Quality Auto Mall
In operation 18 years, 16 years at this location.
Quality Auto mall is a full service auto repair for all vehicle . We have been at our present location since 2010 after moving from Elmwood park where we were in business since the sixties .We provide quality repairs and customer service during the repair process .
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0 -
The only reason I’m giving a four is because of the customer service guys. If in fact, they get back to me and repair the issues my score would definitely go up.
Repair Quality - 2.0/5.0 -
Though the staff was mostly very friendly and courteous, I was not happy with the way that fender turned out. I did express my concern about the wave that is clearly visible. They did express to me that they would correct the issue. I haven’t heard back from them since I picked up the truck though.
Customer Service - 3.5/5.0 -
Like I stated before customer service was definitely satisfactory as far as making the appointment
My Experience - 0.0/5.0 -
The work was excellent but It took double the time than i was told. Don't over promise
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took double the time that i was quoted. I would rather get a more realistic time frame
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The gentlemen at the body shop are always pleasant and honest about the repairs timeline. I also appreciate their sense of humor despite the situation of my getting into an accident: they brought a smile on my face.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Alway do great work, just takes longer then expected to complete the job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They do great work, just takes a long time.
Customer Service - 4.5/5.0 -
They communicated very well in the beginning. Then I had to reach out to them a few times. I think summer time vacation time could have put them behind.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The result came out great! They attached pictures of the process.
Customer Service - 4.5/5.0 -
The result came out great! They attached pictures of the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job
Customer Service - 5.0/5.0 -
Even though my vehicle was at the shop for over a month due to a part being on backorder, it wasn’t their fault. Quality Auto Mall was very responsive every time I called for an update, and they did a great job with the repair. I appreciate their professionalism and communication throughout the process.
Returned Clean
My Experience - 5.0/5.0 -
Great job on my vehicle, prompt service, informative staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am glad that I was able to get my vehicle back despite a backorder on a part from Toyota. I’ll be returning for the completed repair once the part comes in.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Although a part is on backorder, the shop accommodated the return of my vehicle and will notify me to come back in when it arrives to complete the repair.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quality Auto Mall are great. Very good communication about the whole insurance & repair process. Quick estimate & repair was completed ahead of schedule. I would highly recommend Quality Auto Mall!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nice job and most important timely manner . If they say 2 weeks it’s 2 weeks . Thank You
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Very disappointed it took them more than a month to fix my car. After everything was done the passenger door was not closing right and it was sticking out when closed. I complained and they took it back back to make the door flash when closed. The worst was the waiting time and promising every week that the car will be finished.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0 -
The shope took too long, one mouth to get the car fixed. I would. All them every week, sometimes three times a week and they kept on making promises with the car being ready. When was time to pick up the car and I did a quick inspection of the repairs done to the car and I noticed that the passenger door was not closing and opening right. I called the supervisor and he took the car in for half an hour for adjustment.
Customer Service - 3.5/5.0 -
Again they had the car for one month to fixed right They should have make sure before the pickup of the car that everything was in order, without me pointing the issue with the door
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Good Customer service, very satisfied with the job
Customer Service - 4.0/5.0 -
Good Customer Service, very Satisfied with the Job.