Imperial Auto Body of Rockville

4.9 (1,504reviews)
98%
690 Lofstrand Lane,  Rockville,  MD  20850

Imperial Auto Body is a family-owned auto repair business that maintains an I-Car Gold Class Status and holds factory backed certifications for Land Rover, Jaguar, Honda, Nissan, Infiniti, Ford, Chrysler, Dodge, Fiat, Hyundai. Mazda and Acura. They also repair all other make and models. Imperial Auto Body provides a lifetime warranty on all repairs for as long as the customer owns the vehicle. Imperial Auto Body surveys all their customers to ensure that their customers are receiving the best service possible.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Alfa Romeo
Chrysler
Dodge
Fiat
Ford
Genesis
GM
Honda
Hyundai
I-Car
Infiniti
Jaguar
Jeep
Kia
Land Rover
Lexus Authorized
Nissan
Ram
Rivian Passenger – R1T/R1S
Subaru

Reviews (1,504)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding workmanship, with many noting their vehicles looked brand new after repairs. The quality of repairs is frequently described as excellent, impeccable, and top-notch. Customer service receives high marks for professionalism, courtesy, and attentiveness throughout the repair process. Proactive communication and regular status updates are highlighted as standout strengths, with customers appreciating being kept informed at every stage. Timeliness is another strong point, with several customers noting their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including wanting more proactive delay notifications and occasional parts-related delays, as noted directly in their feedback.
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"Outstanding workmanship and customer service!"
"Outstanding craftsmanships, impeccable customer service, on point delivery."
"... provided to when the vehicle was ready for pick up, the service was very courteous and professional. I was impressed with the work and the extra bonus ..." Read more
"It was excellent work. The car looked brand new and I'm very grateful."
"... with every prior experience I have had with them-- excellent customer service and superb work!" Read more
"I was pleased that completion was over a week earlier than expected."
"It was ready a week before it was due, which was a nice surprise."
"I appreciated that the car was ready, as expected, and also so I could return my rental car, which I was paying for out of pocket."
"There was a slight delay. The delay itself was no problem, but I wanted them to let me know proactively. However, ..." Read more
"took 10 days a little long"
"Communication was stellar, I was informed along the way, team courteous on the phone, and most importantly ..." Read more
"I received regular text updates"
"... staff treat me with respect and professionalism. They keep me inform about my car status through the entire time." Read more
"Appreciated the proactive communication from the shop!"
"Great work, customer service could use some improvement"

My Experience

The staff was extremely professional and committed to doing a good job. Their body work was excellent. I highly recommend them.

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One piece of trim replacement not as flush fitting as OEM.

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My car was completed on time as requested and also it was washed. I really was very satisfied on the job they did on my car.

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You guys were amazing from the first time calling all the way to fixing my vehicle to perfect crafting, I would recommend and give them a million stars if I could .thanks

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That areas that were repaired looked great!

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Thank you for doing such an excellent job!

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The service I received was excellent. The attendant that inspected my truck was very transparent with his findings. Eduardo was great in explaining what was happening throughout the process.

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But beware of overpriced for insurance claims

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Satisfied but feel like this was over charged - This was under my friend's insurance because he backed into me. It was a simple bumper replacement that was estimated at 1900 and came in at 4200. It's unfortunate because his car insurance went up $70 a month as a result of this I think it's unfortunate that the insurance business is not closely monitored for fraud.

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Same as before

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awesome company - great work and constant communication