Vive Collision of Thomaston

4.9 (480reviews)
98%
301 McMahon Dr.,  Thomaston,  CT  06787
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Shop AssistantSparkles

In operation 5 years.

VIVE Collision of Thomaston is proud to serve customers throughout Litchfield County and the surrounding Thomaston area for all their auto body needs. We provide a lifetime warranty and our team of highly trained professionals, from friendly customer care associates to knowledgeable estimators, are here to assist you every step of the way. Our technicians undergo continuous training to ensure your vehicle is always repaired properly. Being people-first, your safety and satisfaction are our top priority.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (480)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and attention to detail. Many highlight that repairs were completed to an exceptional standard, with vehicles returned looking brand new. Communication throughout the repair process received high marks, with customers appreciating regular text, email, and phone updates that kept them informed at every stage. Timeliness was also frequently noted as a strength, with several customers reporting their vehicles were completed ahead of schedule. A recurring positive theme was the friendly, welcoming, and knowledgeable staff who made the repair process seamless and stress-free. Some customers noted occasional delays in completion dates or communication gaps, and a few mentioned minor items that required follow-up attention - these are areas customers feel could be refined to further elevate the overall experience.
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"I am shocked at what a wonderful job they did!! It was amazing and they even washed and vacuumed my car. They dont get a ten, ..." Read more
"They were able to fix the scratches on the front bumper of my car. You wouldnt know anything happened. They also cleaned ..." Read more
"Excellent work and service. The staff were friendly and helpful, and set accurate expectations. Highly ..." Read more
"... seamless and quick service that VIVE delivered. I was thrilled with quality of repairs as well as cleaning the inside of my vehicle as well - BONUS." Read more
"paint jobreplacement parts all look good. tail light still out, headlights weren't changed, and rear view ..." Read more
"Absolutely fantastic communication and customer service from day one."
"Fortunately unfortunately we have been here before. Communication is always excellent and the work top notch. Great experience in a difficult time. Could not ..." Read more
"... VIVE that I dealt with was very friendly and nice. Was always able to speak to a live person whenever I called. Rent a car was at VIVE when I dropped off ..." Read more
"Repairs look good. Only complaint is on timely communication. The completion date got pushed a few times - which is fine. But ..." Read more
"I dont want to complain but I was not called or texted after dropping off the car with the promised time line of completion. I called ..." Read more

My Experience

Wonderful service - thank you! I love how nice and clean my car was inside and out.

Likely to Recommend

Repair Quality

Everything went perfectly according to the plan. No hassles, no timing issues

Customer Service

Pleasant, timely, knowledgeable.

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Repair Quality

Customer Service

My Experience

The team was professional from start to finish. They completed the repairs quickly, and the final bodywork was top-notch. I'd definitely recommend VIVE Collision!

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We will definitely recommend VIVE.

Repair Quality

Repairs were done quickly. Excellent job!

Customer Service

Amelia and Isabella were courteous and professional.

Returned Clean

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Returned Clean

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Returned Clean

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My Experience

Seams to be a good job .Any problem I’ll let you know.

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My Experience

You did a great job

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Returned Clean

My Experience

Excellent work and service. The staff were friendly and helpful, and set accurate expectations. Highly recommended.

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Returned Clean

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Returned Clean

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Repair Quality

Great work!! Recommend it

Customer Service

My Experience

You guys made the experience very easy from dropping off the car to getting a rental.i did not have to deal with the insurance at all really. Everything looks good, actually my car looks better than when I dropped it off. And thank you for detailing the car. That was a nice surprise. Thank you Holly S.

Likely to Recommend

Repair Quality

Quality job done in an efficient and seamless manner. From estimate to rental and repair. Very satisfied.

Customer Service

Extremely pleasant to deal with.

My Experience

Very pleased with the updates received during the repairs and quality of work.

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Repair Quality

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Repair Quality

They were awesome. Dropped it off, got all brand new parts, picked it up. Like brand new

Customer Service

Returned Clean