Rays Collision Services
In operation 47 years, 18 years at this location.
Rays Collision Services has been serving St.Augustine for over 40 years.We repair all makes and models of cars and trucks. Rays also works with all Insurance Companys.
- Free Estimates
- Insurance Company Assistance
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
My concern with Rays is not the customer service or the repair. It took me about 8-9 days just to get the car into the shop. The car was dropped off on a Tuesday and I knew there would be additional damage not seen on the original estimate. I called/stopped by on that Friday morning and they had not even taken the damaged parts off to see what additional damages were present. After the disassembly was completed there were additional damages found and an adjuster had to approve the additional work/costs of repair. Then the supplier sent the incorrect parts (certainly not Ray’s fault). All this added up to additional time for the repair. It was a $5,000 repair (no frame damage) that took over 30 days. The repair time just seemed to be longer than necessary. But I will say again, the repair was done right and looks good.
Repair Quality - 4.5/5.0 -
The repair looks great. I was impressed with the workmanship of the repair.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have been sending friends and family there for years
Repair Quality - 5.0/5.0 -
Outstanding workmanship
Customer Service - 5.0/5.0 -
Great communication kept me up to date on the progress of my vehicle
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service as always
Customer Service - 5.0/5.0 -
Ted was awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful Job.
Customer Service - 5.0/5.0 -
Very, very responsive.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Not a lot of communication or updates, but when I called, everyone was very nice and responsive
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There is a team effort approach at this business to excellent body & paint work, with a very strong commitment to communication and customer satisfaction. Beau runs an excellent business.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, quality work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Never had better
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Treated well and professionally.
Repair Quality - 5.0/5.0 -
Total experience was good. Only exception would be follow up return calls could be improved.
Customer Service - 4.5/5.0 -
Phone call followups
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have
Repair Quality - 5.0/5.0 -
Very proficient
Customer Service - 5.0/5.0 -
Very accommodating
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I can only say good things about Rays. Extremely courteous, very professional, and good communications every step of the way. We were in a very difficult spot with insurance companies and they helped us navigate our way through things
Customer Service - 5.0/5.0 -
TJ was very easy to work with and helped us through a very difficult claim process. He’s very professional and courteous and deserves a big shout out
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly and professional service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Very satisfied with the quality of the work performed.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Honestly, no one wants to be in a position where they are without their own car due to a wreck, especially if the other driver was at fault. I really do appreciate the professionalism and the time these people gave to me so that my car was repaired the right way. I know that car parts can be delayed and I was appreciative of the updates. This job cannot be easy especially with upset people coming in all day. Thank you guys!!