R K Auto Group
In operation 52 years.
RK Auto Group is a family owned group of dealerships that has been in business over 40 years. Our goal is to provide a complete service experience , to take the worry out of collision repairs. Our staff has over 60 years experience in the Collision repair industry. Our goal is 100% satisfaction, on repairs and in customer service. We offer timely repairs, lifetime warrantee, and a high level of customer communication during the repair process.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Easy and good communication from repair department
Customer Service - 5.0/5.0 -
Good. As I said. Quick, good communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything went very well!
Customer Service - 2.0/5.0 -
Lady at front office in body shop called me to let me know my car was ready for pickup but neglected to read my car needed oil change post body shop repair. Was more adamant for me to pickup car- voiced missed request for oil change. Wanting me to bring car back another day for service... She needs to be more considerate of customers!
Returned Clean
Likely to Recommend - 2.5/5.0 -
I had better experiences at other facilities, but USAA said they worked with this shop and I thought that I'd get "white glove" service.
Repair Quality - 3.0/5.0 -
I've had other body work done (on other cars) and usually the techs went above and beyond to ensure the entire work area looked as if everything looked perfect. The trunk well was still dirty and the dust/dirt gasket (rear windshield) was not re-installed. The deck lid does not pop open as it did prior. The paint and repair does look good.
Customer Service - 3.0/5.0 -
I was delayed a week from original schedule (lack of repair techs?) and prior to the Monday appointment, dropped off the key and processed paper work on a friday, the car on a sunday, and still didn't receive my car as promised o0n the following friday. The lady who originally spoke with me and processed my paper work seemed annoyed and was very short with me, however the gentleman who later dealt with me was very nice and personable (I would give him a 10).
Likely to Recommend - 0.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
The front desk person had an attitude. It’s like she expected me to know what the process was and where I needed to go to pick up the loaner car. She acted like I was keeping her from more important things. Same persona when I returned to pick up car. No one walked me out to show what was done just gave me the keys and told me it’s done. Also, the coating (sealer) was supposed to be redone at 6 weeks. When I asked at first I was told no problem then after the same person was vague as to who is going to pay for it. Was told call for an appointment for re-coating and also for me to call the insurance to see if they would pay.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Rich, Kathy and John did a great job. Very friendly and professional. The only problem was when my vehicle was damaged while in the shop at RK. However, it was handled professionally and I am very happy with the results.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every person were very kind and nice. And they did an outstanding job for my car!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jessica is amazing. She’s extremely patient and answered all my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I may need the bottom black strip checked to make sure it’s tight enough
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Over spray on windshield and passenger side mirror
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Only complaint smell of paint was awful. Should of let it cure air out first.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent job. Both in communication znd execution.