Caliber - Stafford Rx

4.8 (4,944reviews)
97%
675 Nelms Circle,  Fredericksburg,  VA  22406

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,944)

Likely to Recommend

Repair Quality

Customer Service

My Experience

You kept in touch with me in doing the repair on the car. Everyone was was helpful and friendly.

Likely to Recommend

Repair Quality

I would recommend caliber collision to others. Great job!

Customer Service

Everyone was friendly and helpful.

Likely to Recommend

Repair Quality

Customer Service

My vehicle came back with imperfections from the repainting and also had scratches on both sides of the car when I got it back. The vehicle was carefully marked when it was brought in and after reviewing the photos and markings from the adjuster, it was confirmed that it was not there before. I am currently waiting for the GM to call me back today.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Did a great job repainting my vehicle that other shop painted and had a lot of trash in the paint

Customer Service

Jo and Richard did a great job communicating and getting it right.

Returned Clean

Likely to Recommend

Repair Quality

Took two weeks for simple replacement of plastic parts. Seem excessive. But very satisfied with the result

Customer Service

Returned Clean

My Experience

My service advisor Stephannie Kennedy was amazing. She was able to get my vehicle in and repaired so quickly. She knew I was paying for my rental myself and was able to speed up my repairs, which look great.

My Experience

We left the car for continued work to address paint not matching and an emblem not securely attached.

Likely to Recommend

I can not provide a resting at this time.

Repair Quality

I cannot give an actual rating at this time. When I arrived last week to pick up the car i noticed that an emblem was not securely attached and that newly painted portions of the car did not match the rest of the car.

Customer Service

We have not heard from Caliber on the state of continued repairs since leaving the car there a week ago.

My Experience

They kept me informed from the beginning to the end never a day I didn't know whag the status was of the car I would definitely recommend and go back again if needed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything went wonderfully! Staff were in communication throughout the process. Seamless return if rental car at the facility when i picked up my car.

Likely to Recommend

Repair Quality

Everyone was helpful and professional. Communication was wonderful. Updated on progress multiple times. Car looks wonderful!

Customer Service

Fabulous Staff

Returned Clean

Likely to Recommend

Repair Quality

I found the repair shop, very helpful, tentative, and got my car back earlier than when it was promised I’ve looked over the car. It’s absolutely perfect. You can’t even tell anything had happened to it. I would recommend them to anybody that needs repair on their car.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The caliber team were polite and professional. They stayed in contact with me the whole time and the repair looks like a brand new vehicle.

Likely to Recommend

If I could give this specific location a rating it would be higher than a 10. From Jonathan at check in to Stephanie and Rick the team is the best.

Repair Quality

Customer Service

I was kept updated with the progress of my vehicle every step of the way.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The entire process was smooth thanks to the team there at Caliber Collision. I want to give a special shout out to Stephannie who kept me updated every step of the way. She was incredibly kind and beyond helpful.

Likely to Recommend

I already told my father to find one in his area.

Repair Quality

10/10 zero notes. Great team to work with.

Customer Service

Stephannie and the young gentleman working at the front dest were both amazing.

Returned Clean

My Experience

Customer service was stellar from beginning to end.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Work was done quickly. We were kept updated. Service was excellent. Workers were friendly, livery informative, and professional. We would use them again.

Likely to Recommend

Excellent work. Excellent service.

Repair Quality

Fast, no hassles, and very nice. Committed to the customers. Beautiful experience.

Customer Service

Very committed to the customers satisfaction.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My car looks great!!!