Randolph Auto Body & Paint

5.0 (980reviews)

99%

(301) 881-2886

5411 Randolph Road, Rockville, MD 20852

99%

See Photos

5411 Randolph Road
Rockville, MD 20852

Get Directions Email

Schedule an appointment at Randolph Auto Body & Paint

Book Appointment

About Randolph Auto Body & Paint

See Photos

5411 Randolph Road
Rockville, MD 20852

Get Directions Email

Schedule an appointment at Randolph Auto Body & Paint

Book Appointment

In operation 28 years, 26 years at this location.

Randolph auto body has been in the business since 1998 to provide high quality collision repair and repainting work for the customers.

Services

Insurance Company Assistance
Lifetime Warranty
Paintless Dent Repair

Payment Types

MasterCard
Visa
Cash
Debit Card

Languages

Spanish
Korean

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Reviews (980)

Sort By:
Newest
Rating

767 Customers Rated

5 Stars

72.7% Complete

(712)
4 Stars

4.5% Complete

(44)
3 Stars

0.8% Complete

(8)
2 Stars

0.1% Complete

(1)
1 Star

0.1% Complete

(1)
< 1 Star

0.1% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, professional repairs, and outstanding communication. Many highlight that vehicles were completed ahead of schedule, often days or even a week early, reflecting strong efficiency. The quality of repairs is frequently described as excellent, with cars looking brand new upon return. Customers appreciate being kept informed through regular text updates throughout the repair process. The staff is widely recognized for being friendly, knowledgeable, and caring. Several long-term customers express continued loyalty, and many enthusiastically recommend the shop to others. One customer noted a concern about attention to detail regarding interior protection during sanding, which reflects a direct customer observation for improvement.

Select to learn more

Service Quality
Timeliness
Communication

"Service was terrific. Work was done beautifully. Looks as good as new. Communicated well during whole repair process. Car ..." Read more

"... professional and did everything they said they would do to make my car look like new in the time frame they quoted." Read more

"... I had a great experience with Randolph Auto Body. Everyone was professional, friendly, and easy to work with. They did a great job on my car, and Im very happy ..." Read more

"Excellent customer service. Exceptional quality work. Highly recommend this place."

"My car was finished 1 week before I was told from the start. Speed isn't the most important thing to me. Getting ..." Read more

"Two days ahead of schedule."

"... new. Communicated well during whole repair process. Car done earlier than expected." Read more

"About 5 days earlier than expected"

"Got my vehicle one day ahead of time"

"Daily texts kept me informed of the progress fixing my car!!"

"Phenomenal communication."

"Several text messages kept me informed of the progress."

"They repaired the dent, but they damaged the moldings and failed to cover the seats and dashboard while sanding. I think they should ..." Read more

"... staff was excellent and treated us with respect and kept us very informed as to our progress." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Service was terrific. Work was done beautifully. Looks as good as new. Communicated well during whole repair process. Car ..." Read more

"... professional and did everything they said they would do to make my car look like new in the time frame they quoted." Read more

"... I had a great experience with Randolph Auto Body. Everyone was professional, friendly, and easy to work with. They did a great job on my car, and Im very happy ..." Read more

"Excellent customer service. Exceptional quality work. Highly recommend this place."

"My car was finished 1 week before I was told from the start. Speed isn't the most important thing to me. Getting ..." Read more

"Two days ahead of schedule."

"... new. Communicated well during whole repair process. Car done earlier than expected." Read more

"About 5 days earlier than expected"

"Got my vehicle one day ahead of time"

"Daily texts kept me informed of the progress fixing my car!!"

"Phenomenal communication."

"Several text messages kept me informed of the progress."

"They repaired the dent, but they damaged the moldings and failed to cover the seats and dashboard while sanding. I think they should ..." Read more

"... staff was excellent and treated us with respect and kept us very informed as to our progress." Read more

Vincent (Hyundai owner) reviewed 10/20/26

I was recommended by a friend and I will do the same.

Outstanding work.

I was updated as the work was being done.

Salem (Subaru owner) reviewed 10/19/26

My experience Kim and Kevin has been consistently been good. A highly efficient team. I am happy with the job they did on my car.

see previous comment.

Eugene (Volvo owner) reviewed 10/17/26

I am totally pleased. Their workmanship was excellent, their manner was pleasant and responsive, they completed the task when it was promised, and they kept me informed along the way.

Amanda (Land Rover owner) reviewed 10/15/26

They were responsive, kind, efficient, and very easy to work with. Would recommend!

Tulia (Mazda owner) reviewed 10/14/26

Translated from Spanish by Carwise

Translate review to English

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Muchas gracias por el excelente trabajo.

Anca (Toyota owner) reviewed 10/13/26

Delante (Honda owner) reviewed 10/12/26

Staff super friendly, helpful and all work was done quickly. I’m beyond impressed and the work exceeded all expectations

Carla (Hyundai owner) reviewed 10/12/26

Prasad (Toyota owner) reviewed 10/8/26

Thanking you very much

Delores (Dodge owner) reviewed 10/6/26

Aster (Honda owner) reviewed 10/1/26

Happy smile face both of them

Successful

We are happy the successful

Veronica (Volkswagen owner) reviewed 9/30/26

Very professional and honest.

Pradip (Lexus owner) reviewed 9/28/26

Patrick (Nissan owner) reviewed 9/24/26

Absolutely. They earned my trust

Randolph Auto Body knows exactly what they’re doing. The staff is knowledgeable, communicative, and kind.

Excellent communciation

Noam (Mazda owner) reviewed 9/24/26

John (Volkswagen owner) reviewed 9/18/26

Excellent work!

Fabio (Subaru owner) reviewed 9/12/26

Kevin and his Sister are two amazing people. I am really pleased with their service they provided to me.

Henry (Toyota owner) reviewed 9/10/26

Aubrey (Honda owner) reviewed 9/7/26

Very friendly staff

Debbie (Subaru owner) reviewed 9/7/26

Did a wonderful job

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Randolph Auto Body & Paint

Schedule an appointment at Randolph Auto Body & Paint

About Randolph Auto Body & Paint

Schedule an appointment at Randolph Auto Body & Paint

Reviews (980)

767 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -