Rays Collision Services
In operation 47 years, 18 years at this location.
Rays Collision Services has been serving St.Augustine for over 40 years.We repair all makes and models of cars and trucks. Rays also works with all Insurance Companys.
- Free Estimates
- Insurance Company Assistance
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ray's did an excellent job. Customer service was fantastic. They kept you updated and informed. The quality of the work was excellent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
TJ is great! He works hard to make the customer happy. The results are top notch. He's like a great surgeon you really don't want to see.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The paint on the roof of my truck was eroding and rusting. Ray’ made it look brand new. The blending between roof and side panels is invisible. I will bring all my collision work to Rays.
Customer Service - 5.0/5.0 -
Victor was great. He gave a fair estimate with realistic expectations. He gave me updates during the work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
TJ - was an excellent communicator and handled the insurance side of the claim with ease. And, the Navigator looks brand new again...
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very pleased with the repairs. They kept me well informed.
My Experience - 5.0/5.0 -
Victor was very helpful, friendly and provided excellent service! The best place to go for bodywork in Saint Augustine
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
TJ did an excellent job in ensuring that the issues with my truck were resolved. Very satisfied!
Customer Service - 5.0/5.0 -
TJ did an excellent job in ensuring I was satisfied with the work on my my truck.
Returned Clean
My Experience - 5.0/5.0 -
They totaled my car so I can’t
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
I really have been struggling with the idea of providing any feedback but you guys keep pushing for one. My first I counter was very professional and I agreed to a quote without any push back. Though out the process I had to initiate contact for updates. Although the repairs took 2X the original quoted time frame, the workmanship was subpar. We can definitely noticed that corners were cut to complete the work. The truck was delivered with greasy fingerprins on door panes and sand like particles all over seats and center console.
Customer Service - 2.5/5.0 -
The initial contact was very professional however, the completion date got pushed back three times doing those three times I’m the one that had to initiate contact with multiple phone calls only to find out that the work was not completed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks new.
Customer Service - 5.0/5.0 -
Very satisfied, work completed sooner than expected and final cost was lower than quoted. I have used Ray's in the past and will use them in future when needed.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would 100% recommend!
Repair Quality - 5.0/5.0 -
"TJ" did an excellent job in getting the repairs set up and completed! "BOE" is an excellent business owner and I am 100% satisfied with RAY'S
Customer Service - 5.0/5.0 -
Excellent! Everyone that I had any interaction with was very courteous, friendly, and professional!
My Experience - 5.0/5.0 -
Car looks nice. Everyone was friendly and helpful. Worked with me well and did what they promised. Nothing went south and all went smoothly.
Likely to Recommend - 0.5/5.0 -
Although there are several positive reviews online, my experience and this entire process was horrible. I feel the ball was dropped with Rays. There were 4-5 supplements submitted. I got the following excuses: 1. Technician was terminated and another picked up the case. He found more. 2. Insurance company delays with approving supplements 3. Ordered incorrect harness and the one that’s needed outside mechanic needs to work on it 4.another supplement approval 5. Another supplement approval 6. Car was transported to another shop to be worked on. 7. Car is 100% complete but we are waiting on a $104.40 payment. (Week later I was given option to pay out of pocket)
Repair Quality - 3.5/5.0 -
Received vehicle with indicator light still activated. Was told to drive and perhaps it would go off. Had to return vehicle after a week due to light not turning off.
Customer Service - 1.5/5.0 -
Communication was less than subpar. I kept being told car would be done “within next week” only to be held nearly a month and a half longer. Blame continued to be shifted to payment company, or technician that was terminated, or outside company that had to do work on the vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Victor from Rays is the best. I was hit twice in 1 month, he ran 2 claims like a pro and had me on the road as quick as he possibly could. Thanks