Quantrell Collision and Repair
In operation 59 years, 4 years at this location.
Quantrell Collsion Repair is a family owned auto repair business. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Our products are Subaru, Volvo, Cadillac and GM. However we specialize in all makes and models. Our team holds I-CAR Gold certification status as well as continuing education through GM and are committed to providing superior service.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Cosmetically the repair was excellent. Several underbody components were also replaced and while the car drove perfectly on the long drive home, I need to put on a few more miles to be absolutely sure these repairs were also accomplished successfully. At this point, I’m highly optimistic. Thank you Quantrell.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Repair cosmetics perfect, and even accommodated a minor paint chip per my request. Employee retrieved car for me and visually reviewed repairs. After picking up vehicle, drove car over 3 hours back home and all appears to have been fixed correctly. At this point, I am totally satisfied .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service! Office staff were very helpful. My car looks great. Excellent work.
Likely to Recommend - 5.0/5.0 -
Will refer people about the business that you all PROVIDE
Repair Quality - 5.0/5.0 -
Did a great job on my son's car 2016 Chrysler 200 limited!!,Very satisfied with the work done and professionalism of all the staff!!Job well done!! Ty !!
Customer Service - 5.0/5.0 -
Excellent the help from the staff and all involved very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
10 for work but a 9 for keeping me updated
Repair Quality - 5.0/5.0 -
Everything seems to be working fine
Customer Service - 4.0/5.0 -
When i went for my estimate they were very nice and I didnt have to wait very long, even worked on the muffer so that it would rattle, however I was told they would keep me updated but I had to call to get updates and when I went to pick up my car the person at the front desk got mt paperwork handed my keys and said your car is on the side of the building, I went out to find didnt see and started back in and someone saw me offered to go get the car- it was in the back parking lot, pulled the car around ( this person was really nice) I noticed a spot that i asked about he did go in and check the records and then he noticed that there were buffing compound on the bumper - he did go get a rag and wiped it down but made the comment that whoever was suppose to do do that didnt do a good job but also didnt off to have it redone. The repairs seem to be good but the final customer service was lacking.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone I dealt with were nothing but kind and very helpful in making a less than desirable situation as good as it could be
Customer Service - 5.0/5.0 -
Steve and Julia were extremely thoughtful and helpful during this experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Experience was smooth professional . They worked seamlessly with my insurance .
Likely to Recommend - 5.0/5.0 -
Go here you wont be dissapointed. As a bonus they cleaned my interior which was a mess
Repair Quality - 5.0/5.0 -
Quantrell is the best. When you get your vehicle back it will be done correctly.
Customer Service - 5.0/5.0 -
Excellent communications
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
My car was in the shop for3 weeks. I was told I would receive updates about my vehicle. I.only receive one and that was when my car was finished and ready to be picked up, I personally called several times to get updates and people were always courteous and helpful
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was fine. Car looks great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very very helpful and communicative. Great work! Easy to work with. Will definitely be back and will definitely recommend to others! Thanks so much!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
I am hopeful the repairs are better than the communication. We are business owners so we get that things get busy. I wasn't upset that the timeline given for completion of work was increased from 1-1.5 weeks to almost a month. I wasn't even upset that they could not start my brand new 2025 car and towed it over to the Volvo dealership. Quite simply-I was disheartened that over and over and over again I was promised a call with an update and never once got the call. I had to call every time. Every email I sent got no response with the exception of one group email with the insurance adjuster. I felt so comfortable dropping off the car bc Paul is very personable. Truly a nice guy and I believe he is honest. My suggestion is this-don't say you are going to do something unless you can do it. Example-don't say you're going to call by 1 PM and then not follow through-multiple times. It made me lose faith in the work being done and raise real concerns. Having these (hopefully rare) instances of telling a customer you cannot get their car to start and are towing it to the dealer are simply easier to swallow if the trust has been established. It's not up to me to tell you how to improve that process of communication within your business process of communication but it severely hampered my comfort level and confidence with the business and work done. The car does look beautiful in the end and I am so grateful for that.
Customer Service - 2.5/5.0 -
Julia and Paula are truly such kind people. I can only guess they are either over worked or the process of communication has room for improvement. We took another car to another business for repairs and received texts daily with updates.