Vive Collision of Thomaston

4.9 (462reviews)
97%
301 McMahon Dr.,  Thomaston,  CT  06787
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Shop AssistantSparkles

In operation 5 years.

VIVE Collision of Thomaston is proud to serve customers throughout Litchfield County and the surrounding Thomaston area for all their auto body needs. We provide a lifetime warranty and our team of highly trained professionals, from friendly customer care associates to knowledgeable estimators, are here to assist you every step of the way. Our technicians undergo continuous training to ensure your vehicle is always repaired properly. Being people-first, your safety and satisfaction are our top priority.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (462)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professional staff, and excellent communication throughout the repair process. Many highlight that their vehicles were returned looking brand new, with several noting the added bonus of interior cleaning. Customers frequently commend the seamless experience, from rental car coordination to insurance handling. Regular text, email, and phone updates were widely appreciated, keeping customers informed at every stage. Numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned isolated concerns about delays and completion timelines, as noted directly in their feedback, though these were generally understood as minor. Overall, the shop earns strong loyalty and recommendations.
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"I am shocked at what a wonderful job they did!! It was amazing and they even washed and vacuumed my car. They dont get a ten, they get ..." Read more
"... results of my repair at VIVE Collision Thomaston! My car looked brand new inside and out .. thank you! 😊" Read more
"... , Covered all Grounds, Very Patient An Percise , The Body Work Came Out Beautiful, Nothing short of great , would definitely recommend to patrons." Read more
"... seamless and quick service that VIVE delivered. I was thrilled with quality of repairs as well as cleaning the inside of my vehicle as well - BONUS." Read more
"... fix the scratches on the front bumper of my car. You wouldnt know anything happened. They also cleaned the inside of my car! Great job!" Read more
"Brought the car in Tuesday and was told I would get it back a week later, but it was done on Friday the same ..." Read more
"Vehicle was finished earlier than estimate."
"Excellent communication throughout the process. Finished early and the quality of work is great. Thank you!"
"took almost a month for repairs, and all of them were not completed 100%. took a long time, and some small things left ..." Read more
"Gave 2dates and was not ready took longer then they promised"
"Absolutely fantastic communication and customer service from day one."
"Fortunately unfortunately we have been here before. Communication is always excellent and the work top notch. Great experience in a difficult time. Could not ..." Read more
"Excellent communication throughout the process. Finished early and the quality of work is great. Thank you!"
"... VIVE that I dealt with was very friendly and nice. Was always able to speak to a live person whenever I called. Rent a car was at VIVE when I dropped off my car ..." Read more
"I dont want to complain but I was not called or texted after dropping off the car with the promised time line of completion. I called ..." Read more

Likely to Recommend

Repair Quality

They were awesome. Dropped it off, got all brand new parts, picked it up. Like brand new

Customer Service

Returned Clean

My Experience

The car looks good and drove fine so far so good job team . If it continues to drive fine I will definitely recommend you to people I know , thanx

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Good service

Customer Service

My Experience

You guys made the experience very easy from dropping off the car to getting a rental.i did not have to deal with the insurance at all really. Everything looks good, actually my car looks better than when I dropped it off. And thank you for detailing the car. That was a nice surprise. Thank you Holly S.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Looks like new.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Nice people to work with. Greag job on the car. If i need work done in the future ill be back

Customer Service

Likely to Recommend

Repair Quality

Things were not completely fixed with our truck. Our intercooler was not hooked up properly upon return plus our horn isn't working. Nervous.

Customer Service

My Experience

Very nice people working with my Mitsubish thank you so much for everything you team did

Likely to Recommend

Repair Quality

Very nice work team work on my car I’m very happy for everything they did thank you 🙏

Customer Service

Likely to Recommend

Repair Quality

Thank you for an excellent experience through a tragic situation!

Customer Service

Thank you for an excellent experience through a tragic situation!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very fast service. And the communication was really great. Communication with my insurance company was on point and effective.

Likely to Recommend

Repair Quality

Car looks like nothing ever happened to it.

Customer Service

Emilia, Isabella and the crew were awesome through it all. Thank you

My Experience

Wonderful job! Thaank you

Likely to Recommend

Repair Quality

Staff was very thorough and courteous.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Communication clear and efficient. And the work was done timely and looks great!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I’m very happy with Vive that did such a beautiful job and my car

Customer Service

Very satisfied you did a beautiful job I’m so so happy of yours guys