R K Auto Group
In operation 52 years.
RK Auto Group is a family owned group of dealerships that has been in business over 40 years. Our goal is to provide a complete service experience , to take the worry out of collision repairs. Our staff has over 60 years experience in the Collision repair industry. Our goal is 100% satisfaction, on repairs and in customer service. We offer timely repairs, lifetime warrantee, and a high level of customer communication during the repair process.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Collision repair was completed promptly. Staff was courteous.
Customer Service - 4.5/5.0 -
Collision repair was completed promptly. Staff was courteous.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Only received one update throughout the process (around the 2nd or 3rd day) What was supposed to be a 3-4 day project turned into 2 weeks and 1 day. When I called to obtain an estimated date of completion I was told “maybe this afternoon, or maybe Monday” (I called Friday May 31) I did not receive a call on either Friday or Monday so I figured there must have been an additional delay. To my surprise, I received a call from Enterprise on Tuesday morning stating that they received a notification from State Farm that my rental wa so my covered until EOD Monday because the repairs have been completed. When I called RK immediately after, I was transferred and both individuals told me that it “appears your vehicle might be completed” but that they needed to verify for sure. After remaining on hold, the woman told me that she would figure out the true status of my vehicles repairs because it “might be caught up in paperwork” but that she would find out and give me a call back. I explained the importance of my call, as I had the rental in my possession still and now having accrued fees because it was no longer covered by my insurance, and she rushed me off the phone said “ I will call you back”. I spent most of my entire lunch period calling State Farm to explain to them that RK auto still had my vehicle, and begged them to extend my rental because I in fact did not have my car back yet. They were nice enough to contact RK directly and confirm that the repairs were in fact completed and were able to extend my rental for the additional time I needed. I know how paperwork is important in the payment process, especially to insurance companies, but just like you want to get paid in a timely manner, i want to make sure my rental is covered for the correct timeframe. Please think about how this affects insurance customers next time before you prematurely submit a completion of repairs because it’s a headache that can be avoided if you communicated better.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They will keep you informed.
Customer Service - 5.0/5.0 -
Friendly service
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
"Great service"
Customer Service - 5.0/5.0 -
Very professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was consistently updated on the step by step process that my vehicle underwent while in the care of John and his team. I am very pleased with the outcome of my services.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice job everything turned out magnificent outstanding drive look like new
Customer Service - 5.0/5.0 -
Very nice outstanding job well done looks like new would service again 110%
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Blue specks in the black paint could have been matched better.
Customer Service - 5.0/5.0 -
Kathy always had accurate updates as the job was progressing
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would use them again
Repair Quality - 5.0/5.0 -
Very quick service! Nice people to deal with.
Customer Service - 5.0/5.0 -
Very nice. Professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The Collision Center took an undamaged wheel off my vehicle and replaced it with a new one. I had informed them at the drop off that I just had the car serviced the damaged wheel was rotated to the left front I have been calling for three days to resolve this since pickup and it seems I get the runaround. Its a simple solution, but the old rim back on or buy a new one.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Workman ship was excellent
Repair Quality - 5.0/5.0 -
Everything is great