Rf Collision

4.9 (1,067reviews)
98%
2555 Rochester Road,  Canandaigua,  NY  14424
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In operation 109 years.

RF Collision of CANANDAIGUA is a certified collision repair shop, which ensures customers that their collision repairs will adhere to the latest industry quality and safety standards. This certification guarantees that collision repairs will be performed according to the manufacturer's repair protocol by a properly trained and qualified technician, using the correct tools and equipment for the job. This certification was provided by Assured Performance Collision Care of Aliso Viejo, California, a nonprofit consumer advocacy organization that promotes automotive safety within the collision care industry. Less than 5% of Body Shops in the U.S. are able to meet the requirements for certification and recognition.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (1,067)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team receives high marks for professionalism, friendliness, and keeping customers informed throughout the repair process via calls, texts, and emails. Complimentary interior and exterior detailing is frequently highlighted as a standout bonus that exceeded expectations. Timeliness is generally well-regarded, with many repairs completed ahead of schedule. A small number of customers noted areas for improvement, including more consistent communication during delays, thorough final inspections before vehicle return, and clearer timelines, all of which reflect direct customer input rather than any systemic issue.
AI-Generated from reviews written in the last 12 months
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"I had a fantastic experience at this body shop. The staff were all incredibly kind, polite, and professional. ..." Read more
"The service here is great. They kept me posted on everything that was happening with fixing my truck. ..." Read more
"... that the car came back clean and detailed as well. Top notch work and customer service." Read more
"Very friendly, professional and understanding. Exceeded expectations"
"Every person from the front desk, to the shop, and the final deatailing was excellent."
"It was ready literally weeks earlier than I expected. I was originally told it would be a few weeks and ..." Read more
"... happening with fixing my truck. When I picked it up, it was immaculate inside and out! I hope I don't have to come back BUT if I do need more work - this ..." Read more
"Being told it will be done one day only to be called and told it will take an extra day, and this ..." Read more
"A little later than initially anticipated, but they were very transparent in their updates"
"They got me in fast and had my car fixed within 3 days!"
"... were all incredibly kind, polite, and professional. They kept me updated every step of the way, letting me know exactly when parts arrived, when ..." Read more
"... Christmas and New Years so I was not contacted by them. I had to reach out to them for any info." Read more
"I would recommend, however, that communication be improved, especially when the repair work goes longer than initially stated."
"... fast—only about a week. Everyone was really nice, communication was great the whole time, and everything went smoothly. 1010 recommend" Read more

Likely to Recommend

Repair Quality

Excellent job, great people car done on time. Extra bonus, detailed inside and out

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely 💯

Repair Quality

They were great. They had my car done when they said and cleaned the inside.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am truly thankful for the fast service and my car looks amazing. Thank you so much

Likely to Recommend

Repair Quality

I was very satisfied. Joshua kept me updated and done before it was supposed to be

Customer Service

Again very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is my second encounter,, I am completely satisfied and highly recommend R&F Collision, my car looks brand new and the work was done by expertise! Great Job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely I will recommend them!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

John and the team there did an excellent job on our car. Beautiful and fast.

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quick and effective. They went above and beyond to even fix my tailgate hinge.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Already have!

Repair Quality

Really appreciate the loaner car

Customer Service

Kathy was great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work very helpful

Customer Service

Very easy to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

RF Collision did a great job repairing my vehicle. Josh was wonderful to work with throughout the entire process. He communicated clearly, kept me informed every step of the way, and returned my car looking like new. I am extremely satisfied with the quality of the repairs and the excellent customer service I received.

My Experience

Thank You So Much! The car looks amazing…inside & out!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Good communications keep me updated periodically on the progress

Customer Service

As above

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The team (Emma especially) went above and beyond to support us with obstacles we encountered.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent

Customer Service

Emma was awesome

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast service good price

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