Quality Care Collision & Refinishing

4.9 (1,075reviews)
97%
512 Winchester St,  Keene,  NH  03431

Quality Care Collision & Refinishing is a family owned and operated business serving our area since 1982.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:00 pm
Sat 8:30 am - 12:00 pm
* Holiday hours may differ.

Reviews (1,075)

Likely to Recommend

Definitely will recommend them

Repair Quality

My car looks great!

Customer Service

They were quick to send a quote, answered all my questions promptly, and courteous at all times

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My van was new in September 2024 it had just over 2000 miles on it and it upset me when it got damaged by someone else. But Quality Care made it look new again! I very happy with it!

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Repair Quality

Awesome job

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My Experience

We are very happy with the repair to the GMC. The communication was excellent and the truck looks great.

Likely to Recommend

Repair Quality

The overall work was great, the car looked good and I got it back washed. I was however disappointed with the overall service. Three times the bumper was was either ordered wrong or sent wrong. I rented a car for two days amd after memorial day was supposed to have my car, the bumper was wrong which was the second time at that point. I was able to ride my bike but that Thursday and Fridat was going to rain so I had to yet again rent another car because for the third time my bumper was wrong. I called Monday they got the new bumper and the following Tuesday I picked my car up. My insurance did not cover those two rentals which totaled $330 dollars out of pocket. For me becasue of this error I feel I should be reimbursed that amount and would feel as though I was actually cared about as a customer. If that happened naturally my rating would be much higher most likely a ten with no hesitation.

Customer Service

Every time I called everyone was pleasant but again boils down to the wrong bumper being ordered or delivered wrong, and they knew I was getting a rental two separate times and because of that would have liked to have been reimbursed. That error was not my fault and out of my hands, if I was ordering the bumper for Quality Care completely understood that's my fault but in this case it is is them or KIA.

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Repair Quality

Everything in working with them is a great experience.

Customer Service

Same, all is great

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Likely to Recommend

The entire experience has been completely unacceptable. From having to call numerous times to get a hold of someone, to having to have multiple return visits due to unfinished repair work, the whole experience was an ordeal. My vehicle when returned would still not pass a state safety inspection.

Repair Quality

Multiple parts of the repair were neglected. Not only were the inoperable driver assist systems mentioned during the estimate but not addressed, a broken foglight was also completely neglected.

Customer Service

There were days where I called multiple times and left messages, but never received a call back or even an answer most times. My complaints were quickly brushed off whenever I was able to get into contact with someone, and not even as much as an apology was offered.

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Repair Quality

Best place in town to get car fixed!

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I'm very impressed by your service. From the very friendly office lady to a super courtesy car wash. I'll recommend you on my FB pg.

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Customer Service

Did a very good job in a decent amount of time

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Repair Quality

From the professionalism and pleasant staff, to the quality of their work, to their flexibility with our schedule and budget, we were very, very pleased

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Likely to Recommend

I would definitely recommend Quality Care Collision.

Repair Quality

I am truly grateful to Anthony and his terrific crew for the fine work they have done on my Prius! Great friendly and caring atmosphere with lovely dogs there to give you a warm welcome.

Customer Service

Best ever!

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Likely to Recommend

Repair Quality

Easy estimate and delivery of services

Customer Service

I especially loved the puppies that frequent the front office!

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