Quality Body Shop - Akron Cr#26

4.9 (2,933reviews)
97%
878 W. Bowery Street,  Akron,  OH  44307
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In operation 79 years.

Quality Body Shop has proudly served our community with expert auto collision repair services since 1947. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair conveniently located in Akron, OH. At Quality Body Shop, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Audi
BMW
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Ram
Subaru
Tesla
Volkswagen
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Reviews (2,933)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with numerous vehicles completed ahead of schedule. The convenience of coordinating with insurance companies and rental car services is widely appreciated. Interior and exterior cleaning upon vehicle return is a recurring pleasant surprise. A few customers noted areas for improvement directly from their feedback, including occasional delays with shifting completion dates, instances of limited communication during repairs, and isolated quality concerns such as new damage discovered post-repair or incomplete work items.
AI-Generated from reviews written in the last 12 months
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"... vehicle with me. Before leaving, I personally noticed new dents and scratches on the driver side door and rocker panel that were not present before the repair. If the shop ..." Read more
"It was a professional and excellent repair. The staff were not only courteous but very concerned that I should ..." Read more
"... case. Good communication throughout the process. Vehicle literally looks as good as new. Thank you very much!" Read more
"... and it had adhesive on my new grill and they had missing bolts and plastic snaps for our fender. Would not recommed to anybody" Read more
"... with my insurance company to get the job approved. Work was completed as promised and looks like new after extensive hail damage." Read more
"... November because more parts were needed. It was then delayed again to December 2, and a third time to December 4, with staff still unsure if it would be finished ..." Read more
"You do excellent work. My job should not have taken 40 days to complete I appreciate ease of returning rental car at your ..." Read more
"great service and communication - got the work done e days early! looks back to new!"
"... responsive and helpful in answering all my questions. The repairs were completed earlier than expected, and my car looks even better than when I first bought it. Thank ..." Read more
"Ready date was moved 4 times. I was okay with it because they communicated the reason for the delay all along."
"... than I was originally told, and during that time I received little to no communication about the delays. To make matters worse, when I finally picked up ..." Read more
"... of the work is 2nd to none. Highly recommend! The communication and constant updates were refreshing. When dealing with an unfortunate situation they ..." Read more
"great service and communication - got the work done e days early! looks back to new!"
"... employee that I encountered was pleasant and helpful. I really liked the update emails. My past experience with other shops was dropping off my car, and being in ..." Read more
"They would send text that so you could pick up the car on a certain date but wouldnt give you a time and then when I ..." Read more

My Experience

It's like new

My Experience

Excellent service as always

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Service was great, work looks good and they remained on schedule as planned.

Customer Service

Kind, courteous, and professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job. George was really good to work with.

My Experience

The customer service was excellent and the app used helped keep the communication open with me as a customer.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They would send text that so you could pick up the car on a certain date but wouldn’t give you a time and then when I went to pick up the car, I ended up having to leave and come back

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Quality was recommended by the dealership and I would recommend them to my friends and acquaintances

Repair Quality

Estimate was done quickly and accurately. Quality worked with my insurance company to get the job approved. Work was completed as promised and looks like new after extensive hail damage.

Customer Service

Everyone was friendly, professional and customer oriented.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

As stated previously your shop comes highly recommended. Your TEAM WORK, is appreciated

Repair Quality

WOW, great service, from the receptionist who is friendly and knowledgeable to George who went over all my repairs, to Dustin who made the transaction so smooth, to the owner who shook my hand at the beginning welcoming me to Quality Body shop…. Very impressive will highly recommend your QUALITY SERVICE.

Customer Service

As above, every part of my service was the best

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Gotta say…terrific service. Incredible communication and attention to detail. As I waited for Enterprise to pick me up a gentleman was having a conversation with an elderly woman who had damage on her car. The time he took to answer all of her questions was patient and heartfelt. A lot of people would have been frustrated by some of the questions and he was anything but. They also washed and vacuumed out my car. You’d never know I hit a deer. I don’t want to say “hope to do business with them again” because I don’t need another accident… But if it goes down, I’ll be towing my whip back to Quality Body Shop. No question about it. Thanks QBS and stay attentive out there folks.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

very professional and timely with the repair

Likely to Recommend

Repair Quality

Fast and quality service, professional staff answered all my questions.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very thorough estimate process, conveyed knowledge of my make/model- made me feel at ease. No unexpected surprises with the timeline. They kept me informed. And then the finished product looked great. Gave me back my beloved vehicle. Hope I don’t any future accidents, but if I do, I know where I’m coming.

Likely to Recommend

I have, and will continue to do so

Repair Quality

Once again, fully satisfied with the outcome. They treated it like the car I love. Now 9 years old- still looks like new! Thank you, thank you, thank you!

Customer Service

Nicole is the most competent body repair rep I have ever met. I was so happy to see she was still there. I knew the car was in good hands.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very courteous and helpful people.

Likely to Recommend

Repair Quality

Appreciate the courteous service I received.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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