Rays Collision Services
In operation 47 years, 18 years at this location.
Rays Collision Services has been serving St.Augustine for over 40 years.We repair all makes and models of cars and trucks. Rays also works with all Insurance Companys.
- Free Estimates
- Insurance Company Assistance
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ray’s is the best place in town. Don’t go anywhere else to have your car repaired.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Ted did not return phone calls. I called him about four times and did not get a return phone call.
Customer Service - 5.0/5.0 -
The work was very good.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've already handed out a couple of your cards.
Repair Quality - 5.0/5.0 -
Great company and super nice employees, they know their stuff.
Customer Service - 5.0/5.0 -
TJ was my go to guy and he put up with all my questions and my husband's changes. All the guys that I met there were super courteous.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Vehicle took 47 days to repair and insurance would not cover rental because they claimed the shop delayed the repair and caused me to call daily for over a week to the rental car, Ashley the insurance broker and caught stuck in between Ray's and Geico dispute. Had to get on a conference call to get the two to talk. Also, had issues with overspray which was attempted to be fixed in the parking lot by a non-technician and cause the paint on the hood needing to be fixed from the non-technician doing the repair quickly.
Customer Service - 2.5/5.0 -
See first answer
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Anyone…anytime!
Repair Quality - 5.0/5.0 -
The team at Ray’s was super friendly and provided several options for my repair. They stayed in contact during repair process and everything was completed faster than promised and I am completely satisfied! Great spot and will return!
Customer Service - 5.0/5.0 -
Easy to work with and great folks!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great place really enjoyed working with Victor actually referred you some more work.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did exactly what i asked for and did it on time. Highly recommend them
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
On time on budget. Great work. Highly recommended
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rays did an amazing job helping out with my dually. I am so appreciative of Victor and his team
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Usually good communication. Unfortunately was not made aware of updated payment policy until at Ray’s to pick up car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am very pleased with the final results of the body work but the work took twice as long as expected due to delays in obtaining spare parts. I was expecting a discount to compensate the inconvenience but ended up paying more than anticipated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
My concern with Rays is not the customer service or the repair. It took me about 8-9 days just to get the car into the shop. The car was dropped off on a Tuesday and I knew there would be additional damage not seen on the original estimate. I called/stopped by on that Friday morning and they had not even taken the damaged parts off to see what additional damages were present. After the disassembly was completed there were additional damages found and an adjuster had to approve the additional work/costs of repair. Then the supplier sent the incorrect parts (certainly not Ray’s fault). All this added up to additional time for the repair. It was a $5,000 repair (no frame damage) that took over 30 days. The repair time just seemed to be longer than necessary. But I will say again, the repair was done right and looks good.
Repair Quality - 4.5/5.0 -
The repair looks great. I was impressed with the workmanship of the repair.