and paint was repaired perfectly, and in only two days. All staff were friendly and efficient and enjoyable ..." Read more
"... can not tell where my previous damage was as the repair is flawless and looks great" Read more
"... very satisfactory. The explanation of documents, the estimate, the repair time, and the completeness of the car all demonstrated a high level of professionalism." Read more
"My vehicle was ready 3 weeks earlier. I was more than pleased."
"5 days early"
"My car was ready days before the time I was given and I was so happy with the result!"
"Vehicle was delivered before time."
"and the fact that it was a week late then when it was anticipated was disappointing soand it I did not I did not hear it when I left ..." Read more
"Daily updates via text and personal calls informing me on the status of my car."
"I was impressed how well I was kept informed every step of the way."
"... me was amazing in how he explain the process and the communication that he had toward me was top tier would totally come back again thank you guys so much" Read more
"Loved the communication every step of the way. They also cleaned my car which I appreciate as a ..." Read more
"Timeline and communication"

My Experience

Excellent work

My Experience

I'm very happy with the outcome I had with my vehicle! Mike Larabee was an incredible help and would give me updates on my car.

My Experience

Everyone was very kind, professional and knowledgeable. I was up dated throughout the process. Thank you very much.

Likely to Recommend

Repair Quality

Customer Service

My Experience

A great and stress free experience with Mike at Puente Hills Auto Body. Mike was communicative, professional, honest, helpful and provided a amazing customer service. I was given a deadline of 2 weeks and my veichle was ready in a week which it was exciting and a great news. Mike was really understanding and was always available to answer any questions or concerns I might of had during the process of the repair on my veichle. He made the process so smooth and I appreciate that. Having your car in a auto body shop can be stressful. I would recommend anyone looking for a auto body shop to come here and refer them to Mike. Thank you Mike for the great customer service and for making the veichle repair process smooth and stress free. I would also like to thank all the staff at the Toyota Puente Hills Auto Body Shop for the great job and the awsome customer service they provide. 10/10

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Repair Quality

很完美,非常滿意

Customer Service

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Highly recommended

Repair Quality

Best service I’ve ever received,the team made the process so smooth,thank you

Customer Service

My Experience

I glad about repairing done and washing too on my car. It is like nothing happened before the incident.

Likely to Recommend

I will inform my friends and colleagues

Repair Quality

It was great work

Customer Service

Mike was very helpful and the secretaries inside with the paperwork

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Repair Quality

Mike was great help and offer to wash my car before I left that was amazing customer service

Customer Service

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They did a very good job

Repair Quality

Me gusto mucho su servicio por eso les di un 10 porque son muy amables todos y me gusto su trabajo.

Customer Service

Gracias por su buen servicio

My Experience

We were very happy with the service we got from the body shop. Mike was very helpful and keeping us informed. He was very diligent and getting the job complete to our satisfaction. Would highly recommend you guys.

Likely to Recommend

We were referred by someone and we agree everything went smoothly

Repair Quality

We had a very positive experience Mike was our representative from the body shop and he did an excellent job. We were very happy that he took a lot of interest and time in finding us parts that were satisfactory to repair our car. Thank you very

Customer Service

We were very happy with Mike and the team at the body shop Mike did an excellent job of customer service and support

My Experience

Your employees are very professional and helpful Thanks.

Likely to Recommend

I have been doing that.

Repair Quality

Customer Service

My Experience

From the moment you walk in the door you are received with such amazing customer service and Mike went above and beyond with his customer service constantly giving updates on the status. Very happy

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Repair Quality

Mike was amazing and the customer service I received from everyone was great.

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Repair Quality

Customer Service

My Experience

Mike and the team at Toyota was amazing! Their constant communication and customer service was exceptional. I will always choose Toyota and this auto body shop and still recommend them to everyone.

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Customer Service

Nice work

My Experience

Every person I interacted with was extremely courteous, knowledgeable and respectful. Haydee was super kind and Mike was also very knowledgeable and understanding.

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Repair Quality

Customer Service

The entire staff was friendly, knowledgeable and respectful. It made me feel welcomed and valued. Mike and Haydee were amazing!

My Experience

Mike and the whole team did a great job at keeping me up to date with the status of my car from start to finish! Great work done in a timely manner.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I appreciated the service provided, including the periodic updates that was provided to me by all the Body Shop staff. Mike was great and communicative. 10/10 recommend. Thanks!

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Customer Service