Ray's Automotive,Inc

5.0 (1,327reviews)
100%
1704 Baldwin St,  Waterbury,  CT  06706
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Shop AssistantSparkles

In operation 15 years.

Ray’s Automotive is a trusted, family-owned auto body repair facility proudly serving the community since 2011. We take pride in treating every vehicle and customer with the same care and respect we would extend to our own family. Our mission is to deliver an outstanding experience for both our customers and employees by fostering a professional, supportive environment built on quality, integrity, and accountability. Specializing in high-quality collision repairs, our team is equipped with the latest tools and training to service today’s most advanced vehicle technologies—including complex electronics, safety systems, and OEM repair procedures. Whether restoring structural integrity or recalibrating modern ADAS features, we are committed to precision, safety, and exceeding industry standards. At Ray’s Automotive, our pursuit of excellence drives us every day. We are proud to be recognized as one of the most reliable and forward-thinking auto body facilities in the region.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 4:00 pm
Tue 7:30 am - 4:00 pm
Wed 7:30 am - 4:00 pm
Thu 7:30 am - 4:00 pm
Fri 7:30 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,327)

Likely to Recommend

Si lo recomendaría un buen trabajo y atiende bien a sus clientes

Repair Quality

They did a great job painting my front bumper

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I came in and chatted with the two ladies in the front of the store the appraiser and the receptionist and they were amazing. They went above and beyond and the mechanics in the back did a fantastic job on the car. The place overall is just amazing.

My Experience

All of the staff work there ( receptionist to manager of the shop )are kind and helpful. All of you did a wonderful job repairing my car. I am so grateful to all of you. Thank you 😊🙏❤️🌈. If I ever need body work done, I definitely use Ray ‘s Automotive again.

Likely to Recommend

Repair Quality

As I commented before, from a receptionist to a manager of the shop, all the staff were so kind and helpful with great communication throughout. If I ever need any automotive body work done, I will come back to Ray’s Automotive. Thank you and job well done.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very professional.Woukd highly reccomend Exceptional customer service

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Excellant...very helpful

My Experience

Thank you from the moment you walk in the door you know that you selected the right garage to take care of your car.

Likely to Recommend

Repair Quality

Customer Service

Great place and staff to work with while your car is being worked on

Likely to Recommend

Repair Quality

Excellent service from beginning to the end

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I have taken my vehicles to Ray's Automotive on more than one occasion because of the exceptional quality and service that they provide. Not only do they perform the repair, but they also return the car to you cleaner than you left it. I had one minor temporary issue one time and the owner actually helped me resolve it in full himself.

Customer Service

The front desk staff was very personable and helpful throughout the entire process, including phone calls.

Returned Clean

Likely to Recommend

Repair Quality

The guys at Ray’s were great. They replaced my doors and also went out their way to fix my handle sensor after the work was done I appreciate that guys Tony, Rob and the two young ladies working there front desk thank you guys.

Customer Service

My Experience

The repair work on my car was completed to a high standard, restoring it to like-new condition. The staff was incredibly friendly and attentive, making the entire process stress-free. They provided regular updates on the repair status, keeping me informed at every step. The turnaround time was impressive, with my car ready sooner than expected. I highly recommend this shop for anyone needing reliable, high-quality car repairs.

Likely to Recommend

Repair Quality

very professional service

Customer Service

very helpful and pleasant

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Very nice on the phone

Returned Clean

My Experience

Everyone I spoke with was courteous and helpful. The communication on the status of the repair was very helpful and was finished as expected. My vehicle looked great and clean! I would highly recommend Ray's Automotive.

Likely to Recommend

Repair Quality

Customer Service

Everyone was courteous and helpful. My car was fixed properly and was clean when I picked it up. I liked the updates on how the repair was going. Highly recommend Rays!

My Experience

Great work

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I doubt for many shops could or would do as well.

Repair Quality

Very quickly did a very thorough damage assessment and scheduled my repair. My repair was quickly done. At all times, staff was very friendly. Work was beautiful. I highly recommend Ray's

Customer Service

Likely to Recommend

Repair Quality

Excellent customer service and overall a wonderful experience

Customer Service

Returned Clean

My Experience

Car looks great!