Rays Collision Services

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

The initial job was good, not happy an employee mistakenly caused damage to the car. But i appreciate being told it happened and was fixed.

Customer Service - 2.5/5.0 -

Was told my car was being picked up Tuesday afternoon. Called twice and was told truck was on the way at 430 pm. No one arrived until the next morning.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I was referred to them by a friend and I would certainly pass that along to any of my friends that I know need bodywork

Repair Quality - 5.0/5.0 -

Getting the parts Took a while but other than that I am very satisfied with the repairs

Customer Service - 5.0/5.0 -

Customer service was good

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Likely to Recommend - 5.0/5.0 -

Thanks!

Repair Quality - 4.5/5.0 -

Excellent workmanship (noticed so far)! Thank you. Would have given a 10 except it took several days longer than originally promised. Still, 9 is outstanding!

Customer Service - 5.0/5.0 -

Great!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very friendly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Service was professional and very prompt

Customer Service - 5.0/5.0 -

They were very professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent customer service too!

Customer Service - 5.0/5.0 -

Hahaha... just commented on this. Outstanding.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

A quick, professional and very efficient job well done. I will not fail to spread the word.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Our car looks just as good as when it was new! They did a great job repairing our car after an accident. I would do business with them again.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quality work that didn’t take forever to get done. Listened to what I wanted done and went above and beyond. Thank you!

Customer Service - 5.0/5.0

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Likely to Recommend - 0.5/5.0 -

The worst customer service ever.

Repair Quality - 0.5/5.0 -

The worst communication skills I have ever dealt with a service company.

Customer Service - 0.5/5.0 -

I had to call them continually to find out what was going on. John Hunter was my rep and he knew nothing about what it was going to take to fix the car. He never returned my calls on a timely basis.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great work at a reasonable price. good customer service too.

Customer Service - 5.0/5.0 -

great result

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job! My Juke was repaired in a timely manor and looks as good as new. The paint job is a perfect match.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am glad I followed up on lead from Bozart Ford having a choose you to fix my SUV.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

After 2.5 weeks of my Chevrolet Suburban being at Rays Collision only 3 hours of work was put into my vehicle. Due to this I am very close to paying out of pocket for my rental. I ended up transferring my car to a different collision center. They had to reorder parts but somehow repairs have already begun. I have always used Rays Collision when I have needed repairs, but I am definitely disappointed with my repair experience this time. I am not sure if I will being using Rays Collision in the future.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My car was at the shop 2.5 weeks. No repairs completed.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Unethical business practice due to lack of transparency

Repair Quality - 2.5/5.0 -

This rating is for back end insurance claim. The majority of the remaining survey responses relate to additional work I intended to have completed at Rays until the lack of transparency in terms of cost for the real estimate occurred. See additional responses for specifics.

Customer Service - 0.5/5.0 -

Estimate doubled! Quoted 2800, when they took a further look at the truck repair price increased to 5900. Was not informed that I would be charged for further investigation into the damage and the second estimate. When I decided not to move forward with the repair was told I needed to pay for the disassembly and reassembly for the real estimate that doubled. This is truly an unethical practice! I should have been told up front about the cost to provide an accurate estimate! My issue is not the increase in the estimate but with the lack of transparency that it would cost me 250.00 for an accurate estimate.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Ray's Collision did a good job for me. The car looks like brand new. I was completely satisfied with the customer service as well.

Customer Service - 5.0/5.0 -

Very satisfied.

Returned Clean

Likely to Recommend - 2.5/5.0 -

Neutral on this because I would’ve taken it to the Chevy dealership bodyshop but Progressive had me take it to Rays.

Repair Quality - 3.5/5.0 -

Items that were noted when first turned in were not completed when I was told the car was ready for pickup. So it had to go back to the Chevy dealership to get completed.

Customer Service - 3.5/5.0 -

Too many people involved and some were not abke to answer questions because they werent the ones dealing with the repair and didnt have answers.

Returned Clean