Rick Hendrick Chevrolet Collision Norfolk

4.9 (4,414reviews)

98%

(757) 455-4505

6252 East Virginia Beach Blvd, Norfolk, VA 23502

98%

See Photos

6252 East Virginia Beach Blvd
Norfolk, VA 23502

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About Rick Hendrick Chevrolet Collision Norfolk

See Photos

6252 East Virginia Beach Blvd
Norfolk, VA 23502

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 88 years, 58 years at this location.

Rick Hendrick Chevrolet Collision has been serving the community in Norfolk VA for over 80 years. Our goal is to provide a safe, high quality repair in a timely manner. We provide a high level of customer communication throughout the repair process including text and email messages to the owners.

Services

Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Acura

Cadillac CT6

Chrysler

Corvette C8

Dodge

Fiat

Genesis

Honda

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Subaru

Call

Website

Reviews (4,414)

Sort By:
Newest
Rating

3,826 Customers Rated

5 Stars

78% Complete

(3443)
4 Stars

5.5% Complete

(241)
3 Stars

1.2% Complete

(52)
2 Stars

0.8% Complete

(34)
1 Star

0.1% Complete

(6)
< 1 Star

1.1% Complete

(50)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional quality of repairs, with many noting their vehicles looked brand new upon return. The team receives high marks for outstanding communication, with regular text and phone updates keeping customers informed throughout the repair process. Professionalism, friendliness, and courteous service are frequently highlighted across all staff levels. Several customers noted their vehicles were completed ahead of schedule, and many appreciated the added touch of receiving their cars cleaned inside and out. A few customers mentioned isolated concerns such as sensor malfunctions after repairs, interior cleanliness, and occasional lapses in proactive communication toward the end of the repair process - all noted directly from customer comments. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.

Select to learn more

Service Quality
Timeliness
Communication

"... was going on each day through the entire process. Best auto repair experience I have ever encountered. I would highly recommend them as an approved Genesis ..." Read more

"Highly recommend, for service, communication, efficiency and professionalism! Best in the area!"

"I like the job the company did on my car and I really appreciate the workers in there for ..." Read more

"The repair that the technician did is outstanding"

"Repair work was done much faster than expected but still to the highest standard. They even cleaned my car ..." Read more

"Amazing service as always, truck was done 8 days quicker then anticipated, constant updates and communication , could not be ..." Read more

"... be ready on the 26 of this month. Well guess what Three days later after dropping it off my truck was ready. The truck was cleaned on the inside as well as the ..." Read more

"Repairs finished in a timely manner kept me informed"

"... excellent and the staff was very professional. However, the vehicle was completed one day later than originally promised." Read more

"Got it back a week sooner than promised"

"... always, truck was done 8 days quicker then anticipated, constant updates and communication , could not be happier with my experience from the entire team!!!" Read more

"Vehicle was ready as promised with consistent updates on the progress of repairs"

"My advisor communicated well at first but towards the end I had to keep being the one to inquire about my vehicles status."

"... my car is really good. My only complaint is that I was the one who kept having to call to check on vehicle. Was only supposed to take 7 days but it took 3 weeks ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... was going on each day through the entire process. Best auto repair experience I have ever encountered. I would highly recommend them as an approved Genesis ..." Read more

"Highly recommend, for service, communication, efficiency and professionalism! Best in the area!"

"I like the job the company did on my car and I really appreciate the workers in there for ..." Read more

"The repair that the technician did is outstanding"

"Repair work was done much faster than expected but still to the highest standard. They even cleaned my car ..." Read more

"Amazing service as always, truck was done 8 days quicker then anticipated, constant updates and communication , could not be ..." Read more

"... be ready on the 26 of this month. Well guess what Three days later after dropping it off my truck was ready. The truck was cleaned on the inside as well as the ..." Read more

"Repairs finished in a timely manner kept me informed"

"... excellent and the staff was very professional. However, the vehicle was completed one day later than originally promised." Read more

"Got it back a week sooner than promised"

"... always, truck was done 8 days quicker then anticipated, constant updates and communication , could not be happier with my experience from the entire team!!!" Read more

"Vehicle was ready as promised with consistent updates on the progress of repairs"

"My advisor communicated well at first but towards the end I had to keep being the one to inquire about my vehicles status."

"... my car is really good. My only complaint is that I was the one who kept having to call to check on vehicle. Was only supposed to take 7 days but it took 3 weeks ..." Read more

Jason (Chevrolet owner) reviewed 9/7/26

Sherita (Acura owner) reviewed 9/7/26

Fidel (Nissan owner) reviewed 9/7/26

Manuel (Nissan owner) reviewed 9/4/26

We are very happy with the level of courtesy and professionalism we received from Rick Hendrick Collision. The quality of work/repairs was outstanding and Shawn is a pleasure to work with. Communication was great throughout the entire process.

Sheila (Chevrolet owner) reviewed 9/3/26

Love this shop and I got my Chevy from RK Chevrolet. I will come here for all my Future services and repairs if I need any. Can't thank the staff enough. Amazing top-notch quality. 10 times better than caliber.

Super friendly staff very helpful.

Kamryn (Subaru owner) reviewed 9/2/26

Good communication, smooth process, quality repair. This has been my second time having repairs here and very pleased both times.

Owen (Genesis owner) reviewed 9/2/26

Outstanding customer service. Daily text messages kept me apprised of what was going on each day through the entire process. Best auto repair experience I have ever encountered. I would highly recommend them as an approved Genesis collision repair center.

Patrick (Subaru owner) reviewed 8/31/26

No issues

Gloria (Kia owner) reviewed 8/28/26

Keenen (Volkswagen owner) reviewed 8/27/26

Elizabeth (Nissan owner) reviewed 8/27/26

My car turned out amazing! I highly recommend Rick Hendrick collision!

My car looks so much better!

Roxanna (Subaru owner) reviewed 8/24/26

The staff was wonderful

Nathaniel (RAM owner) reviewed 8/24/26

Raymond (Chevrolet owner) reviewed 8/19/26

Ms Tiffany is an OUTSTANDING employee and in my professional opinion (retired police captain) an a very valuable asset to Rick Hendricks Chevrolet! She’s very knowledgeable and a pleasure to deal with during a stressful event!

Having your Eray out of service for more than a month is tough! But dealing with Hendricks, ESPECIALLY with Tiffany made it bearable. I can’t say enough positive comments about her professionalism and pleasant personally. She always kept me up to date and always responded quickly to my questions!

Quality repair job ! A couple things I was concern with were quickly addressed and corrected!

Shurhonda (Hyundai owner) reviewed 8/19/26

Quick turnaround and was updated regularly regarding what was happening with my vehicle. I received many text with updates.

Quick turnaround.

Ronda (Acura owner) reviewed 8/17/26

My car was beautifully restored. Looks brand new

Lesley (Toyota owner) reviewed 8/17/26

Kara (Nissan owner) reviewed 8/17/26

After the glue that was applied to attach my bumper melted, the bumper fell off, again. The ENTIRE bumper is not mesh (even the part that took 3 hours to repair.) Now I have melted glue showing and a still hanging unmeshed bumper that rattles if go faster than 45mph. I’m VERY disappointed with this work and regret coming here.

I have already filled this out. Why do you keep sending it to me?

Angela (Cadillac owner) reviewed 8/17/26

Great experience great people

Nevaughn (Nissan owner) reviewed 8/14/26

Great person to deal with. Very professional and courteous. He’s got a 10 in my opinion as far as his knowledge about his job. Thanks again. You were awesome.

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view more shops in: Norfolk | 23502

Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Rick Hendrick Chevrolet Collision Norfolk

Take photos and get an online estimate

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Rick Hendrick Chevrolet Collision Norfolk

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (4,414)

3,826 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -