Rays Collision Services
In operation 47 years, 18 years at this location.
Rays Collision Services has been serving St.Augustine for over 40 years.We repair all makes and models of cars and trucks. Rays also works with all Insurance Companys.
- Free Estimates
- Insurance Company Assistance
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The repair was fine the delays of approvals for hidden damage claims by TMnA was the biggest issue which was not in their control
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
When problems (hidden damage) occurred they would contact me but unfortunately when TMNA was not approving. The hidden damage claims I was not being told there were issues. Only when I contacted them they would inform me that the hidden damage claims were not approved so I was a little annoyed that asome more feedback about the issue of non- approvals so I could push to get approvals would be appreciatef
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful team during a not so fun time
Customer Service - 5.0/5.0 -
Very caring and communicates well
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ray’s did a great job! Victor was clear and communicated with me every step of the process! The car looks as good as new and they matched the paint perfectly!
Customer Service - 5.0/5.0 -
Victor did a great job! He explained my options clearly. He communicated about the process and got the job done fast.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Car looks good and really like the sales peoplie.
Repair Quality - 5.0/5.0 -
Professional, courtesy,, and on time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Victor did a great job, and other than the phones being down for a week, everything was fine!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My experience was a great one.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
There's no way to tell that a repair was made on my car. She was washed and shiny when I picked her up.
Repair Quality - 5.0/5.0 -
The work performed on my car was second to none. They are truly masters of their craft.
Customer Service - 4.5/5.0 -
Communication about parts, progress of repair would be helpful.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was very satisfied with my Service and Victor who walked me through the process. I paid upfront for the replacement of my side mirror. It took took less time than I thought and I received a partial refund. Having been to other car service centers as a woman, I would not have known to ask, but as an honest service I was handed a check at check out. So my fellow sisterhood if you need collision work in the future use Rays on Wildwood Dr. and ask for Victor.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I’d recommend body work without hesitation. If part replacement needed, I would have a conversation first.
Repair Quality - 2.5/5.0 -
SUV brought in September 3, 2024. Body work for rear quarter excellent. Heavy delays with blind spot sensors and calibration a big issue, so therefore not a higher satisfaction rating. Victor, Ted, TJ, and John did their best, however SUV still not calibrated properly. Insurance shares responsibility for delays. New vehicles by law are qualified for new replacement sensors. Lesson learned all around.
Customer Service - 3.5/5.0 -
Ted my service handler did his best, but could have done better. Again, insurance deserves responsibility as well with wasting time getting the required parts for repair into the shop ASAP. Communication and follow up could have been better.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the job they did for me. They were able to work around my schedule.the car looks great. Would highly recommend
Customer Service - 5.0/5.0 -
No issues
Returned Clean
My Experience - 5.0/5.0 -
I heard good things about Ray's took my truck there for repairs they did an excellent job on my bumper and blending the paint. Victor was very helpful with keeping me informed as to the status of my truck. I would definitely recommend Ray's Collision just ask for Victor
Likely to Recommend - 5.0/5.0 -
Take my cars there when needed
Repair Quality - 5.0/5.0 -
Car came out great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ray's employees went above and beyond to please me and to do the job right. The difficulties that developed were not their fault. They did eveything they could to fix the problem and in a timely manner.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I needed to follow up, when it turned out that Ray’s had already received a part they needed, in order to repair my vehicle.