Reflective Auto Collision

4.7 (68reviews)
94%
813 Gibson S.E.,  Albuquerque,  NM  87102

In operation 27 years, 24 years at this location.

Here at Reflective Auto Collision we are know to take a lot of pride for the little details that mean the most. Like only accepting quality work once completed. Nothing less than perfection. We are a family run business going on 2nd generation ownership since 1999. We have over 5 decades of experience on the new cars but also the older classic cars, for all you car collectors out there. We can fulfill all your car needs, whether it be a small fender bender or some extensive work on a classic car. New or Old, Small or Big. Anything you can think of, we can do it. Come on down and "Lets See How Reflective, Reflects On YOU!!!!"

Services
  • Free Estimates
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (68)

Likely to Recommend

Repair Quality

I picked 9 instead of 10 because I am still waiting on the final part to be installed. Reflective has done an amazing job so far.! Love their work!

Customer Service

Returned Clean

My Experience

Steve and his team did an excellent job repairing the damage to my front bumper.

Likely to Recommend

The service was excellent.

Repair Quality

Steve and his team did a great job repairing my vehicle. No complaints.

Customer Service

Returned Clean

My Experience

My car looks like if nothing happened, the color match is really good as well. They have good service but I think they can be better. The technician and the office need better communication skills. Because of their lack of communication there was a lot of confusion and caused a lot of frustration on my end. Overall not a bad experience they were very kind and apologetic.

My Experience

Very prompt service, with supreme work and will recommend your shop to any one I know that need body work. Also return for more work to my truck I need done

Likely to Recommend

Very clean shop

Repair Quality

Was very helpful and up front on all work and pricing most courtesy and helpful staff would recommend to all my friends.

Customer Service

Completely satisfied

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Did a great job on the car. Steve at the front desk was also incredibly helpful answering all of my questions.

Customer Service

Returned Clean

My Experience

The team was great, and time efficient.

My Experience

Pleasant people to be around.

Likely to Recommend

Repair Quality

Customer Service

Nice people

Returned Clean

My Experience

Thank you so much for repairing my vehicle, your team is fast and my car looks nice again. Thank you everyone Mrs.

My Experience

The body shop manager, Steve Sena, from Reflective Auto Collision failed to properly ensure the initial estimate was accurate and completed to its entirety. He notified me twice that my vehicle was ready for pick up yet the mechanical issues were not addressed or resolved. During the first pick up (Friday) the manager, Junior Maldonado was notified the mechanical issue was still present and his solution was for me to go to a store and get a spray to “spray it.” Come Monday Steve notifies me my vehicle is ready for pick up as the issue has been resolved. However when I arrived the mechanical issue remained unresolved. I was told a number of excuses "it is out of our hands, we make mistakes no one is perfect, we are busy." Although the body work was completed the mechanical issues remained unresolved and unfixed. I do not recommend this auto shop to anyone especially since they do not care for the satisfaction and wellbeing of their customers as they are marking vehicles "complete" when in fact they are not. This puts customers at risk and ultimately leaves Reflective Auto Collision liable.

My Experience

Costumer service and all the personal stuff is so nice, fast and clean work.

My Experience

My Experience

They repaired my truck very quickly

My Experience

Steve was really wonderful. He kept me updated on the whole process. The whole team was really nice and helpful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

This is the only auto shop I would recommend from now on

Repair Quality

Customer Service

Steve was amazing

Returned Clean

Likely to Recommend

Repair Quality

Great service! Kept me in the loop throughout the whole process.

Customer Service

They are great! I was there for work, they gave me a ride to get to work after my vehicle was was towed to them.

Returned Clean

My Experience

I am not Charles Gurd; I am George Peknik, who is also on the insurance policy.

Likely to Recommend

Repair Quality

All good. Excellent customer service. Appears like a job well-done.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Awesome job!

Customer Service

Good

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean