Gerber Collision & Glass - Canandaigua

4.8 (2,372reviews)
97%
2562 Nys Rt 332,  Canandaigua,  NY  14424
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In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Canandaigua offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,372)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlighted that their vehicles looked brand new upon return, with paint matching perfectly and meticulous attention to detail. Regular updates via calls and texts were frequently commended, with customers noting they never felt out of the loop. Numerous reviewers appreciated vehicles being completed ahead of schedule, and many were pleasantly surprised by complimentary interior cleaning. A small number of customers noted concerns such as communication delays, minor unresolved repairs, or alignment issues after pickup, reflecting areas customers felt could be improved.
AI-Generated from reviews written in the last 12 months
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"The repairs to the front end made it look brand new. The paint matched perfectly. I was very pleased ..." Read more
"Repair work looked great and was completed sooner than expected!!"
"Excellent work, service, communication, and even finished a day early!"
"... everyone was approachable and very informative. The individuals doing the work to the car did a fantastic job clearly have pride in their work I will absolutely ..." Read more
"Personal attention, customer service, and communication were top quality."
"... professional and outstanding service. Did an amazing job and finished before estimated time saving me on car rental fees." Read more
"They finished the car 6 days early!! We have it just in time to take it to the Bills game!! ..." Read more
"I got my car in ahead of schedule and completed the job and a very quick manner. The team was very friendly, accommodating, and understanding ..." Read more
"Work was completed ahead of schedule and communication from the shop as to the progress of the repairs was ..." Read more
"Great job…it was just tough to be without my RAV4 for a month. Thank you for a great repair job."
"Communication was not great throughout the repair process. I had to call multiple times to get updates on the ..." Read more
"... us well informed throughtout the entire process. Communication was clear, professional, and consistent, and we knew what to expect." Read more
"... having your vehicle repaired is usually stressful, Gerber maintained consistent communication and updates throughout the entire process. Highly satisfied and ..." Read more
"... considerate of your time as a customer. Being valuable. Communication was exceptional from the initial meeting throughout the process and the final meeting when ..." Read more
"... just fabulous customer service from day one they always kept me up-to-date as to what was going on with my car and when I can expect it completed. I ..." Read more

My Experience

Likely to Recommend

Repair Quality

All good

Customer Service

Very good

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast, quick, and great quality.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a very pleasant experience.Professional and Efficient.

My Experience

Great communication and made the process super easy.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Work came out fine

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great team. Brandon was excellent to work with. The shop did an excellent job on the Sedona. Very pleased!!

Likely to Recommend

This is an awesome company

Repair Quality

Very satisfied. Beautiful work and great service from staff and techs

Customer Service

Brandon was great to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was courteous and professional. My car was repaired and looks perfect.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job well done

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Kept me informed of the status of my car.staff performed in a professional manner. I would recommend Gerber for there repair work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Hannah and Betsy were so nice, polite and professional. They made me feel comfortable through the whole process and like I was in good hands!! I would definitely recommend people go here because of them. Great customer service. Hannah has a great hand shake.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service. Friendly knowledgeable considerate of your time as a customer. Being valuable. Communication was exceptional from the initial meeting throughout the process and the final meeting when the work was completed. Highly recommend this team and place for any repairs

Likely to Recommend

I will be returning to this location for any and all repairs my car would need. Also telling everyone and showing them the repairs done

Repair Quality

Team is committed to making the experience personalized to the customer. Excellent communication throughout the process.

Customer Service

Timely updates without the need to contact them. Personable and professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brandon and Betsy were both very pleasant to deal with. They seem to care about their customers.

Likely to Recommend

Repair Quality

Great job.

Customer Service

Brandon and Betsy were both very helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The process from the initial call through delivery was smooth and handled professionally, thanks!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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