Gerber Collision & Glass - Fairport

4.8 (2,332reviews)

96%

(585) 377-4610

1177 Fairport Rd, Fairport, NY 14450

96%

See Photos

1177 Fairport Rd
Fairport, NY 14450

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Fairport

See Photos

1177 Fairport Rd
Fairport, NY 14450

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Fairport offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (2,332)

Sort By:
Newest
Rating

2,068 Customers Rated

5 Stars

73.4% Complete

(1712)
4 Stars

9.2% Complete

(214)
3 Stars

2% Complete

(47)
2 Stars

1.5% Complete

(35)
1 Star

0.8% Complete

(18)
< 1 Star

1.8% Complete

(42)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including regular text and phone updates that kept customers informed throughout the repair process. Timeliness was a frequent highlight, with numerous customers pleasantly surprised that repairs were completed ahead of schedule. The complimentary interior and exterior cleaning was an unexpected bonus appreciated by many. A few customers noted delays beyond initial estimates and occasional inaccuracies in automated text updates, while isolated concerns about paint matching and panel fitment were also mentioned directly in customer comments.

Select to learn more

Service Quality
Communication

"Fantastic work. Highly recommend them."

"They did an excellent job from start to finish."

"... me in first class condition I could tell there was great effort taken and attention to detail to finish the work." Read more

"My Genesis body repair experience was EXCELLENT!"

"... very clearly on status as repairs were taking place. Very well organized and professional. I highly recommend Gerber." Read more

"Your texts updating us on progress of repairs was helpful. Your arranging for Enterprise to bring me to pick ..." Read more

"constant updates was very much a surprise THANK YOU"

"... 1010, 5 Star experience with Gerber. I love that they stayed in regular communication with me via text, providing status updates so that we always knew ..." Read more

"Customer service was fantastic. The only blip was automated text updates on completion date were not accurate. Due to equipment issues on sight, completion date ..." Read more

"I appreciated the updates I received during the repair."

Service Quality
Communication

Service Quality
Communication

"Fantastic work. Highly recommend them."

"They did an excellent job from start to finish."

"... me in first class condition I could tell there was great effort taken and attention to detail to finish the work." Read more

"My Genesis body repair experience was EXCELLENT!"

"... very clearly on status as repairs were taking place. Very well organized and professional. I highly recommend Gerber." Read more

"Your texts updating us on progress of repairs was helpful. Your arranging for Enterprise to bring me to pick ..." Read more

"constant updates was very much a surprise THANK YOU"

"... 1010, 5 Star experience with Gerber. I love that they stayed in regular communication with me via text, providing status updates so that we always knew ..." Read more

"Customer service was fantastic. The only blip was automated text updates on completion date were not accurate. Due to equipment issues on sight, completion date ..." Read more

"I appreciated the updates I received during the repair."

Deborah (Honda owner) reviewed 8/24/26

My reason for the high rating is for the job completion. They did an amazing job making my car look like it never was in an accident. Thanks for that.

They were good with updates when I called in to check however they were not very good with keeping me updated as they laid out with their schedule.

Joan (Chevrolet owner) reviewed 8/24/26

Repair time longer than expected.

Kimberly (Jeep owner) reviewed 8/21/26

Very Professional. The process was made easy by the team.

Audrey (Honda owner) reviewed 8/21/26

Everyone was so kind

Karen (Honda owner) reviewed 8/20/26

Michael (Chrysler owner) reviewed 8/20/26

Jill (Kia owner) reviewed 8/17/26

Susan (Toyota owner) reviewed 8/17/26

The work done made the car look brand new!

The communication was excellent!

Spomenka (Honda owner) reviewed 8/14/26

Great job , beautiful people , true professionals

Anonymous (RAM owner) reviewed 8/13/26

Rob was great.

William (Chevrolet owner) reviewed 8/10/26

Communication was amazing, quality of work was excellent

Terrific communication

Frank (Chevrolet owner) reviewed 8/10/26

Sandra (Jeep owner) reviewed 8/9/26

James (Lexus owner) reviewed 8/8/26

Clinton (Subaru owner) reviewed 8/7/26

I know they were busy, but I was told to drop it off on a Tuesday and they didn’t start on it for eight days. They did finish and exactly one week though which I was pleased with and the work looks perfect.

David (Jeep owner) reviewed 8/6/26

Chris (Audi owner) reviewed 8/6/26

The worst collision shop I’ve ever been to in my life

They suck

Gary (Toyota owner) reviewed 8/3/26

On time and regular updates

Deborah (Hyundai owner) reviewed 8/1/26

While I would prefer not to be in a collision repair shop, my experiences at Gerber were very positive. Front office staff were kind and professional. Nicki, the estimator for my vehicle, was outstanding in her explanations and subsequent communications about the repairs. I would highly recommend Gerber! Thank you

Hannah (Toyota owner) reviewed 7/31/26

The process was smooth and Rob was very communicative. My car looks great.

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Gerber Collision & Glass - Fairport

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Fairport

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (2,332)

2,068 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 2.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?