Caliber - Fredericksburg - Route 1
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
I felt that I was treated completely different from other customers that were also there.
Repair Quality - 0.5/5.0 -
1. My finder wheel molding was not replaced properly. 2. The door wale was over sprayed. 3. The door handle was chipped, but wasn't chipped when I dropped my car off. I returned to get these items repaired on my lunch hour. I was not offered a ride back to my job. I walked 45 minutes back to my job. At 3pm my car was ready for me to pick up, upon arrival, these items were taken care of.
Customer Service - 0.5/5.0 -
Beth was very rude.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Awesome Body Shop! Excellent Customer Service!
Repair Quality - 5.0/5.0 -
Mr. Donnie and his team/staff were very patient with me. All of my questions were answered! In a pleasant and professional manner. I am very pleased with the work on my vehicle. Mr. Donnie, informed me if I find anything that’s wrong please let him know and he would take care of it! Awesome Team!
Customer Service - 5.0/5.0 -
Mr. Chris, was very kind and nice to me as well with any questions I had about my vehicle when it was in service there! Very patient with me and liked that very much! Everyone, was Awesome! No complaints! Also Mr. Donnie, made sure he call or email me with all updates on my vehicle.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Did an excellent job with the repair
Repair Quality - 5.0/5.0 -
Everything was explained very thoroughly what steps were needed to repair my car
Customer Service - 5.0/5.0 -
Everyone was very pleasant and knowledgeable
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.0/5.0 -
My card key was given back broken in half and no longer works☹️
Customer Service - 0.5/5.0 -
The people up front were great; they even taped the key card together. As the CSR put yellow tape on the card, I assumed it was precautionary. Since my phone opens the car, it was several days later before I realized that the card was not working
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very likely
Repair Quality - 5.0/5.0 -
Chris was fantastic. Great updates and communication, Friendly and a great vehicle repair. Thanks!
Customer Service - 5.0/5.0 -
Customer Service was top notch.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
I had a negative experience with this repair. When i came to pick up the vehicle there were 2 systems not plugged in and they had to bring it back in the shop to fix it. I had to return the next day. I don't live in the area and took the train there to pick it up so it not being ready was a huge inconvenience. I mostly dealt with Rusty regarding the repair, and he did a great job. He took responsibility for the mistake, worked hard to fix it and offered a rental car for the day. By far the worst part of the experience was dealing with the manager Beth. She was rude, impatient, unapologetic and horrible on following up with us or communications to other team members.
Customer Service - 1.5/5.0 -
Rusty 10 Beth 3
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and overall communication! Would definitely recommend!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was friendly and they did what they said they would do
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris was awesome to work with. Kept me informed during the entire process
Customer Service - 5.0/5.0 -
Thank you Chris
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They repaired the damages to factory quality.
Customer Service - 5.0/5.0 -
Tuesday/Thursday updates were appreciated