Caliber - Massaponax

4.7 (3,639reviews)
95%
4801 Crossings Court,  Fredericksburg,  VA  22407

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,639)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and accommodating. The quality of repairs receives high marks, with many noting their vehicles look brand new and paint matching is excellent. Communication stands out as a major strength, with service advisors providing regular updates throughout the repair process. Timeliness is another positive aspect, with many repairs completed ahead of schedule. The front desk staff and rental car coordination are frequently commended. While most experiences are highly positive, some customers noted minor issues with cleanliness, part delays, or occasional communication gaps that required follow-up.
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"Caliber under promises and over delivers!! Everyone is very professional and friendly. Reasonable priced, with excellent quality. However, ..." Read more
"Great customer service and communication."
"Great job. Looks brand new"
"It was awesome and stress free from drop off to pick up."
"The quality of work done on my car is awesome!!"
"Finished ahead of schedule"
"The repairs were completed before the estimated date."
"4 days early. Great."
"My car was repaired and ready on November 8, 2025 before the original estimated time and date ..." Read more
"My repair was completed early."

My Experience

I would have been satisfied with my repair. If the first two times I came a seen my car, under the impression it was repaired. The damage was finally repaired after the third time I was called back to pick up my vehicle.

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Customer Service

The work looks good, after instructing them to actually repair it by the third time they tried to have me pick it up with the damage to the car still there.

Returned Clean

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Repair Quality

Excellent job on the repairs. Sheila kept us informed every step of the way. Completely satisfied.

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My Experience

Everyone was super nice and professional from the ladies in the front office to Sheila who sent me updates until my car was ready for pick up. Car was finished 3 days early!

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Returned Clean

My Experience

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Returned Clean

My Experience

Everyone was so friendly and we really appreciated that we were kept informed throughout the time Caliber Collision had our Rav 4 we would highly recommend you. Thank you so much.

My Experience

Very Happy with the repair. My car looks great and very clean. Everyone was very nice. Being in the insurance business working with State Farm agent I have always referred my customers to Caliber Collison and will continue to do so.

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Customer Service

Returned Clean

My Experience

I had a wonderful experience. The ladies at the front desk were so kind and friendly. My car was in and out in a timely fashion, and they kept me up-to-date every step of the way, and for future needs and I would absolutely choose caliber collision.

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Returned Clean

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Excellent service

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Great work! Very Satisfied!!!

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Returned Clean

My Experience

Yall were very friendly and informative on every step of the way. The car looks great! Never knew it was damaged. Came in under first estimate and was done early. We would definitely recommend your business to those in need! Thank you all so much!

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Repair Quality

Very happy with this company from start to finish! They make sure you know everything that is going on with our vehicle. Their work was awesome! Never would of known it was so damaged. They matched the paint perfectly. They even vacuumed and clean out my car. Highly recommend them !

Customer Service

Dusty was great! She kepted us informed thru out the whole process!

Returned Clean

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My Experience

I have been coming here for the past two years and had Sheila who have been spectacular and always sweet and kind towards me. I come here always for any of my car repairs since they always do an amazing job and they’re always consistent.

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Repair Quality

My go to for an car accident or body repairs always easy and well priced

Customer Service

They are all lovely and helpful.

Returned Clean

My Experience

Did a great job on my car and I expected it to take longer to fix but was very surprised

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Repair Quality

Very professional and they made sure I was ok and assured me that they would take care of my care. They did it in a timely fashion and they also kept me updated with the status of everything

Customer Service

Returned Clean

My Experience

Hands down best experience I have ever had at a vehicle repair shop. The two ladies at the front desk were extremely personable, friendly, and accommodating. Dusty was swift and detailed in the delivery of updates and information concerning my vehicle and the repairs appear top-notch. 10 out of 10.

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My Experience

Great job! Thanks so much!

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Repair Quality

Great job! Highly recommend!

Customer Service

Returned Clean