Ray's CARSTAR Auto Body & Glass

4.8 (2,474reviews)
95%
137 Terryville Rd,  Bristol,  CT  06010
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Shop AssistantSparkles

A fully functional collision repair facility utilizing the latest technologies to quickly & safely repair all vehicles. We are Oem Certified by most auto manufactures such as Honda,Acura,Nissan,Infinifi,Hyundai,Ford,Dodge,Chrysler,Jeep,Fiat, & General Motors,Subaru & BMW

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
Ford
GM Basic
I-Car
Subaru

Reviews (2,474)

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Very pleased with the office and repair staff

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My Experience

Satisfied with customer service and the speedy turnaround. Will recommend and consider going back to get some more work done. Megan was AWESOME

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Returned Clean

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Returned Clean

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They did great work communicated well and were very professional

Repair Quality

They went above and beyond to fix all the damage to my vehicle and the work was top notch. They did have my car longer than expected but it was due to additional repairs they were discovered after disassemble. Overall I’m satisfied with the work that was done and I’d definitely recommend them.

Customer Service

Customer service was good and they communicated well

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Returned Clean

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I will recommend Ray’s car star to everyone that I know that needs a repair

Repair Quality

I’m very happy with the repairs completed on my car. Megan was wonderful. It was also nice to just be able to leave the rental car at the location instead of having to drive it and take an Uber back to pick up my vehicle. Definitely appreciated. I would recommend Ray’s car start to all my friends. Thank you so much for making this issue seamless for me.😊

Customer Service

The customer service from Ray’s was amazing. They kept me updated, and Megan was as sweet as can be.

Returned Clean

Likely to Recommend

Repair Quality

The dent I came in for was not repaired. I have to bring it back next week so my service is not complete! No one came out to go over the car with me while dropping it off or picking it up. When I got home I saw the original dent still there. The estimate was lower than what was charged. The receptionist told me and my friend that all dents would be repaired( there were previous small dents on my car)

Customer Service

The diagram of the car showed 14 hail damage spots. I asked her if they were going to fix all spots. She said yes. The diagram showed where the dents were. Now I have to wait to bring my car back because you’re so busy. I am very disappointed!

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Passenger side door was damaged. Looks like someone tried to break in after no keys. I said something about it but have not heard anything back. No response.

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I’m am totally satisfied with the repair work done to my car. I also had some extra work done on the drivers seat and it came out great! The only issue I have is that I’ve been killing ants since my car was returned to me. I’m not sure if the car was parked near an ant pile but they seemed to have made my car their home.

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Returned Clean

My Experience

CAR looks great!

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Ray’s has always does an excellent job on repairing my car

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If I had any questions or concerns, they take the time to answer me

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They did a great job fixing my car. Only question I have is that I found the rubber over my brake pedal, was off and actually tucked into my side door. I also cannot find my car title in my car.

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it appears to work is a very very satisfactory I was a little disappointed when it came to communication with the front office of people saying it was done and not done and the day to pick it up I know that he's a lot of things take time but I had rental in a trip to 911 in New York to schedule I was also told $50 credit for military I was in the military from 1965 to 1971 and was not allowed the $50 credit

Customer Service

car was repaired well

Returned Clean

Likely to Recommend

Repair Quality

Car looks great. Took a little longer than what we expected. We understand that alot of work was created from the storm. It would have been best if the car could have been evaluated and then sent to insurance for approval. While we waited for insurance to have the car back would have been ideal.

Customer Service

There were times when we did not know when we were getting the car back. When we did talk with the office they were very friendly and professional.

Returned Clean

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Repair time took much longer than expected. They didn’t follow my instructions for the windshield repair and I seemed like I had to go back-and-forth communication was lacking.

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Returned Clean