Reliable Collision Repair

5.0 (2,053reviews)
99%
31 Providence Street,  West Warwick,  RI  02893
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In operation 33 years, 6 years at this location.

Reliable Collision, located in West Warwick, has been serving Rhode Island as well as neighboring Massachusetts & Connecticut for over two decades. Reliable’s staff of highly trained Auto Collision Repair Technicians bring the benefit of Knowledge and Experience into every job they perform. “It’s all about getting your repair done right… and on time,” says Reliable Collision owner Randy Bottella. Randy also knows that Quality Workmanship is only part of the equation; at Reliable, the collision repair process begins with excellent customer support provided by a courteous service staff and finishes with the successful completion of your job. Randy Bottella is the owner and operator of Reliable Collision in West Warwick, RI. Randy’s experience and expertise in the Auto Body Repair industry has enabled his company to become a respected industry leader. As a Consumer Advocate Randy has fought hard to insure that Rhode Island Auto Body Shops adhere to a strict code of standards and business

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - National®
Payment Types
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Alfa Romeo
Chrysler
Dodge
Fiat
Ford
GM
I-Car
Jeep
Kia
Nissan
Ram
Volkswagen
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Email

Reviews (2,053)

Customers say
Overall Customer Satisfaction
Customers consistently praise Reliable Collision Repair for exceptional service quality, with vehicles frequently described as looking brand new or showroom-ready upon return. The repair workmanship, paint matching, and attention to detail receive high marks across numerous reviews. Communication is a standout strength, with customers appreciating regular text message updates throughout the repair process. Staff professionalism, friendliness, and willingness to handle insurance coordination are frequently highlighted as making stressful situations much easier. Timeliness is generally strong, with many customers noting their vehicles were completed ahead of schedule. A few customers noted minor areas for improvement directly in their feedback, including occasional delays due to parts back-orders, isolated sensor or component issues discovered at pickup, and infrequent gaps in proactive communication updates. Overall, customers express high satisfaction and loyalty, with many noting they are repeat customers and actively recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"They kept me informed every step of the way. Their service was impeccable and staff care about you having a positive experience. My car was just like new when ..." Read more
"Reliable collision is one of the most professional business's Ive ever dealt with, in any field. Well organized, never any confusion or miscommunication. ..." Read more
"... to me as if the collision did not even happen. The professionalism and high quality of service and repair as well as the friendliness allows me to give this repair ..." Read more
"... absolutely amazing throughout the entire process. They handled everything for me so I didnt have to stress or worry, which made an unfortunate situation so ..." Read more
"I had an outstanding experience from the moment I dropped my vehicle off for repairs through the day I picked it up. Top ..." Read more
"... throughout the whole process. Repairs to my car were completed a whole week in advance from estimated completion date which was so awesome! Thank you again for all ..." Read more
"They were ahead of schedule and did a great job on my car so happy and they help me with my deductible"
"I was told my car would be ready on the 28th of May and it was completed on the 20th of May. Also it is so ..." Read more
"... loaner was a brand new Toyota that was great to drive. I was constantly kept up to date with texts and my truck was done early. When I picked it up the repairs were ..." Read more
"I wouldn't think about going anywhere else! Always a beautiful job and reliable makes things easy and seamless. Don't ever change you guys are top notch!"
"... service.. my car looked new… on time completion of work… excellent communication throughout repair.. my go to body shop" Read more
"... repair process and completely professional. Truly appreciated the text messages informing us of the status of the repair. Our car was impeccably cleaned when ..." Read more
"... and they also told me when the parts would come in. They really conversed with me and kept me alerted about anything." Read more
"Seamless process, weekly updates on progress, work is top tier, the staff are friendly and easy to work with. Highly, highly ..." Read more
"... looks as good as it did when new, if not better. They provide great communicationupdates throughout. Staff are always professional and friendly. Ive taken my ..." Read more

Likely to Recommend

Repair Quality

Amazing job, looks like nothing happened. Having the interior detailed was a nice surprise. So happy with the outcome and communication throughout. Wouldn't go to any other shop!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you to EVERYONE involved in the repair of my Subaru. Due to unfortunate circumstances this is my second time at Reliable, but knew there was no other choice in repair shop. Five years later and the same excellent work and service! My car looks (and smells!) brand new! Hopefully third time is not a charm but if it is, I’ll be back. :)

My Experience

My Experience

Reliable Collision was awesome to deal with! Thank you!!

Likely to Recommend

Repair Quality

Reliable is very reliable ! Great place to make your car new again :) Richard

Customer Service

Reliable collision was great to work with!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was great. Very please with the service and quality of work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you to all the staff at reliable and for keeping me updated with the progress and coming in under estimate and the repairs to my vehicle and the great detailing job thank you🙋🏼‍♂️

Likely to Recommend

Repair Quality

Very happy with your service keeping me updated getting it done ahead of time. Great job on all the bodywork and fantastic detail. Thank you all.🙋🏼‍♂️

Customer Service

Very happy with your service keeping me updated getting it done ahead of time. Great job on all the bodywork and fantastic detail. Thank you all.🙋🏼‍♂️

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

These guys were very easy to use and gave me frequent updates on my cars status. Its all new again and they washed the inside and outside of my car, absolutely love the way they handled my car and me in this process.

Likely to Recommend

I've had to use Reliable twice and I would recommend them.

Repair Quality

Customer Service

The employees are friendly and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Couldn’t be more satisfied than I am with Reliable Collision. You make the experience of car repair super painless. I wouldn’t go anywhere else!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks great! Thank you for saving me money. I will definitely recommend this Buisness to others!

My Experience

Well done!!!

My Experience

Everyone was very kind and patient and provided great communication about what I could expect and when my car would be ready. It was also ready six days earlier than estimated. They were also conscientious about checking my rental vehicle for forgotten items when I dropped it off. The whole experience was very positive. Good people and great work!

My Experience

The car looked better than new. I was quite pleased with it

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have recommend many friends to Reliable Collision.

Repair Quality

As always car is returned in show room condition. I have been doing business with Reliable collision since 2009.

Customer Service

Very professional, and helpful with dealing with insurance companies.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They always do a great job matching and blending the paint. The body panel seems are even. The car came back all freshened up.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

as always

Repair Quality

perfect as always

Customer Service

great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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