Caliber - Massaponax

4.7 (3,725reviews)

95%

(540) 870-5411

4801 Crossings Court, Fredericksburg, VA 22407

95%

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4801 Crossings Court
Fredericksburg, VA 22407

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About Caliber - Massaponax

See Photos

4801 Crossings Court
Fredericksburg, VA 22407

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (3,725)

Sort By:
Newest
Rating

3,248 Customers Rated

5 Stars

77.2% Complete

(2877)
4 Stars

5.6% Complete

(209)
3 Stars

1.6% Complete

(60)
2 Stars

1.3% Complete

(47)
1 Star

0.4% Complete

(14)
< 1 Star

1.1% Complete

(41)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting frequent and proactive updates throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new and paint matches described as flawless. Timeliness was a strong positive theme, as many repairs were completed ahead of schedule. The front desk staff and service advisors were widely recognized for their professionalism, friendliness, and dedication to customer satisfaction. A few customers noted areas for improvement, including occasional delays in repair timelines, cleanliness concerns such as sanding dust in interiors, and isolated quality issues like misaligned parts or unresolved damage. Some customers also mentioned a desire for more proactive communication when delays occurred. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Timeliness
Communication

"Caliber kept me informed at all steps and completed repairs almost a week earlier than expected."

"They told me it would be ready in one week, but it took almost two months to complete."

"My vehicle was not ready by the date that was promised it changed at least 4-5 times."

"... to be 33 days for completion of the repairs, but they were able to get it back to me in approximately 10 working days. So happy I got my truck back sooner than expected." Read more

"Just took longer than expected for so little damage."

"... estimated pickup date before day of notifications. Day of notifications are too late to inform someone that there car is ready instead of letting them know that there would be ..." Read more

"... significantly, and the quality of the work was poor. Communication also needs improvement." Read more

"They did not keep me in the loop with the repairs. I was told it would be done on 1218, then 1222, then ..." Read more

"Caliber Collision did an amazing job repairing my car! Their communication throughout the entire process was top-notch—they kept me informed every step of the way and handled ..." Read more

Timeliness
Communication

Timeliness
Communication

"Caliber kept me informed at all steps and completed repairs almost a week earlier than expected."

"They told me it would be ready in one week, but it took almost two months to complete."

"My vehicle was not ready by the date that was promised it changed at least 4-5 times."

"... to be 33 days for completion of the repairs, but they were able to get it back to me in approximately 10 working days. So happy I got my truck back sooner than expected." Read more

"Just took longer than expected for so little damage."

"... estimated pickup date before day of notifications. Day of notifications are too late to inform someone that there car is ready instead of letting them know that there would be ..." Read more

"... significantly, and the quality of the work was poor. Communication also needs improvement." Read more

"They did not keep me in the loop with the repairs. I was told it would be done on 1218, then 1222, then ..." Read more

"Caliber Collision did an amazing job repairing my car! Their communication throughout the entire process was top-notch—they kept me informed every step of the way and handled ..." Read more

Gregory (Chevrolet owner) reviewed 9/23/26

From beginning to end, everyone was tentative and assured my vehicle would be repaired/ restored to it original state. Work was completed as scheduled, thank you

Madison (Kia owner) reviewed 9/22/26

Theresa was amazing, she was incredibly nice and responsive throughout the whole process. The work on the car looks incredible! Would definitely come back if I ever needed to!

Paula (Nissan owner) reviewed 9/21/26

David (Toyota owner) reviewed 9/21/26

It was great to have the work done while we were out of town and have it ready on our return. Looks beautiful!

Gregory (BMW owner) reviewed 9/21/26

Deangelo (Chevrolet owner) reviewed 9/21/26

Jesus (Toyota owner) reviewed 9/21/26

Jeffrey (Nissan owner) reviewed 9/18/26

Yasmeen (Jeep owner) reviewed 9/16/26

Great professionals

Very welcoming

Mark (Toyota owner) reviewed 9/16/26

Great company!

Looks like new!

Sheila was wonderful to deal with! She kept me informed throughout the entire process.

Kim (Toyota owner) reviewed 9/16/26

John (Toyota owner) reviewed 9/14/26

Excellent communication texts from Sheila are greatly appreciated

Makaylah (Mazda owner) reviewed 9/12/26

Staff were very nice and helpful

Lee (Ford owner) reviewed 9/11/26

The work that was done was amazing. The shop kept us informed throughout the process.

Jane (Mercedes-Benz owner) reviewed 9/11/26

Should have been right from the beginning

Professional, helpful and curteious

Dolphus (BMW owner) reviewed 9/11/26

I can't be compilating about anything my service was perfect.

The work that was done on my truck hood was excellent; you could not tell the difference between the old damage area and what was done to fix it.

The people who helped me was very nice and courteous to me.

Albert (Ford owner) reviewed 9/10/26

Tyler (Mazda owner) reviewed 9/10/26

Fantastic

Deborah (Kia owner) reviewed 9/8/26

From the get go, Dusty kept me informed of each step that was taken to repair my "Betty"!! Kyle and your crew did an amazing job restoring her! I highly recommend Caliber!

Omar (RAM owner) reviewed 9/7/26

The personnel we talked with were very professional. They interfaced very well with our insurance company. From our perspective, the experience went very smoothly.

Everything was completed correctly which is the most important fact. Second was the time completed was met.

I was provided with status updates at a perfect rate.

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Caliber - Massaponax

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Massaponax

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,725)

3,248 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -