Rays Collision Services

Likely to Recommend - 0.5/5.0 -

I wouldn’t recommend it to anyone.

Repair Quality - 1.0/5.0 -

My car came back looking beautiful however it took over 2 months to complete.

Customer Service - 1.0/5.0 -

My car came back looking beautiful however it took over 2 months to complete when I was estimated 6 days. The communication I received was very unprofessional. When I would call they would say my car was getting cleaned and it would be ready the following day and then the next day would come I would get no phone call. I finally went up there in person to retrieve my car they let me pay and everything said it was ready then they couldn’t give me my car because lights on the dash were on which no lights were on when I dropped the car off. The price started at 3k and went up over 7k. Not impressed won’t be returning.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

You can tell these folks are friendly and very helpful.

Repair Quality - 5.0/5.0 -

Perfect job fair price. Highly recommend Ray's for your fender bender!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Rating based on personal experience. This was not the first time I had a car serviced at a body shop throughout my 44 years of car ownership though it was this first time with this vehicle which is a 2019 year model My experience from after 3 days after I dropped off the car inclusive of when i came back on a Tuesday to have the part replaced was less than stellar. The tire still rubs against the inside of the splash guard when turn all the way to one side. John told me he would have to contact Toyota and get back to me. He continued to say that may take some time. We agreed he would be able to get back to me by Friday. No call!

Repair Quality - 1.0/5.0 -

Evaluation is from outside of vehicle only not underneath where some of the work was performed. When asked to put the car on a lift twice to inspect, the first individual suggested I get a jack and get on the ground to view or hire someone else. When returning to put on new part that was installed in a sub-standard manner I was told by John no lift was available.

Customer Service - 2.0/5.0 -

After the car being dropped off 3 days prior, I called to inquire regarding progress. I was told on the phone that they were awaiting the keys and signed paperwork to proceed. Keys were given to them upon drop off and paperwork completed at that time. I was told parts were ordered and on-hand after estimate the week prior to limit the time for completion and it would be completed in 1 1/2 weeks on the outside even if there were additional parts required for assembly. Upon following up at 2 weeks they relayed they were awaiting a part from TX. It was communicated by John at 2 1/2 weeks they were doing some quality control and found issues that needed adjustment. Finally was able to pick up car on the 23rd day. At first glance a piece of molding didn't fit right. Quality control? When pointed out to John there was no conversation. He immediately said a new part would be order to replace. I had to come back days later to have it installed while waiting.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

excellent work!

Customer Service - 5.0/5.0 -

great group of guys!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Please see updated Google comments online.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and communication!

Customer Service - 5.0/5.0 -

Great service and communication!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kept me informed throughout Quality workmanship

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Shane did an awesome job. Ted was helpful through the whole process.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks as good as it did before I hit a deer.

Customer Service - 5.0/5.0 -

Ted kept me updated regularly on the repair progress. Because of supply chain issues and the amount of damage to be repaired, Ted let me know what was finished and what still needed to be completed. Ted knew all about my car and was able to answer any questions I had.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This is the second time I’ve had a car repaired at Ray’s. Both times they did excellent work. My 2021 Ford Escape only had 8000 miles on it. Made it good as new. Thank you Victor.

My Experience - 5.0/5.0 -

Very professional employees that did a great job communicating with us while our car was being repaired. Would definitely recommend this business to our family and friends!

Likely to Recommend - 5.0/5.0 -

Every opportunity our Family has, we will do

Repair Quality - 5.0/5.0 -

Thorough and professional at a fair price.

Customer Service - 5.0/5.0 -

Ray's Team, Ted to be especially complimented, provided I and my Family with stellar customer service support and communication.

Returned Clean