Quantrell Collision and Repair

4.6 (1,060reviews)
93%
1869 Liberty Rd,  Lexington,  KY  40505

In operation 59 years, 4 years at this location.

Quantrell Collsion Repair is a family owned auto repair business. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Our products are Subaru, Volvo, Cadillac and GM. However we specialize in all makes and models. Our team holds I-CAR Gold certification status as well as continuing education through GM and are committed to providing superior service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Volvo

Reviews (1,060)

My Experience

Everyone treated me very well & the results were very good !

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I always get exceptional service at Quantrell whether it is regular service or collisions. That’s why no one else is allowed to touch my car. Tkanks for all your excellent service.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Rob was terrific in helping me coordinate with a third party payment of my vehicle

Customer Service

Rob was excellent

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Rob was great to work with!

Returned Clean

Likely to Recommend

The last two appointments that I’ve had with the service department my service has been very very subpar. I could not in good faith recommend anyone

Repair Quality

The service department is the problem not the collision center

Customer Service

Service department kept telling me my car is done on Friday but actually I didn’t get finished until Tuesday so intern I had to pay an extra four days rental car because my car didn’t get completed in time

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Never

Repair Quality

This shop is the worst I have ever experienced.

Customer Service

They said they would deliver my car to my house, but they didn’t even though that was THEIR fault.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Mimi was wondering and gave us nothing but great customer service.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Yes I would!!

Repair Quality

Customer Service

Communication was a bit difficult.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was helpful and kept me updated on the progress of my car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Took a lot longer than expected

Customer Service

Body shop was good but service department was terrible

Returned Clean

Likely to Recommend

See above.

Repair Quality

Since The vehicle has not been returned I cannot answer the questions you ask. Thus I gave a rating of 5 for all questions since I could not answer them. Quantrell Collision has not called to tell me the car is repaired. I took the car to Quantrell Collision on Aug. 6. So I cannot comment on the qality of repair or that I am satisfied.

Customer Service

See above.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean