Gerber Collision & Glass - Canandaigua

4.8 (2,320reviews)
97%
2562 Nys Rt 332,  Canandaigua,  NY  14424
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In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Canandaigua offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,320)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent updates via calls and texts throughout the repair process. The quality of collision repairs was a standout, with numerous customers noting their vehicles looked brand new upon return. Timeliness was frequently commended, with many repairs completed ahead of schedule. Customers also appreciated the added touch of vehicles being cleaned inside and out before pickup. A few customers noted areas for improvement, including occasional delays in proactive communication, instances of parts not being correctly attached, and minor quality oversights such as uneven headlights or unmatched paint, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... experience was just as fantastic as the first time. They are professional, friendly and SO thorough. They also keep me updated so I know exactly how the ..." Read more
"... back on the road in a very reasonable time frame. Communication throughout the process was great. I never had to wonder where they were in the process ..." Read more
"The repairs to the front end made it look brand new. The paint matched perfectly. I was very pleased with ..." Read more
"The staff was very professional, friendly and knowledgeable. Great to work with. Communications were amazing throughout ..." Read more
"Dents in painted hood, side view mirror not fully attached, headlights uneven, speedometer reading inaccurate. ..." Read more
"They finished the car 6 days early!! We have it just in time to take it to the Bills game!! ..." Read more
"Repair work looked great and was completed sooner than expected!!"
"... professional and outstanding service. Did an amazing job and finished before estimated time saving me on car rental fees." Read more
"... professional, friendly, and very detail oriented, and finished the repair ahead of schedule. It sure helps to have your body shop right next door ..." Read more
"I was requested to pick it up almost a week ahead of schedule AFTER HOURS IN A DARK PARKING LOT. Again, stop rushing ..." Read more
"Communication was not great throughout the repair process. I had to call multiple times to get updates on the ..." Read more
"... having your vehicle repaired is usually stressful, Gerber maintained consistent communication and updates throughout the entire process. Highly satisfied and ..." Read more
"If I could score more than 10 I would! Phenomenal customer service, 2x weekly communication"
"... Gerber was just fabulous customer service from day one they always kept me up-to-date as to what was going on with my car and when I can expect it completed. I ..." Read more
"Outstanding communication. Very helpful and reassuring."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I greatly appreciated the communication. ( text reminders, link, office personnel).

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks brand new; the staff there was very accommodating and kept me up to date on the work. I would recommend Gerber to everyone.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for all the communication during the process . My car looks fantastic !

My Experience

Fantastic service, frequent updates and communication, and car looks fantastic! Couldn’t be happier with the outcome!

My Experience

Excellent work, truck looks brand new again. I'm terrible with names, but the lady at the front desk was great and Hannah was very helpful with informing the trucks process each week. Thank you, Jef

Likely to Recommend

It was my second time there

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly and cheerful workers made me deel better about having a damaged car. Quick service from the repair team. Convenient location to my home. Clean and shiny car when work was completed.

Likely to Recommend

Convenient to a rental car shop. Repairs were perfect.

Repair Quality

My car looks like new now. I have no complaints. Only compliments for the people that work there. The workers were cheerful. That helped me cheer up about needing the repairs on my car. The work was completed even faster than I had expected .

Customer Service

Good people. Good at their jobs.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very efficient and knowledgeable service. Hannah and the staff did a very nice job finishing well ahead of the projected date

Customer Service

same as in the first answer

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and the job was done ahead of time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing experience. From start to finish it was a top notch interaction. Extremely good communication and amazing professionalism

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brandon and Betsy are the best, oh and the repair was superior quality!

Likely to Recommend

And already have

Repair Quality

Brandon and Betsy are the best and the repair was of superior quality on both my vehicles I recently had in.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You all are always so kind caring and very efficient. I appreciate you all. My vehicle comes back looking brand new. I as well appreciate the daily updates and reminders of how the vehicle is coming along.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did everything that was needed and cleaned vehicle afterwards. Gave consistent updates twice a week.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They where nice and got my car done in good time

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome job all around, service was exceptional, kept up to date, and car looks amazing

Likely to Recommend

Repair Quality

From the start to the end, total satisfaction

Customer Service

Hannah was the best

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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