Purvis Ford Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very good service Very satisfied

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

Caliber Collision would be my first referral if they have the availability, however I would reassure them Ford does good work

Repair Quality - 2.5/5.0 -

Staff is very ambivalent and HAVE limited information/communication. The work done however has thus far been excellent, but delayed by external factors to Purvis.

Customer Service - 2.5/5.0 -

They answered the phones timely and gave what info was needed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Enjoyed the professionalism and care the team took to address my needs.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did an excellent job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very nice and very helpful. Excellent service and excellent work. Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Jimmy and his team are fantastic!!! Excellent body and paint work on my 2001 Ranger. Completed in a timely manner. Highly recommend.

Likely to Recommend - 3.0/5.0 -

The area where work was done was great, but…small touch up along the hood of truck did not occur per agreement

Repair Quality - 2.5/5.0 -

Appointment was 9:00 am in the morning. I could not make drop off time so I called service department and they agreed that I could drop off the night before to ensure I made 9:00 appointment time. Service included checking radio screen blank out glitch, noise while slowing down and braking, and state inspection. No one from service phoned me to provide status, so..,I phoned the department about 3;00 only to be told that no one had even looked at it. And…to be told the appointment time does not mean appointment window period for my car to be seen by mechanic, it only represents drop off time. This has never been the case and in the past and it was not certainly conveyed when I called the service department informing them that I could not drop off that morning of appointment so..would drop off the night prior to ensure vehicle was at dealership for scheduled time. My vehicle was at the dealer well over 24 hours for an appointment first thing in the morning which did not have severe mechanical issues.

Customer Service - 2.0/5.0 -

I had an appointment to have my vehicle checked at 9:00 am. I called the service department a day prior and informed them I could not drop off at that time and would drop off the evening prior to ensure vehicle was there for scheduled time. During the day of service no one from the service department called me to provide a status so…I called around 3:00 pm only to be told that my car had not been seen by a mechanic. The service was to check a screen blank out glitch on radio system, sound with brakes when slowing down/stopping, and a state inspection. My vehicle was at the dealership well over 24 hours in which there were no severe mechanical issues. When asked why it was not seen at the scheduled appointment time, was told that the 9:00 am time was not an appointment time, but…simply a drop off time. This has never been the case, especially when this information was not conveyed when I called the service dealer informing them of my challenge to drop off that morning and opted to drop off the night before to ensure I made the scheduled appointment time. 24 hours without a vehicle for routine service check first thing in the morning was not expected and caused severe inconvenience.

Returned Clean

My Experience - 0.0/5.0 -

Everything was awesome very respectful and nice but my driver side fog lamp is still not working

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Had to replace the fog light bulb myself but everything else was good.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

Customer service and timeliness was great. However, the repair was subpar. The bedside had to be replaced on my super duty. After looking at the repair, my wife, myself, and the manager could all tell the bed was now out of alignment with the cab, along with other inconsistencies like it being offset from the rear bumper as well. This was all easily visible from 30 ft away while walking around the vehicle. After bringing it up to the manager, he said that’s just how it is going to be, and if I wanted them to try and align the bedside or remedy the problem it would be more money and the likelihood of them breaking something would be very high.

Customer Service - 5.0/5.0 -

Customer service was great at drop off as well as pickup

Returned Clean

My Experience - 5.0/5.0 -

Did awesome job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

everything was great and work was perfect but they did not reinstall or give me back my aftermarket led headlights, this forces me to buy a brand new set on my dime

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Beyond all expectation. Great staff. My truck looks great. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job on my truck and a great staff. Thank you

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Purvis Ford is the best dealership I have ever dealt with. Great customer care.