Reineke Ford Bodyshop of Lima
In operation 66 years, 16 years at this location.
Reineke Bodyshop of Lima represents Ford Motor Company in the Auto Collision repair business in the Lima and surrounding communities. Along with being Ford certified for body repair we also have I-car trained technicians that are trained for all makes or models. We also provide cutting edge aluminum repair for 2015 & up Ford F-150 Pick Up Trucks. Combined with our lifetime warranty on body and paint repairs, we provide timely repair with great service and communication throughout the repair process.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend them to anyone
Repair Quality - 5.0/5.0 -
I think you did excellent work on my car and I would recommend you to anyone
Customer Service - 5.0/5.0 -
You were very helpful and answered anything I asked and were done in a timely manner and even got it in earlier than the shop I was going to go with
My Experience - 0.0/5.0 -
Repair is NOT COMPLETE. After waiting for, not " a week" as I was told at the initial estimate, which I assumed to mean 5 working days, but 10 working days, I had to bring my spare key in to unlock the truck because someone locked the key in it. When I did, I was told THEY had broken the passenger side interior door handle and it would be replaced at no charge. When I picked it up, at 13 working days, after leaving the dealership I found it HAD NOT been replaced and is still broken. Also, exterior detailing was poor, I had to scrape some sort of residue, looked like clearcoat, from the driver side front fender with my thumbnail. I WILL insist the handle be replaced, and I expect the exterior to be clean and polished when you do so. I will expect to be hearing from you shortly.
Likely to Recommend - 4.5/5.0 -
I would rate the body shop as great work the service department I would not
Repair Quality - 2.5/5.0 -
My car is still not fixed right after a month and half. I did not have a issue with the body shop. The service department can not get my car right. They where good about fixing problem when I pointed them out
Customer Service - 4.0/5.0 -
My car is still not fixed right after a month and half. I did not have a issue with the body shop. The service department can not get my car right. They where good about fixing problem when I pointed them out
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
I asked several times on a time frame so I could use my van until they were ready and did not get a stable answer. Then when they called to tell me the can was done the dis not call the numbers I told them to call.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff did an amazing job with communication! Would do business there again!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
For the body shop.
Repair Quality - 5.0/5.0 -
They did excellent work.
Customer Service - 5.0/5.0 -
Employees in the body shop are very friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
Got a quote at another shop that told me they could complete the job in under a week and give me all new before market parts. Rieneke took over 2 weeks to fix my car and their customer service was not good. I had tried to contact them 3 days in a row to check on the status of my car and they kept transferring me to a voicemail. Turns out the guy had been let go. When I asked the lady if there was anyone else I could speak to she said “no all I can do is transfer you” in a snotty tone. I would not go back there again to have work done on my car. It does look nice for the most part I will give them that, but the customer service aspect was awful. I also can tell a noticeable difference with my headlights, the one they installed is used and hazy. I feel for the amount of money being paid/time spent a brand new one should’ve been installed. As far as working with Grange I’ve had no problems and have had good customer service.
Customer Service - 1.5/5.0 -
As stated previously I could not get ahold of anyone for 3 days. I would call the dealership bc I didn’t have a direct line to the body shop. the lady kept transferring me to a voicemail of some guy. Turns out the guy didn’t even work there anymore. And when I asked her if there was anyone else I could talk to in regards to my car she said that all she could do was transfer me. Very poor service. It took me calling my adjuster for them to finally get in touch with me. The lady at the front desk of the body shop was very nice and did apologize when I told her what had happened, but I still would not go back or recommend them to anyone.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
Did not fix computer lights that came on after someone hit my car. Told me it would cost me $100. To run the computer and probably $800/1000 to fix. They also could not understand why I didn't take it to Lima Auto Mall to get it fixed.
Customer Service - 3.5/5.0 -
The lady at the desk was very friendly