Quality Coach Collision

4.9 (1,343reviews)
98%
1495 Axtell Dr,  Troy,  MI  48084
Bot
Shop AssistantSparkles

In operation 29 years, 6 years at this location.

Quality Coach Collision is a family owned collision repair facility servicing all makes and models.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (1,343)

Likely to Recommend

Repair Quality

Customer Service

Shane & Jeff are the best. Neither wasted my time or shrugged at my questions. They worked with me, kept me updated and showed patience about details for my repair.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Hi Jeff & Shane, Many thanks to you & your team for an outstanding job on my Mini Clubman ... it completely looks new. I'd also like to thank you for keeping me up-to-date on the progress of the job ... the information you gave helped me plan accordingly. Again, many thanks to you all, Stuart

Likely to Recommend

Repair Quality

Absolutely fantastic service, both with vehicle repair & customer service ... thank you Shane & team

Customer Service

Returned Clean

My Experience

great communication with Shane. This was a no hassle experience... thank you!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Impeccable work—after repairs the vehicle looked brand new!

Likely to Recommend

Have already made referrals.

Repair Quality

Excellent communication from start to finish. Work on damage from accident resulted in the car looking brand new!

Customer Service

Jeff is a great person to work with. Excellent communication skills and attention to details.

Likely to Recommend

Repair Quality

What a great experience from start to finish! Jeff and Shane were professional, easy to communicate with, and clearly take pride in their work. As a local retired NBA player, I hold a high standard when it comes to customer service and attention to detail, especially when it comes to my cars. Quality Coach Collision exceeded all my expectations! After a frustration experience with another shop, they took over my claim and completely turned things around. They delivered exactly what was promised. My car was returned spotless and within the time framed given. If you're looking for quality repairs and most importantly excellent customer service, I highly recommend them. Outstanding from start to finish....thank you!

Customer Service

My Experience

Great service Great job My car looks beautiful!

My Experience

I would never take my car anyplace else. I don't drive my cars for 2-3 years, I drive them for a decade. Jeff and his team at Quality do it right, and they communicate clearly. In almost 30 years of working with them, I have rarely had an issue and when I did, they always made it right.

Likely to Recommend

Repair Quality

Their work and their customer service are the best, I would never take my car anyplace else,

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Well done, service was prompt, quality was top drawer, and people , specifically Jeff were professional and courteous. Highly recommended.

Likely to Recommend

Repair Quality

Great service and great job on the repair. Everything as promised and on time.

Customer Service

Always responded and even kept me up to date with how the work was progressing.

Returned Clean

Likely to Recommend

Repair Quality

Everything done, right on time. A pleasure to work with you all.

Customer Service

See previous notes

Likely to Recommend

Thank you

Repair Quality

They are in detail to repair

Customer Service

They are making in detail.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The entire experience was very smooth. Jeff and Shane did a great job explaining everything. The craftsmanship on the repairs also seem high quality. Overall very happy with everything. 10/10 would recommend to others

Likely to Recommend

I have been a customer since many years and have always been happy with the service.

Repair Quality

Great communication, work well explained and job completed as promised.

Customer Service

Likely to Recommend

Repair Quality

The goal is to have your vehicle looking new again after an accident. I have a 25 vehicle. The owner and staff were really nice. However, I picked up my car and the panel was cracked and the paint was peeling and very visible were they did a paintless dent removal and the dent was still there. They fixed it but the fact you didn't inspect the vehicle and make sure everything was correct prior for pickup is poor customer service. I went back the car was ready and it had white cocking visible. I had to ask to wipe it off. There was white residue all inside of my car and trunk. Why wasn't the car wiped down prior to pick up. I don't know if I would go here again. Im scared the work they did is going to fail. They do offer a warranty which is nice but is is going to be done correctly and I have to go through this again. For over 5k customer service and quality of work should be top tier.

Customer Service

Returned Clean

My Experience

Best customer service. Above and beyond my expectations.

Likely to Recommend

Repair Quality

Great people and service was up and beyond my expectations. Thank you

Customer Service

Returned Clean