Randolph Auto Body & Paint

5.0 (959reviews)

99%

(301) 881-2886

5411 Randolph Road, Rockville, MD 20852

99%

See Photos

5411 Randolph Road
Rockville, MD 20852

Get Directions Email

Schedule an appointment at Randolph Auto Body & Paint

Book Appointment

About Randolph Auto Body & Paint

See Photos

5411 Randolph Road
Rockville, MD 20852

Get Directions Email

Schedule an appointment at Randolph Auto Body & Paint

Book Appointment

In operation 28 years, 26 years at this location.

Randolph auto body has been in the business since 1998 to provide high quality collision repair and repainting work for the customers.

Services

Insurance Company Assistance
Lifetime Warranty
Paintless Dent Repair

Payment Types

MasterCard
Visa
Cash
Debit Card

Languages

Spanish
Korean

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Reviews (959)

Sort By:
Newest
Rating

754 Customers Rated

5 Stars

73% Complete

(700)
4 Stars

4.5% Complete

(43)
3 Stars

0.8% Complete

(8)
2 Stars

0.1% Complete

(1)
1 Star

0.1% Complete

(1)
< 1 Star

0.1% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, with many highlighting outstanding repairs that left vehicles looking brand new. The team is widely recognized for professionalism, friendliness, and genuine care for customers. Communication stands out as a major strength, with daily texts and calls keeping customers informed throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Long-term loyalty is evident, with several customers returning for over a decade. A few customers noted the need for greater attention to detail during repairs, as mentioned in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"The work done on my vehicle was outstanding, as well as the customer service provided!!! You ..." Read more

"... They've been in business for over 30 years and are completely professional. They happen to be near where I live, however I would go to them from a long way out. ..." Read more

"Highly professional and organized. Superb work."

"Service was terrific. Work was done beautifully. Looks as good as new. Communicated well during whole repair process. Car ..." Read more

"They repaired the dent, but they damaged the moldings and failed to cover the seats and dashboard while sanding. I think they should ..." Read more

"... of the repair was excellent- and I was so happy to pick up my car 7 days earlier than predicted. The body work in my car is superior. Thanks very ..." Read more

"My car was finished 1 week before I was told from the start. Speed isn't the most important thing to me. Getting ..." Read more

"Got my vehicle one day ahead of time"

"Scheduling was easy. Randolph Auto Body had my car for only a week. They were fast and efficient and the work looks great."

"Great work and ahead of schedule!"

"Daily texts kept me informed of the progress fixing my car!!"

"The customer service was excellent. Communication about the status of the repair was excellent- and I was so happy to pick up my car 7 days earlier ..." Read more

"Great job and on time. Regular communication regarding the status of the repairs. Very professional. I highly recommend them"

"Outstanding job, fantastic communications, 100% would do business with again!"

"There was repeated communication about timing. I was very grateful for that!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The work done on my vehicle was outstanding, as well as the customer service provided!!! You ..." Read more

"... They've been in business for over 30 years and are completely professional. They happen to be near where I live, however I would go to them from a long way out. ..." Read more

"Highly professional and organized. Superb work."

"Service was terrific. Work was done beautifully. Looks as good as new. Communicated well during whole repair process. Car ..." Read more

"They repaired the dent, but they damaged the moldings and failed to cover the seats and dashboard while sanding. I think they should ..." Read more

"... of the repair was excellent- and I was so happy to pick up my car 7 days earlier than predicted. The body work in my car is superior. Thanks very ..." Read more

"My car was finished 1 week before I was told from the start. Speed isn't the most important thing to me. Getting ..." Read more

"Got my vehicle one day ahead of time"

"Scheduling was easy. Randolph Auto Body had my car for only a week. They were fast and efficient and the work looks great."

"Great work and ahead of schedule!"

"Daily texts kept me informed of the progress fixing my car!!"

"The customer service was excellent. Communication about the status of the repair was excellent- and I was so happy to pick up my car 7 days earlier ..." Read more

"Great job and on time. Regular communication regarding the status of the repairs. Very professional. I highly recommend them"

"Outstanding job, fantastic communications, 100% would do business with again!"

"There was repeated communication about timing. I was very grateful for that!"

Russell (Mercedes-Benz owner) reviewed 8/20/26

Yes I would recommend them at any opportunity.

The work was completed ahead of schedule and the appearance of the car is very good.

Courteous and competent.

Duangta (Mini owner) reviewed 8/13/26

Very good service/very fast and perfect

Good service/do it very quickly

Hina (Honda owner) reviewed 8/13/26

Excellent customer service. Exceptional quality work. Highly recommend this place.

Highly recommend this place

They did a great job and customer service is top notch. Highly recommend this place.

Constantino (Chevrolet owner) reviewed 8/11/26

⭐⭐⭐⭐⭐ I had a great experience with Randolph Auto Body. Everyone was professional, friendly, and easy to work with. They did a great job on my car, and I’m very happy with the results. I would definitely recommend them to anyone who needs auto body work

Christopher (Jeep owner) reviewed 8/10/26

Matthew (Mazda owner) reviewed 8/10/26

Matthew (Subaru owner) reviewed 8/8/26

Owners are both very nice and helpful. Kevin thoroughly explained the work that was necessary and I am happy with how everything turned out.

Gregory (GMC owner) reviewed 8/6/26

Gary (Honda owner) reviewed 8/5/26

I have already recommended you to folks

Benn (Audi owner) reviewed 7/31/26

Outstanding job, fantastic communications, 100% would do business with again!

Pamela (Mercedes-Benz owner) reviewed 7/25/26

They will appreciate the great service

Great job with my car repairs.

The staff is professional and caring.

Bryan (Subaru owner) reviewed 7/23/26

Very sweet sister and brother team. They got my car repaired very quickly, faster than anyone else I've ever had to take my car to. I'll try to bully my insurance provider to let me bring my car back here the next time it inevitably gets hit while parked.

Kun-Chin (Volvo owner) reviewed 7/23/26

Highly recommended.

I had a front bumper repair. Kevin and Ms Kim make us feel completely reassured through the process, with timely updates and outstanding service and results. AllState is right to select Randolph as a preferred partner business. Thank you!

Ms Kim is kind and efficient.

Mark (Toyota owner) reviewed 7/22/26

Ellis (Honda owner) reviewed 7/20/26

Also pleasantly surprised that car was washed before delivery

Djibril (Toyota owner) reviewed 7/20/26

Can be trusted

After repair, car looks like exactly as new.

After repair car looked exactly as new.

Bertrand (Honda owner) reviewed 7/17/26

Professional and rapid!

They care about customers

Jose (Toyota owner) reviewed 7/14/26

Maureen (Honda owner) reviewed 7/13/26

Juan (Land Rover owner) reviewed 7/13/26

Great quality and service

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Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Randolph Auto Body & Paint

Schedule an appointment at Randolph Auto Body & Paint

About Randolph Auto Body & Paint

Schedule an appointment at Randolph Auto Body & Paint

Reviews (959)

754 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?