Quantrell Collision and Repair

4.5 (1,055reviews)
92%
1869 Liberty Rd,  Lexington,  KY  40505

In operation 59 years, 4 years at this location.

Quantrell Collsion Repair is a family owned auto repair business. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Our products are Subaru, Volvo, Cadillac and GM. However we specialize in all makes and models. Our team holds I-CAR Gold certification status as well as continuing education through GM and are committed to providing superior service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Volvo

Reviews (1,055)

Likely to Recommend

Repair Quality

Excellent job !!

Customer Service

Returned Clean

Likely to Recommend

With the service I received, I can’t honestly recommend you.

Customer Service

Terrible. See my last comment.

Returned Clean

My Experience

The team at Quantrell Collision did an amazing job. They went above and beyond for me and I would definitely recommend them to anyone.

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Repair Quality

Customer Service

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Repair Quality

Repair looks great and Quantrell worked with insurance directly for payment which made it super easy for me.

Customer Service

Everyone was super helpful and explained everything I needed to know and do. Worked seamlessly with insurance.

Likely to Recommend

Repair Quality

Customer service and work were great! A couple of issues with molding that needed to be fixed, but those were very minor

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

They did a great job and costumer service was excellent!

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Repair Quality

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Repair Quality

Customer Service

Likely to Recommend

My satisfaction with the exceptional service.

Repair Quality

My car was as it was when I first drove it out of the dealership. What was most impressive was the contacts Subaru Collision encouraged me to make as the initial time estimate got extended because of issues identified when they removed the damaged parts. I appreciated their tolerance of my weekly calls. I felt valued as a Subaru owner.

Customer Service

Friendly, explained in detail what was going on throughout the process and valued as a Subaru owner.

Likely to Recommend

Repair Quality

Looks great; presume everything will work as expected.

Customer Service

Felt like communication about parts delay, and perhaps holiday work schedules, contributing to the delay in finishing the repairs could have been better. Would have appreciated a proactive call instead of us having to call for status.

Likely to Recommend

This is the second time I used them, because of the positive experience I had the first time.

Repair Quality

Easy process, great results, convenient connection with insurance

Customer Service

Great customer service, very responsive, kept me informed

Likely to Recommend

Repair Quality

All the front parking sensors were damaged. When I picked my car up I wasn’t given any information that they weren’t working. After a couple days I realized they weren’t working. I called, took my car in and the manager told me he was aware of that. Why wasn’t I told? Other than that I’m pleased with the body work

Customer Service

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Repair Quality

Customer Service

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Repair Quality

My automatic running boards no longer work. Pretty sure you guys knew that when I picked it up,

Customer Service

Returned Clean

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Repair Quality

Excellent work .

Customer Service

Excellent

Returned Clean

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Customer Service

My Experience

Cosmetically the repair was excellent. Several underbody components were also replaced and while the car drove perfectly on the long drive home, I need to put on a few more miles to be absolutely sure these repairs were also accomplished successfully. At this point, I’m highly optimistic. Thank you Quantrell.

Likely to Recommend

Repair Quality

Customer Service

Repair cosmetics perfect, and even accommodated a minor paint chip per my request. Employee retrieved car for me and visually reviewed repairs. After picking up vehicle, drove car over 3 hours back home and all appears to have been fixed correctly. At this point, I am totally satisfied .

Likely to Recommend

Repair Quality

Customer Service