Radley Collision Center
In operation 42 years.
We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at RADLEY COLLISION CENTER, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the fredericksburg area
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Appreciated the updates on progress of repair. Timely completion of work. All settings were completely restored to original settings, which was GREATLY APPRECIATED.Thanks for a job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Per Michelle, GEICO, she recommended that I order paint pen from Radley Cadillac to repair the 3 or 4 scratches on the driver rear panel. Thanks. Susan
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Just very knowledgeable and thoughtful. Kept me abreast of the status which I found very good in customer service. Many more businesses should follow.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I all ready responded to this
Customer Service - 5.0/5.0 -
I all ready responded to this
My Experience - 5.0/5.0 -
Radley Collision Team, Are truly grade A perfectionals,who know what they are doing and how to take care of their clients from start to end . Their work is the best in Fredericksburg, VA!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Have had many problems with the car since repairs were made
Customer Service - 0.5/5.0 -
We’re rude when I had issues
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I wouldn't consider having anyone else involved in the repair work of my car. They are spectacular.
Likely to Recommend - 2.5/5.0 -
Kept vehicle too long for repair work.
Repair Quality - 3.0/5.0 -
Failed to meet scheduled date of completion. Work was excellent and professional. The time without my vehicle was excessive. Parts were in stock but never made it to paint both till a week later and that caused further days till completion of repair! Dropped my truck for work on a Tuesday and was not advised of completion until 10 days later. That in my eyes was unacceptable! Need to better coordinate work process. If going to keep vehicles for that length of repair RADLEY needs to provide loaner vehicle or rentals! Thank you!
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
On time and excellent work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great work
Customer Service - 5.0/5.0 -
totally pleased
Likely to Recommend - 5.0/5.0 -
I've recommended several of my friends
Repair Quality - 5.0/5.0 -
Colin was very helpful and pleasant, his timing was excellent with the repairs in fact the job was finished two days earlier
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have recommended!
Repair Quality - 5.0/5.0 -
Great work!! Very satisfied with everything!!
Customer Service - 5.0/5.0 -
Very impressed with the job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The best service ever!!!!
Customer Service - 5.0/5.0 -
Great service!
Returned Clean
Likely to Recommend - 5.0/5.0 -
No problems at all.
Repair Quality - 5.0/5.0 -
Very professional repair to my car door. Very happy with it.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Michelle Denton is not professional.
Repair Quality - 4.5/5.0 -
The bug shield (not damaged in acc) was not on the vehicle when released for pickup. I called the next business day at around 10am to report it. Michelle Denton was abrupt blaming me, they felt rushed to release the veh. Said she'd have to check the shop and would call me back. At 4pm, I still hadn't received a call. My dtr called on my behalf to find out a new shield had to be ordered. My complaint here is
Customer Service - 0.5/5.0 -
The bug shield (not damaged in acc) was not on the vehicle when released for pickup. I called the next business day at around 10am to report it. Michelle Denton was abrupt blaming me, they felt rushed to release the veh. Said she'd have to check the shop and would call me back. At 4pm, I still hadn't received a call. My dtr called on my behalf to find out a new shield had to be ordered.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great quality and I’m extremely satisfied
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a great job! And Chris in Collision was so very helpful and kind. Thank you again!
Likely to Recommend - 5.0/5.0 -
It's a great place. My husband takes his van their for repairs all the time too..
Repair Quality - 5.0/5.0 -
Job was beautifully done!
Customer Service - 5.0/5.0 -
Very friendly and kept me up to date with the repairs . Even helped me with an extra problem!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
There was also a major concern when my car was returned. When my husband arrived to get my vehicle they were in the process of jumping the battery. The comment made to my husband and father (who came to pick up the vehicle) was, “I’m not sure why I have to jump it again. I jumped it earlier and let it run for 2 hours.” We understand that sometimes batteries die while cars are being worked on. However, my husband drove the car and didn’t even make it a mile before the battery died again, while driving it. My dad returned to the shop, one of the employees got in his car and went and jumped the battery again, for a 3rd time). He told my husband and father it would be fine. My husband got the cat home and turned it off. He was then unable to start the vehicle as the battery was dead. He was not even able to jump the battery. The voltage measured at just 3. I called concerned and was met with the same response, “the battery is 3 years old and they aren’t made to last”. While I completely understand that, my battery was in good working health prior to the shop having my car for a month. My car was taken there as a result of me having been rear-ended and National General suggesting I take my car to this shop. After much back and forth, they agreed to drive a battery to my house. After getting the new battery, the car has been working fine. I told them we wouldn’t be paying for the battery as their negligence of letting my battery completely die was not my fault. I also contacted the insurance company and said the expectation is that I get the car back in the same shape that it was in prior to the accident. The entire time I was met with unprofessionalism. I cannot believe they let my husband drive away with a battery that had to be jumped 3 times with my 5 year old in the car. This was completely unacceptable and I sent the bill to the insurance company who is working it out with the shop. I will never again use this shop and have made it clear to all my friends and family members of the unprofessionalism and issues I have been given.
Customer Service - 0.5/5.0 -
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